The Disruption Driving the Disruption of Adopting an EPS Discipline

September 9, 2014 2 comments

Choosing to use “disruption” twice in the same statement, especially regarding the discipline of embedded performance Support [EPS] is not just a tactic to form a snappy title. The reason is bigger than that. Does adopting EPS as a discipline really have to be disruptive? Any good consultant would answer a question like that with two simple words, “It depends!” Why? Because there is more than one disruption going on when choosing to pursue the EPS discipline. Read more…

Is it Percentage or Performance?

September 2, 2014 10 comments

I just read a post on my LinkedIn Group from Steven Oesterreich, Managing Director Asia Pacific – Ark Group, who is launching a few questions about all types of Learning. His first topic caught my eye [captured below]…and the questions he put forth…and the comments they generated… triggered a thought I felt important enough to share. Read more…

From Workflow Documentation Springs Exemplary Performance

August 21, 2014 2 comments

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective – system implementation and adoption. Read more…

Leveraging 70:20:10 with Performance Support

July 24, 2014 8 comments

Charles Jennings and his team at the 70:20:10 Forum are doing remarkable work in positioning an innovative learning blend that is becoming widely pursued and known as simply 70:20:10. Many organizations are either adopting this new “blend” or are considering how to embed aspects of it into their own methodologies for creating effective learning. Personally, I cannot point to a better structure that is more compelling in which to include Performance Support [PS]. 70:20:10 does indeed embrace PS; however I would take this “blend” and “extend it” even more broadly with PS embedded throughout. Read more…

Is mLearning Causing Learner Fatigue?

July 10, 2014 5 comments

This concept came up in a conversation I had yesterday with Peter Ranzino, President of Learning Sciences Corporation. He used this phrase – Learner Fatigue – and it struck a nerve. I think the title of this post poses a question that is rife with conviction; and not conviction in a positive sense. Seriously, are we burning out our workforce with a flood of anytime anywhere learning via mobile technology? Read more…

EPS Technology & the Bright Shiny Object Syndrome

July 7, 2014 2 comments

Using the phrase “EPS Technology” is probably a mistake when you consider Embedded Performance Support [EPS] is not a technology; rather, it is a discipline…that has technology implications. What I’ve experienced over the years is our tendency toward embracing the technology too early and then wind up trying to make our business requirements fit into whatever was purchased…or whatever we got talked into by a vendor. Read more…

The Value of Agile & 70:20:10: Are We Swimming in Circles?

June 20, 2014 2 comments

Here comes another one…


Permit me to set the tone of this post with a question: “Why would we invest eight to sixteen weeks developing an hour of e-learning when tangible, incremental performance impact could be realized in a week with targeted performance support assets?” Read more…


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