Is L&D Held Hostage by Learning?

There’s a really good chance this title will “poke the bear” but then maybe the bear needs a little poke. After 35+ years in corporate L&D, I look back and see the first 20+ doing excellent work as a sales trainer and in various team and senior leadership roles yet only managing to amass an impressive string of failures. Not failures in producing top-drawer learning solutions; rather, failures in NOT consistently accelerating productivity at Point-of-Work. My “poke” surfaced during a successful first-of-four phases of SAP deployment followed by a botched…

Read More

Who Owns POINT-of-WORK?

Possibly a more relevant question is “Who owns profitability?” Certainly, we could answer everyone in the organization owns profitability, and that’s true, though some functions more directly than others. The whole concept of Point-of-Work seems to imply a place where work is accomplished. In part, I agree, however Point-of-Work is more of a discipline than a destination. It is a focused mindset on building sustained workforce capability and accelerating productivity that produces measurable business outcomes and value. Is that responsibility owned by L&D or the operational side of the business?…

Read More

7-Right Things Infographic – Download

7-RIGHT THINGS are core attributes to consider when building Performance Support solutions. Last week InSync Training' Virtually There Webinar Series hosted "Performance Support: Accelerating Productivity at Point-of-Work" and the 7-Right Things were discussed. Sorry if you missed it, however there is some good news - a downloadable version of the infographic - Click below to download... (more…)

Read More

POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

For the last ten years of conference presentations, I’ve walked away from each with positive reinforcement, buoyed by live comments and post-session evaluation scores. Receiving verbatim comments on evaluations like “Best session of this conference!” make a body feel good…especially after being plugged into a last day time slot. That kind of feedback tells me the message promoting pursuit of adopting of a Point-of-Work Discipline is the right one. However, I’ve now decided the message is shared with the wrong audience. Not “wrong” in the sense of tactical ability or…

Read More

7-Right Things for Intentional Design to Be Intentional Enough

Whenever I speak at conferences and on webinars the phrase intentional design immediately triggers a comparison with instructional design…and rightly so, because it has everything to do with instructional design skills. The difference implies taking those ID skills and applying intentionality to the design process. More specifically, intentionality toward supporting knowledge workers at their moments of need and at their diverse Points-of-Work. The biggest reveal is that intentional design encompasses much more than simply content. Taking this larger scope into account, there is a direct impact on whether intentionally design…

Read More

Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I would characterize our organization as one operating in a culture of ___________.” Have each put their answers on the paper…no cheating…no cross-conversation…no looking at your neighbor’s answer…fold the sheet in half and pass it to the “C” person on their left. Then have each person read aloud what’s…

Read More

Insight Curation: Are We Accelerating or Protecting Productivity?

There’s a lot of talk about productivity in the workflow these days and a rapidly increasing desire to accelerate it. Makes sense because productivity yields performance outcomes, right? There’s another side to this productivity coin - Protecting Productivity. Can we accomplish that? Why not accomplish both simultaneously? (more…)

Read More

Learning Culture: A Product of Convergence?

Are there "performance components" to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D, from senior leadership to road warrior trainers to entry-level ID/DEV team members. Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be a reflection of the organization within which the culture exists, whether only a germ, or a fully established and recognized culture. (more…)

Read More