Point-of-Work:  Effectively Connecting Our Workforce to Their Workflows

Over the last few months I have read countless articles touting the need for improving workforce engagement. Given the “sky-is-falling” lament due to the Great Resignation it makes one wonder how epic is our collective failure. Are we failing or is this a long overdue cross-industry correction? Are we embracing this self-inflicted down-sizing? Are we hearing the urgent message to do more with less? Are we recognizing we need to do a better job with enabling stronger engagement with our remaining workforce? Funny thing how failure can be an urgent…

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Point-of-Work:   Convergence Shift to Workflow Performance

Over the last several years, I have written about the concept of convergence; specifically, convergence of learning with work. Emphasis was placed on assets Learning & Development (L&D) produced to enable performance support closer to actual work. Workflow Learning is the more current manifestation of convergence and is a new rallying point for L&D. My fear is that there is potential that L&D may be saddled with a blind spot that will not fully optimize solutions integrating newer technologies like Artificial Intelligence (AI) directly into workflows. Does this negate the…

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The Thickness of Relationship

The Thickness of Relationship Is every castaway someone marooned on a deserted island? It is the first image that comes to mind for me; however one can be a castaway who has been cast away in the midst of a thriving population. This circumstance can be precursor to depression if not addressed by finding and maintaining meaningful relationships with the Spirit and others more worldly. Both are essential to remain whole. I found one such worldly opportunity one morning on my routine walk. I did not recognize the potential for…

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“Status Quomentum” – A Hidden Core Performance Restrainer

Yes, I have just coined a new phrase to highlight a common affliction within organizations often found lurking behind “resistance to change.” What parts of the organization? All of them actually, but...the most capable entity in position to overcome status quomentum is Learning and Development (L&D)...or it should be. In fact, L&D has unfortunately played the role of perpetuating the deeply embedded myth driving status quomentum – Training Drives Performance. Because of that myth our operational stakeholders look to L&D (referring to us as the Training Department) for resolutions to…

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POINT-of-WORK: Ground Zero for Workforce Transformation

Considering most businesses have a distributed WFH workforce there are multiple transformations that must take place ranging from Cultural/Environmental changes to People/Capabilities; Workflows/Processes; Resources/Information; Systems/Technology; Impact/Analytics; and most importantly, Change Leadership challenges. Easy to see that we face a significant journey to adopt and sustain effective workforce transformation. My question is simple – Where do we begin? (more…)

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POINT-OF-WORK:  An Agile Solutioning Methodology – DRIVER  

Driver

Point-of-Work (PoW) is where measurable business outcomes are generated...or they are lost…or if not lost...compromised. I am an advocate that, at the core, Workforce Transformation has a direct line to optimization of sustained productivity and profitability, and these outcomes require measurable performance outcomes manifesting at Point-of-Work That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our endgame, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…adopt a new performance DRIVER…and…

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Learning Culture: A Product of Convergence?

Are there "performance components" to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D, from senior leadership to road warrior trainers to entry-level ID/DEV team members. Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be a reflection of the organization within which the culture exists, whether only a germ, or a fully established and recognized culture. (more…)

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POINT-OF-WORK Podcast with David James – 1-6-2020

I was honored to kick off 2020 with David James. This post is a replay of the 48 minute podcast. With the recent frequency of posts on the Point-of-Work topic, the podcast may help fill in the gaps. As always, David James did a superb job of interviewing...I just tried to keep up. It must have worked out pretty well as the number of downloads hit a new high. Here’s the link to the podcast! https://omny.fm/shows/the-learning-development-podcast/tldp-33

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POINT-OF-WORK: Office of Workforce Capability (OWC)?

Is it time to create an organizational entity scoped and chartered to ensure sustained workforce capability? Is it time to enable performance IN Workflows at Moments of Need found at Point-of-Work? Ask the operational stakeholders if they are after knowledge...or the capability to execute at Point-of-Work to add measurable value to the bottom line. They want results. Their challenge is the blind spot we've created by selling the idea that Training drives Performance...so that's what is typically requested. Training alone is NOT going to deliver the mail. Here’s a disruptive…

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POINT-OF-WORK: Translate Training Activity to Productivity Impact

Downsized three times in seven years. Why? Because we could not show bottom line value creation and productivity impact. Why? Because Point-of-Work was not assessed to determine what was restraining performance. In other words, no performance benchmarks were established at current state. Instead, solutions were automagically defaulted to training-based and focused on skill profiles, learning objectives, and competencies. Not wrong...just not enough. (more…)

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