POINT-OF-WORK: Strategic Approach to Sustaining Tactical Performance Success

For the purposes of this post, the key words in this title are “Performance Success”. Certainly a strategic approach needs well-developed objectives accompanied by cohesive and flexible tactical plans to execute effectively. There are four phases to this mission: Deployment – GoLive of whatever is going live…new tech, process, product, policy, etc. Implementation – Moment of Need Support of Post-GoLive to ensure we StayLive Adoption - Routinization of Workflow applications to ensure we OptimizeLive Sustainment - Established change & maintenance protocols to ensure RetainLive A successful and sustainable strategic approach…

Read More

T.G.I.G.F – 8.0 – The Agony We Miss

This post is now an eighth annual event I usually post on Maunday Thursday to lift up Good Friday and what it now means to me. The original posting was also on a Thursday seven years ago, and I was reflecting on the eighth version for this upcoming Good Friday from within the chaos of a world stained with the COVID-19 virus.  * * * (more…)

Read More

POINT-OF-WORK ASSESSMENT: Perceptions Vs. Realities

After completing my most recent workshop, another round of fine-tuning has begun; in fact, I suspect each and every workshop will spawn the same reaction. I say this because every organization has a unique mix of Perceptions and Realities that frame restrainers that limit productivity and performance results within their learning performance ecosystems. That makes every workshop as unique as the gaps between Perceptions and Realities. Those gaps often represent blind spots in solution design decisions that traditionally default to Training. What if Training is not the optimal solution? What…

Read More

Point-of-Work Readiness Assessment

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability. Traditional Training Needs Assessments typically only cover one - People/Capability - in search of training solutions. That's great...but not enough! (more…)

Read More

POINT-of-WORK: A Discipline That Evolves the Scope of Training

Training? Are we Training or are we Learning & Development (L&D)? Depends who you ask. To our operational stakeholders we are referred to most often as “Training” not as “L&D”. Why? Mainly because of the long-held beliefs that “Training Drives Performance”. If an operational leader perceives a performance shortfall, “Call Training!” because that’s what we do. But what if the performance deficiency is not exclusively a knowledge or skills gap? Methinks L&D should STILL get the call…AND the request for training should be met with “Sure we can help with…

Read More

POINT-of-WORK: Is It a Destination or a Discipline?

The short answer is YES! Arriving at a destination has a connotation of finality or completion, but what happens when the characteristics of the “destination” are dynamic and influenced by continuous change? Welcome to the world of Learning & Development (L&D); a world where we struggle to optimize workforce performance outcomes with static solutions and technology in a Dynamic Learning Performance Ecosystem. We (L&D) see it. Our operational stakeholders see it…and are asking for different solutions that show measurable impact to the bottom-line. The question becomes one of are we…

Read More

Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

About two years ago I contacted Gartner regarding a Magic Quadrant for Performance Support; they had none…and no immediate plans stating they were not in “that space”. I suggested at the time that if they were serious about being in the learning space, they should include performance support. I doubt if my suggestion was the catalyst, but they just released a document for Digital Adoption Solutions - DAS platforms in the context of Sales Effectiveness and provided a list of vendors. Sort of… (more…)

Read More

CEO for a Day…Epilogue

Friday afternoon I had one of those moments where “poking the bear” was top of mind. The thoughts that surfaced triggered a brief paragraph-sized post…launched around 2:00 PM ET on Friday…10,017 views as of noon Saturday and some great dialogue still underway. “Why poke the bear?” or maybe, “Who is the bear?” Funny thing, the bear is not a “who” as much as it is a “what”. The bear is a myth. that many organizations at the enterprise level must overcome…simply put, it’s a blind spot. The bear is a…

Read More

Pros and Cons of Virtual Knowledge-Sharing Venues for Onboarding

In a previous corporate role, I completed a Point-of-Work Assessment – PWA with several colleagues in support of a new supervisory role slated for integration into 500+ retail stores. During the PWA, those slated for the promotion and a contingent of incumbents told us they wanted NO eLearning in preparation for the new role. Each store had one, maybe two computers available for training, so availability was tough and re-accessing eLearning all but impossible. Our practice was headed toward pushing training out to the stores for Floor Sales Supervisors and…

Read More

Is L&D Held Hostage by Learning?

There’s a really good chance this title will “poke the bear” but then maybe the bear needs a little poke. After 35+ years in corporate L&D, I look back and see the first 20+ doing excellent work as a sales trainer and in various team and senior leadership roles yet only managing to amass an impressive string of failures. Not failures in producing top-drawer learning solutions; rather, failures in NOT consistently accelerating productivity at Point-of-Work. My “poke” surfaced during a successful first-of-four phases of SAP deployment followed by a botched…

Read More