Behind the Curtain of a Learning Performance Assessment (LPA) Methodology

February 21, 2018 Leave a comment

We’ve all completed Training Needs Assessments and designed solutions that embrace all manner of innovative learning blends. We’ve “Micro-ed”, MOOCed, Virtual delivered, Simulated and who knows what else to create sexy sizzling training content that is well-intended and yet only produces…wait for it…POTENTIAL. Quite honestly, “nobody’s done nothin’”…yet…no value-producing business outcomes have been generated until the learner/performer arrives on the job [Point-of-Work] and executes at the task level. Performance manifests only at Point-of-Work (PoW). Why bother to assess training needs when the real value we seek takes place downstream…after training has been applied? Read more…

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Tribal Knowledge At Point-of-Work Should Not Be Your Default

February 20, 2018 Leave a comment

I know this happens. Even after the best training it still happens. Why? Knowledge retention fails. Pure and simple. We deliver awesome training and our level one evaluations confirm this. Level two evaluations prove “they got it!” At least they were able to pass the test or demonstrate proficiency to graduate. But did they “get it” long enough to apply it at Point-of-Work and moment of need? Read more…

Anatomy of Digital Performance Support (DPS) Integration

January 23, 2018 Leave a comment

Digital Performance Support (DPS) represents an evolution of what we’ve known as Electronic Performance Support (EPS) and the technology that provides it, Electronic Performance Support Systems (EPSS). So…what has evolved about EPS making it worthy of calling it something else? Is DPS just lipstick on EPS? Definitely not! Here’s a link to a recent blog post by Mike Graham, CEO of Epilogue Systems that describes DPS in a little more detail. Cloud-based DPS opens a whole set of doors for driving sustained workforce capability at the Point of Work. Read more…

Is Your Curation Tied to Intentional Design?

January 7, 2018 2 comments

I’ve written about Intentional Design previously and not surprisingly it targets both learning AND performance.  Maybe the better title for this post would’ve been Are You Curating for Learning or Performance? I chose intentional design in this title because it’s not an either/or effort…we should be curating for both…but methinks if traditional L&D is the curator-in-charge the focus is not going to include Performance…not Point of Work focused…nor Moment of Need responsive. That’s why I offer this thought…Are our curation efforts as intentional as our design? Read more…

Is 2018 Going To Be a Step-Change Year for L&D?

January 5, 2018 2 comments

This morning I stumbled over an image posted by Guy Wallace of Pursuing Performance, another valued thought-leader I follow. His post stoked a rant. Here are both…the image…and the rant. Read more…

It’s Time to Go Ninja!

January 3, 2018 3 comments

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh, but yes it can…and it has. You’re reading his words right now. January 26th is when I will be jettisoned through the window of opportunity yet again. The frequency of being jettisoned could cause one to pause and reflect, asking “Why me?” and question “What did I do? …or not do?”  The first time around, I went through the routine stages of the grieving process. The second time…not as much. This time around…I get it. It’s time to go Ninja!

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Is It Really That Cold?

January 1, 2018 Leave a comment

Have you ever repeated a saying you’ve heard before to fit a circumstance perfectly and have no clue where that saying came from or know exactly what it means? I’ve done it for no other reason than it fits the occasion, and I’m guessing you have too. It was -1 degree this morning here in Batesville, Indiana and that did not include the wind chill. That’s cold; colder than a witch’s [bosom]; colder than a well digger’s [rump]. You get the idea… In your mind’s eye you can probably make the connection and justify how cold both scenarios may be, and you never really need any more proof of origin or scholastic validation for either saying. But…there are other phrases that really do have an origin in fact worth noting. This is a short story of a chilly education of my own that reveals a slice of actual history behind one such saying. Read more…

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