Finding the Learning & Performance Black Box

April 7, 2014 1 comment

Recently, I’ve been posting about pursuing Embedded Performer Support [EPS] strategy and the importance of being at a state of readiness as opposed to just being ready to start the integration journey.

Question: If flawed performance was a jet airliner with a broken engine how far would it fly?

Answer: All the way to the scene of the crash.

And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions…after they find the black box. Read more…

The Agony We Miss

April 6, 2014 Leave a comment

<God Alert>

If you’re not a follower of Jesus Christ, this post may not be to your liking. I plug things like this into my primary blog because Living in Learning is intended to cover learning of all types. This post reveals a humbling learning moment I overlooked in a story we‘ve all heard regardless of our faith.

</God Alert>

Read more…

Using Organizational Change to Integrate the EPS Discipline

April 1, 2014 Leave a comment

In a previous life, I worked for a large medical equipment manufacturer and was tasked to lead a team to improve leader development. We developed a Leadership Academy that had a replicable 10-point Organizational Change Management [OCM] model as part of the curricula. I’ve found the OCM model instrumental in positioning new innovative, and even disruptive…or should I say especially disruptive…enterprise initiatives. Embedded Performer Support [EPS] is as innovative and disruptive as they come. Read more…

False Competency & the Perfect Hole

March 24, 2014 2 comments

I wonder…if we started measuring the knowledge we transfer during training that is forgotten before our learners have the chance to apply it…if that metric would influence the decision to keep on training the way we do? Seriously, would we keep spending upwards of 80% of our training resources on creating and delivering training events? What is it going to take to step back from traditional training strategy and have a conversation about something other than effectively transferring knowledge? In reality, all we’ve done effectively is create the promise of potential. Read more…

Time-to-Business Impact & the Role EPS Plays

March 5, 2014 2 comments

Do you ever get the feeling that the Training side of our organizations is delivering a message nobody on the Operations side of the business is hearing? What comes to mind is an old Gary Larson cartoon where a pet owner is speaking to his pet dog and saying, “Blah blah blah, blah-ba-ba-blah sit, blah blah treat blah blah bah…etc.” The dog was only hearing what really mattered to him. Could it be our Training message is more HR-speak than business-impact-relevant? Read more…

Ready Vs. Readiness: EPS to the Rescue

March 4, 2014 1 comment

After watching the Winter Olympics, I am once again ready to plop my fanny in a bobsled and plunge down an icy gutter at ninety miles per hour. What a rush that must be! Besides living in southern Indiana and the only icy gutters hang on my house, I am so far from a state of readiness that the only outcome from the bobsled plunge would be certain injury or possibly death by impact. How many times do we put our workforce through hours of training and consider them to be at a state of readiness to take a “business plunge” that, while not death-defying, is placing real tangible business value at risk? Read more…

Business Systems Deployment: Driving Implementation & Adoption with EPS

February 21, 2014 1 comment

READER NOTE: This is a re-post that has been updated based upon new learning and experiences as well as a couple new links.

This could easily turn into another rant, but I will press ahead anyway and attempt to make a point or two that addresses the question, “How can we not see this?” The “this” in my question represents the desired outcome we anticipate but rarely achieve, even with our best training efforts to equip our workforce to deliver – sustained capability. To support my point, I will address this sought after state of performance by defining sustained capability as consistently flawless execution at the point of work. Read more…


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