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Attention Span of a Gnat?

February 21, 2017 2 comments

This and other derogatory descriptions of the Millennial generation have filled many of the posts in my networking groups. Often the source offering the descriptions belongs to the Boomer crowd. It’s so easy to stand in the comfort of your own state of being and point to another and clearly define THEIR problems and shortcomings. I think most of it is crap. Seriously, look around; look around at the environment and the velocity of work demands we ALL face. Maybe having the concentration agility of a gnat is not such a bad thing. Read more…

Putting Tom Cat Into a Pet Carrier: 28-Easy Steps

January 8, 2017 5 comments


Have you ever seen a dog with head thrust out a car window just reveling in the breeze during a car ride? Ask any dog, “Wanna go for a ride?” and they know exactly what you mean and start going crazy happy in anticipation. Cats? Not so much; they are more like, “Screw the ride…let’s eat!” Read more…

Did Cavemen Use Micro-Learning?

January 4, 2017 Leave a comment

Guess what? They did…and in the absence of technology. The whole thing went down on a Thursday morning when an informal micro-learning moment went social and was delivered synchronously at the Point-of-Work…and…at a critical Moment of Need. Whaaat? They were freaking cavemen for crying out loud. Who woulda thunk it? Read more…

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

December 29, 2016 21 comments

I was recently drawn into a discussion on LinkedIn while trolling one of my groups to comment on a topic “How long should micro-Learning be?” Great question and timely since micro-learning (ML) seems to be receiving a lot of press lately. My answer was simply, “It should be long enough!”  Hey now…that’s better than the stock performance consultant response of “It depends!” But it does depend…it depends on whether you are looking through a training lens or a performance lens. Read more…

Are You Just Paying Lip Service to 70:20:10?

November 2, 2016 9 comments

<Rant  Alert> yeah…another one…

Now why would anyone ask an accusatory question like that? Likely, no one would, but hey…check out this point of view. It might be a worthy question to ask given the failures of our current Training Paradigm to actually sustain workforce performance.  I mean seriously; based upon how we clutch our current Training Paradigm to our chests like a flotation device in a water landing you’d think workforce performance depends entirely upon our ability to capability. Sorry guys…the only thing we “train-in” is potential. Performance only happens at the Point-of-Work. Read more…

The Consistency of Disruptive Innovation

November 1, 2016 2 comments

One of my favorite movies of all time is “Little Big Man” starring a very young Dustin Hoffman who was abducted as a toddler by Indians…yes, I know, Native Americans. He grew up through childhood to become a young adult brave, and had an adopted grandfather who was also the tribal medicine man. Whenever he was confronted with a challenge growing up the old man would always say…sweeping his arm wide, “Endeavor to persevere!”. When confronted with people who seemed bent on destroying him, the advice given by the old man was, “Tie ‘em up…shoot ‘em full of arrows…and drag ‘em all around!”…once again with the sweeping arm motion. For some reason, those words of wisdom have always stuck with me…sometimes to my detriment. Read more…

Call Center Productivity Issues?  It’s About the Hands!

October 30, 2016 2 comments

Over the last ten years or so I find my most meaningful work efforts seem to fall right smack in the middle of the chaotic environment of call centers. There seems to be no fighting the trend, and after drinking the Performance Paradigm Kool-Aid, I’ve come to the conclusion I’m right where I need to be. What follows is one story that has me totally convinced that the Point-of-Work…a.k.a….the Point-of-“The Call” is ground zero for a number of reasons. Read more…

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