Leveraging 70:20:10 with Performance Support

July 24, 2014 7 comments

Charles Jennings and his team at the 70:20:10 Forum are doing remarkable work in positioning an innovative learning blend that is becoming widely pursued and known as simply 70:20:10. Many organizations are either adopting this new “blend” or are considering how to embed aspects of it into their own methodologies for creating effective learning. Personally, I cannot point to a better structure that is more compelling in which to include Performance Support [PS]. 70:20:10 does indeed embrace PS; however I would take this “blend” and “extend it” even more broadly with PS embedded throughout.

Andrew Gerkins, of the 70:20:10 Solutions Team, just released a great whitepaper, “Workplace Learning That Works” where he introduces the Adding – Embedding – Extracting Model [AEEM] that supports 70:20:10. In the AEEM, Andrew rightly shows where the possibility of PS fits. Maybe it is my own biases toward Embedded PS [EPS] as a discipline that prompts me to suggest that there exists an opportunity to fully embed an underlying EPS discipline, and extend it, to play a larger and a more integrated role. [See Figure #1]

70:20:10 & EPS
Figure #1

Where I see the opportunity to “extend the blend” in 70:20:10 are the three components shown in Figure #1. In an earlier post, I discussed the concept of “intentional design”, and I really feel we may miss some of the power 70:20:10 represents if we become too enamored with the model being a training design and development model only. Based on Andrew’s white paper, this is not the case, but I offer a caution to go with this new model: The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

I’m convinced this can happen using the 70:20:10 model as long as we do not restrict EPS to a post-training [post 10%] discipline and limit PS assets to post-training experiential [70%] content. As illustrated in Figure #1, the intentionally-designed PS assets are shown being used throughout the 70:20:10 model. It is important to note that the “70%” slice of the model should not be limited to “experiential learning” in the context of simulations and/or role-based exercises within a training course regardless of the blend.

To me, the line-of-sight of the 70% is that the PS assets should extend not only into experiential exercises, but into the post-training work context. In spirit I believe that was the intent behind the 70%. What I’ve seen happening is a tendency to lock the 70% into experiential exercises in the context of learning…and PS is a post-training afterthought. PS assets should serve in both 10% and 70%…and the 70% should not be limited to a training deployment venue.

The opportunity is easily missed as well where those same PS assets could be re-used to support the 20% as shown for the collaborative aspects of continuous learning and support. Likewise, if we go to the trouble of building PS assets for post-training performance support at the point of work, why not use the exact same assets in the 20% and the 10% as collaborative support, and in role-specific, task-centric exercises and activities?

The Role of Agile

Another consideration is the “agile” methodology you may choose to follow. Again, agile is not just for achieving “rapid development”; rather, your agile methodology should emphasize the prioritization of PS asset development and early deployment based upon task analysis results. This is done for the simple reason that those PS assets can be deployed immediately and made accessible to end-user groups via technology to test and provide feedback. This incremental implementation gives us valuable feedback loop [Extraction] with which to iterate and fine-tune the PS assets for inclusion [ADDING] into the learning flow. The added bonus is this…you stand a really good chance of incrementally closing a performance gap during this early deployment and generating hard dollar business impact.

That being a very real outcome…why wait until an entire course is built over an 8-to-16 week development cycle when an intentionally designed PS asset can be designed, developed and deployed via technology in a week or so?

70:20:10 truly is a model that can be holistic enough to handle the entire learning ecosystem…BUT…we must adopt it with the intentions to do so. 70:20:10 is not a replacement to ADDIE. If we only use 70:20:10 as a training development methodology, then we are missing the true spirit and power of the approach. My position is that Performance Support should be woven throughout the model; and any opportunity to deploy PS assets early and often should not be missed. The downstream post-training point of work is too rich in potential to impact the business. So…think “extended blend” through the adoption of 70:20:10 because it is bigger than a training methodology if we apply it with the EPS discipline and intentional design in mind.

Gary Wise
Performance & Learning Solutions Strategist
(317) 437-2555
@gdogwise

Is mLearning Causing Learner Fatigue?

