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Author: Gary Wise

POINT-of-WORK:   Step Away from the Stone

May 13, 2022
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| Categories: 7-Right Things, Discovery & Consulting, Point of Work Assessment, Workflow Learning

A recent post on LinkedIn tripped my trigger this morning, and despite the urge to rant, I will try to be gentle. No guarantees. The question posted asked for advice for someone new coming into Learning & Development (L&D). Here is what percolated into this savory reply, and I should add, this reply is not just for a newbie, but for incumbants and leadership as well. My advice is this, "Step away from the stone. Stop pushing until you confirm it's the right thing to do." Here's why... (more…)

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POINT-of-WORK:  Navigating Digital Transformation with Transformational Change

April 21, 2022
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| Categories: Digital Transformation, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Transformational Change

A few years ago I was blessed to speak at an IQPC Talent Management conference on a topic of “Change Leadership – When Change Management Is Not Enough.” My speaking invitation came from a post titled “Managing Change or Leading Change: Does It Matter?”  I guess they liked the post and topic idea because IQPC interviewed me prior to the conference. The post is hyperlinked above and contains the interview transcript they provided. I share all this because it is the perfect lead in to navigating transformative initiatives be they…

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T.G.I.G.F. – The Agony We Miss 10.0

April 14, 2022
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| Categories: Continuous Learning

This post is an annual event I usually post on Maunday Thursday to lift up Good Friday and what it now means to me. The original posting was also on a Thursday ten years ago, and I was reflecting on this tenth version for this Good Friday morning from within the chaos of a world in more chaos than ever before. The story never really changes. I may edit a bit as writers do to keep it current, but I find myself appreciating it more every year. Good Friday can…

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POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. It is my opinion that we are seeing the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and…

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POINT-of-WORK:  Throwing Good Money After Bad?

April 3, 2022
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| Categories: Change Leadership, Discovery & Consulting, Point of Work Assessment
Point-of-Work Dynamics

How do businesses react to the uptick in worker resignations? What are exit interviews revealing? According to https://www.hrcuity.com “Over 90% of Fortune 500 companies conduct exit interviews, yet just over 40% of them view the practice itself as successful.”  That is not good. According to https://wwwrecruiter .com, “Research suggests that exit interview participation rates are between 30 and 35 percent for paper interviews, and this number increases for online interviews. If your organization has 200 employees and 10 percent employee turnover, you might see about six completed exit interviews per…

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POINT-of-WORK:  Prescriptive Performance Support

February 23, 2022
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| Categories: 7-Right Things, Connected Worker, Digital Transformation, Moment of Need, Point of Work Assessment, Transformational Change, Workflow Learning, Workforce Capability
Point-of-Work Dynamics

In any industry that has multiple diverse workflows and processes with many steps and roles tasked with execution, there seems to be consensus that “one-size-fits-all” training is not a sustainable solution. Training of that nature cannot be targeted enough to reach the Point-of-Work where actual performance takes place. A logical solution involves enabling access to performance support in the workflow. I offer this question – What happens when our performance support solutions carry the same “one-size-fits-all” characteristics? (more…)

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POINT-of-WORK:  The Connected Worker and Analytics

February 16, 2022
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| Categories: Continuous Learning

When I first heard the phrase “Connected Worker” a question surfaced, “Connected to What?” The obvious answer was consistent to the latest innovation called Workflow Learning. If we need to connect workers to their workflows, the most appropriate connections would involve moments of need in the workflow at a number of worker discrete Points-of-Work. The words “worker discrete” are significant because that connection must be lock-step with task-centric and role-specific individual worker requirements. To me, that implies one-size-fits-all training solutions can only ever be a fraction of what is required…

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POINT-OF-WORK:  Pushing the Stone

February 10, 2022
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| Categories: Change Leadership, Five Moments of Need, Learning Performance Ecosystem, Performer Support, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Yesterday I jumped into a post by @BobMosher at his request along with a number of other professionals I admire and respect. The nature of the post was a lament regarding the difficulty of breaking through the long-held traditions of L&D’s default to training solutions to boost learning and performance. Several comments likened the effort to pushing a boulder up hill for years with only limited success. Here is a thought I offered in a separate post late yesterday afternoon… (more…)

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POINT-of-WORK:  A Ground Hog’s Perspective

February 2, 2022
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| Categories: Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Workflow Learning

By having a birthday on February 2nd one experiences a unique Ground Hog Day every year, and every year the same question surfaces, “Did you see your shadow today?” Not Punxsutawney Phil…me…did I see my shadow? I will say this about that…Stand down, pilgrims, let me put this all to rest. Here are the truths regarding the infamous conditions that foretell the remaining blight of winter: See the shadow – only six more weeks of winter Don’t see the shadow – only six more weeks of winter You’re welcome…return to…

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POINT-of-WORK:  Using an Alignment Discovery Cascade for Pre-Design Reconnaissance

January 24, 2022
| 1 Comment
| Categories: Discovery & Consulting, Moment of Need, Point of Work Assessment, Workflow Learning
Point-of-Work Dynamics

It seems I read too many black ops books and look at missions from a tactical perspective before nailing down an actionable strategy to move forward. No Delta Force team moves to execute on a leadership request on a mission without completing a thorough and comprehensive reconnaissance effort first. We (L&D) could gain considerable insight into an effective design strategy if we recon the mission intended to render an effective solution. Too often we receive a request for training and then go in “guns blazing” with Articulate solutions. What should…

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