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Author: Gary Wise

PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

October 2, 2018
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| Categories: Accelerated Productivity, Continuous Learning, Learning Performance Ecosystem, Performance Insights, Performance Support

Great…another technology to consider, right? That pretty much summed up my first reaction too, and then I gained a significant moment of insight of my own. This new cloud-based discovery enables strategic knowledge acquisition; collaborative wisdom & knowledge-sharing essential for effective critical-thinking at the Moment of Need through next generation curation technology. Being a big fan of Point-of-Work technology, I initially imagined redundancy but that feeling of overlap and a personal flashback of “What could’ve been?” served as motivation to dig a little deeper into why Performance Insights are different…

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POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

September 25, 2018
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| Categories: Continuous Learning, Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

Once upon a time I was under the influence of learning technology; strung out on LMS. It was a relentless addiction to the perception that training drove performance outcomes. It’s all my team could think about, and it was all our stakeholders could think about. Everyone encountering a performance challenge wanted TRAINING. If the desired performance did not result, we obviously needed more, better, faster training. In reality, the only two things we ever came close to optimizing were Bob Mosher’s first two Moments of Need…NEW & MORE, and the…

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POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

September 7, 2018
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| Categories: Continuous Learning, Discovery & Consulting, Insights, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

How many times has a colleague sent you an email with an attached article they found relevant and insightful with the suggestion that you read it to gain those same insights? And how many times have you set it aside because you did not have the time to slog through the entire article to boost your own wisdom and uncover those nuggets of insight? How many of those lost opportunities to gain insight get lost in the stack of “to read later” documents? How many well-intended exchanges of “wisdom” and…

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

August 19, 2018
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| Categories: Accelerated Productivity, Digital Performance Support, Digital Transformation

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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POINT-of-WORK: Where to Look for Performance Support ROI

August 18, 2018
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| Categories: Digital Performance Support, EPSS, Learning Performance Ecosystem, Point of Work Assessment

One of the most difficult things we ever attempt to do is change the mind(s) of those who control the purse strings to loosen them in support of an unfamiliar innovation that’s going to cost money. Complicate that mind-shift with adding a radical new paradigm into the mix and your chances of success just got that much more difficult. That is the exact scenario we face when attempting to introduce brand new Performance Support Technology where it not only doesn’t exist, but the concept is at odds with an embedded…

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POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

August 16, 2018
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| Categories: Continuous Learning, Digital Performance Support, learning & performance ecosystem, Point of Work Assessment

This morning I sat on our deck enjoying my coffee while casually surveying our little ecosystem when I noticed the mammoth sunflowers bowing toward the ground. These gorgeous plants grow to twelve feet in height and as they become more and more productive they generate flowers as big as dinner plates. As they grow, the blossoms get heavy and if left unsupported, productivity bogs down. It seems my attempts to accelerate growth and seed production for a radical flock of goldfinches by fertilizing with Miracle-Gro was doing more harm than…

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POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

August 8, 2018
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| Categories: Continuous Learning, Digital Performance Support, Discovery & Consulting, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Technology

As is often the case, another article, and in this case, the image attached tripped the trigger on my muse to pound out another blog post. The HBR article, “Survey: 68% of CEOs Admit They Weren’t Fully Prepared for the Job” made several references about the difficulty CEOs have in shifting the culture in their organizations. What wasn’t articulated made me wonder, “Culture related to What?” How do you decide on a culture? How do you demonstrate it? How do you attain it? Is attaining a culture the end-game, or…

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POINT-of-WORK:  Nail Point of Origin Before the Destination

July 29, 2018
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| Categories: Continuous Learning, Learning Performance Ecosystem, Performance readiness assessment, Point of Work Assessment

What’s the first thing we do when we fire up our GPS to travel someplace? Plug in the destination, right? Exactly! That the first thing WE do, but what’s the first thing the GPS does? Sure, it finds and connects with the GPS satellite, but for what reason? To plot the journey? Nope; to establish a benchmark; to identify a point of origin from which to plot our travel options. Not even the most advanced GPS technology can deliver path options without establishing a current state benchmark. Do you think…

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POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

July 23, 2018
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| Categories: 70:20:10, Continuous Learning, Discovery & Consulting, DPS, Learning Performance Assessment, Learning Performance Ecosystem, Point of Work Assessment

Recently, I’ve had the benefit of participating in several threads with colleagues who have an extended military background. With my momentum regarding performance support at Point-of-Work they are quick to defend the importance of training, and I don’t disagree for a second. But there is more to their story that must be pointed out. Training alone is not enough. Gaining competency is not accomplished during a training transaction – by itself, it is not enough! (more…)

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POINT-of-WORK:  Swim to the Current

July 16, 2018
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| Categories: Continuous Learning, Discovery & Consulting, DPS, Point of Work Assessment

It was 9:45AM, and I was delighted to find Bill’s Shoe Repair still residing in downtown Lawrenceburg IN., an Ohio river town in extreme southeastern Indiana. After dropping off one of my favorite slip-on loafers for repair I decided to walk down a couple of blocks and climb the stairs to the top of the levee that holds back the river. As I sat on a bench alone on the top of the levee river walk, I’d just missed a barge plow through the current and turn the corner heading…

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