July 10, 2014 4 comments

This concept came up in a conversation I had yesterday with Peter Ranzino, President of Learning Sciences Corporation. He used this phrase – Learner Fatigue – and it struck a nerve. I think the title of this post poses a question that is rife with conviction; and not conviction in a positive sense. Seriously, are we burning out our workforce with a flood of anytime anywhere learning via mobile technology? Read more…

EPS Technology & the Bright Shiny Object Syndrome

July 7, 2014 1 comment

Using the phrase “EPS Technology” is probably a mistake when you consider Embedded Performance Support [EPS] is not a technology; rather, it is a discipline…that has technology implications. What I’ve experienced over the years is our tendency toward embracing the technology too early and then wind up trying to make our business requirements fit into whatever was purchased…or whatever we got talked into by a vendor. Read more…

The Value of Agile & 70:20:10: Are We Swimming in Circles?

June 20, 2014 2 comments

Here comes another one…

<Rant>

Permit me to set the tone of this post with a question: “Why would we invest eight to sixteen weeks developing an hour of e-learning when tangible, incremental performance impact could be realized in a week with targeted performance support assets?” Read more…

Extending the Blend with Performance Support – Webinar Recording Available

June 19, 2014 Leave a comment

On June 18th the eLearning Guild held a live webinar on “Extending the Blend with Performance Support” that was delivered by yours truly. Being true to form I ran 5 minutes over, so if I’m guilty of anything, it is being consistent. For those of you who were unable to attend, I’ve posted the recording link that shows the slides and narration for the event.

Link to Recording

You must join the eLearning Guild to see the archived recording, but there is a free option. Of all the organizations I’ve joined, the Guild is by far the best if you’re serious about Learning & Development!

This blog post serves as a repository for any questions that the recording generates. I will attempt to answer all that come in as comments to this blog. Recognizing I do have a day job, I will make every attempt to provide timely answers to the questions we did not get a chance to answer during the event or questions that come from any of you who watch the recording.

With regard to my day job with Intellinex – a Xerox Company, my passion and focus are to promote adoption of the Embedded Performance Support [EPS] discipline as an inclusive potential to any Learning & Performance Solution. To that end, I am willing to have a deeper discussion with any organization having the desire to investigate further. Contact me off-line at Gary.wise@xerox.com, and we can arrange a convenient time to explore the potential together.

I also welcome any feedback…good, bad or indifferent…on the webinar/recording; am always looking to improve the information!

Best regards,

G.

Gary G. Wise
Learning & Performance Solutions Strategist
(317) 437-2555
Gary.wise@xerox.com
@gdogwise

Categories: Continuous Learning

ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

June 18, 2014 2 comments

The eLearning Guild is running a live webinar on “Extending the Blend with Performance Support” this afternoon at 1PM EDT. From what they are telling me, we could be close to maxing out 1,000 seats. Thank you in advance to all who are willing to invest an hour on this important topic.

In anticipation of more questions than we will have time to address, I am creating this blog as a post-event Q&A opportunity. Recognizing I do have a day job, I will make every attempt to provide timely answers to the questions we did not get a chance to answer or questions that surface after the event.

With regard to my day job with Intellinex – a Xerox Company, my passion and focus are to promote adoption of the Embedded Performance Support [EPS] discipline as an inclusive potential to any Learning & Performance Solution. To that end, I am willing to have a deeper discussion with any organization having the desire to investigate further. Contact me off-line at Gary.wise@xerox.com, and we can arrange a convenient time to explore the potential together.

I also welcome any feedback…good, bad or indifferent…on the webinar; am always looking to improve the information!

Best regards,

G.

Gary G. Wise
Learning & Performance Solutions Strategist
(317) 437-2555
Gary.wise@xerox.com
@gdogwise

Living in Learning is Ranked in the Top 240 eLearning Blogs!

June 16, 2014 6 comments

Living in Learning just celebrated five years in the blogoshere. This blog tracks many of the experiences enjoyed/endured over the last five years, and I’ve attempted to share those successes and failures for the betterment of our profession.

Thanks to all of you who follow Living in Learning. I want you all to know that your readership is very much appreciated!



Gary Wise
Learning & Performance Solutions Strategist
(317-437-2555
LinkedIn Profile
Twitter: Gdogwise

Categories: Continuous Learning
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