From Workflow Documentation Springs Exemplary Performance

August 21, 2014 Leave a comment

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective – system implementation and adoption. Read more…

Leveraging 70:20:10 with Performance Support

July 24, 2014 7 comments

Charles Jennings and his team at the 70:20:10 Forum are doing remarkable work in positioning an innovative learning blend that is becoming widely pursued and known as simply 70:20:10. Many organizations are either adopting this new “blend” or are considering how to embed aspects of it into their own methodologies for creating effective learning. Personally, I cannot point to a better structure that is more compelling in which to include Performance Support [PS]. 70:20:10 does indeed embrace PS; however I would take this “blend” and “extend it” even more broadly with PS embedded throughout. Read more…

Is mLearning Causing Learner Fatigue?

July 10, 2014 4 comments

This concept came up in a conversation I had yesterday with Peter Ranzino, President of Learning Sciences Corporation. He used this phrase – Learner Fatigue – and it struck a nerve. I think the title of this post poses a question that is rife with conviction; and not conviction in a positive sense. Seriously, are we burning out our workforce with a flood of anytime anywhere learning via mobile technology? Read more…

EPS Technology & the Bright Shiny Object Syndrome

July 7, 2014 1 comment

Using the phrase “EPS Technology” is probably a mistake when you consider Embedded Performance Support [EPS] is not a technology; rather, it is a discipline…that has technology implications. What I’ve experienced over the years is our tendency toward embracing the technology too early and then wind up trying to make our business requirements fit into whatever was purchased…or whatever we got talked into by a vendor. Read more…

The Value of Agile & 70:20:10: Are We Swimming in Circles?

June 20, 2014 2 comments

Here comes another one…

<Rant>

Permit me to set the tone of this post with a question: “Why would we invest eight to sixteen weeks developing an hour of e-learning when tangible, incremental performance impact could be realized in a week with targeted performance support assets?” Read more…

Extending the Blend with Performance Support – Webinar Recording Available

June 19, 2014 Leave a comment

On June 18th the eLearning Guild held a live webinar on “Extending the Blend with Performance Support” that was delivered by yours truly. Being true to form I ran 5 minutes over, so if I’m guilty of anything, it is being consistent. For those of you who were unable to attend, I’ve posted the recording link that shows the slides and narration for the event.

Link to Recording

You must join the eLearning Guild to see the archived recording, but there is a free option. Of all the organizations I’ve joined, the Guild is by far the best if you’re serious about Learning & Development!

This blog post serves as a repository for any questions that the recording generates. I will attempt to answer all that come in as comments to this blog. Recognizing I do have a day job, I will make every attempt to provide timely answers to the questions we did not get a chance to answer during the event or questions that come from any of you who watch the recording.

With regard to my day job with Intellinex – a Xerox Company, my passion and focus are to promote adoption of the Embedded Performance Support [EPS] discipline as an inclusive potential to any Learning & Performance Solution. To that end, I am willing to have a deeper discussion with any organization having the desire to investigate further. Contact me off-line at Gary.wise@xerox.com, and we can arrange a convenient time to explore the potential together.

I also welcome any feedback…good, bad or indifferent…on the webinar/recording; am always looking to improve the information!

Best regards,

G.

Gary G. Wise
Learning & Performance Solutions Strategist
(317) 437-2555
Gary.wise@xerox.com
@gdogwise

Categories: Continuous Learning

ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

June 18, 2014 2 comments

The eLearning Guild is running a live webinar on “Extending the Blend with Performance Support” this afternoon at 1PM EDT. From what they are telling me, we could be close to maxing out 1,000 seats. Thank you in advance to all who are willing to invest an hour on this important topic.

In anticipation of more questions than we will have time to address, I am creating this blog as a post-event Q&A opportunity. Recognizing I do have a day job, I will make every attempt to provide timely answers to the questions we did not get a chance to answer or questions that surface after the event.

With regard to my day job with Intellinex – a Xerox Company, my passion and focus are to promote adoption of the Embedded Performance Support [EPS] discipline as an inclusive potential to any Learning & Performance Solution. To that end, I am willing to have a deeper discussion with any organization having the desire to investigate further. Contact me off-line at Gary.wise@xerox.com, and we can arrange a convenient time to explore the potential together.

I also welcome any feedback…good, bad or indifferent…on the webinar; am always looking to improve the information!

Best regards,

G.

Gary G. Wise
Learning & Performance Solutions Strategist
(317) 437-2555
Gary.wise@xerox.com
@gdogwise

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