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Author: Gary Wise

POINT-of-WORK: Diversity of Disruption

January 13, 2019
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| Categories: Accelerated Productivity, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Sustained Capability
Learning Performance Continuum

Whether or not to move an organization’s technology infrastructure to the cloud appears to be more of a question of “when” to begin the move; not a question of “if” it makes sense to make the move. Take Digital Transformation as an example, though spoken as a single phrase, is by no means a singular event; in fact, transitioning to the cloud is phase-worthy, hugely complex, and typically spread over a couple of years of diverse disruptions due the enormity of the move. While IT resources shoulder a great deal…

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Old Dog with New Tricks?

December 21, 2018
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| Categories: 70:20:10, Continuous Learning, EPSS, Five Moments of Need, Insight Curation, Learning @ the Point of Work, Learning Performance Assessment, Learning Performance Ecosystem, LES, Moment of Need, Performance Support, Point of Work Assessment, Rants & Ramblings, Sustained Capability

It’s always amazing to me where my posts come from, and this one is no exception. I’ll blame this one on @Brandon Carson in his recent LinkedIn feed contribution where he referenced tiring of the phrase “30-under-30”. Needless to say, comments flew from the ether positioning for and against, and the dialogue got me thinking about my own career…and my status of being an “old dog”. Methinks it’s not so much about the age as it is about the “tricks” that are brought to the table...and the underlying passion fire…

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Why Adopt Point-of-Work Assessment Methodology?

December 17, 2018
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| Categories: 70:20:10, Accelerated Productivity, AGILE, Change Leadership, Continuous Learning, Data Analytics, Digital Transformation, Discovery & Consulting, Five Moments of Need, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance Insights, Performance Support, Point of Work Assessment

At conferences where I speak I always begin by asking, “How many of your organizations have a dynamic learning performance ecosystem in place today?” Rarely does a single hand go up. Some participants don’t know. Some are unsure. Some don’t want to embarrass themselves. And others simply think its BS jargon and suspect it’s a trick question. They would be correct…that it’s a trick question…not that it’s BS HR/L&D jargon. And then I share the following fact: (more…)

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INSIGHT CURATION:   Knowledge, Wisdom & Lemonade

December 3, 2018
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| Categories: Continuous Learning, Insight Curation, Learning Performance Ecosystem, Moment of Need, Performance Insights, Performance Support, Point of Work Assessment

I don’t normally rely upon sources like Quora for insights, but I thought this Post by Chris Reiss was worth repeating as it brilliantly illustrates definitions that support the key point in this post… Knowledge is measuring that a desert path is 12.4 miles long Wisdom is packing enough water for the hike Insight is building a lemonade stand at mile 6 I love the definition that includes “building a lemonade stand” which perfectly defines an actionable insight. Knowledge and Wisdom are both important but neither one (on their own)…

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CONTENT CURATION:  Are We After Knowledge, Wisdom or Insights?

November 27, 2018
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| Categories: Continuous Learning, Intentional Design, Learning Performance Ecosystem, Performance Insights, Performance Support, Point of Work Assessment, Workforce Capability

The obvious answer is, “All three, right?” It starts with curation, and rapid adoption of content curation across our L&D discipline is both encouraging to see and frightening to comprehend. The frightening part, based on my own curation experiences, and as an observer of the curation process, is how easily we create bulk information to serve as initial knowledge. Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach.  We’ve effectively curated ourselves…

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PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

October 2, 2018
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| Categories: Accelerated Productivity, Continuous Learning, Learning Performance Ecosystem, Performance Insights, Performance Support

Great…another technology to consider, right? That pretty much summed up my first reaction too, and then I gained a significant moment of insight of my own. This new cloud-based discovery enables strategic knowledge acquisition; collaborative wisdom & knowledge-sharing essential for effective critical-thinking at the Moment of Need through next generation curation technology. Being a big fan of Point-of-Work technology, I initially imagined redundancy but that feeling of overlap and a personal flashback of “What could’ve been?” served as motivation to dig a little deeper into why Performance Insights are different…

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POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

September 25, 2018
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| Categories: Continuous Learning, Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

Once upon a time I was under the influence of learning technology; strung out on LMS. It was a relentless addiction to the perception that training drove performance outcomes. It’s all my team could think about, and it was all our stakeholders could think about. Everyone encountering a performance challenge wanted TRAINING. If the desired performance did not result, we obviously needed more, better, faster training. In reality, the only two things we ever came close to optimizing were Bob Mosher’s first two Moments of Need…NEW & MORE, and the…

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POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

September 7, 2018
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| Categories: Continuous Learning, Discovery & Consulting, Insights, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

How many times has a colleague sent you an email with an attached article they found relevant and insightful with the suggestion that you read it to gain those same insights? And how many times have you set it aside because you did not have the time to slog through the entire article to boost your own wisdom and uncover those nuggets of insight? How many of those lost opportunities to gain insight get lost in the stack of “to read later” documents? How many well-intended exchanges of “wisdom” and…

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

August 19, 2018
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| Categories: Accelerated Productivity, Digital Performance Support, Digital Transformation

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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POINT-of-WORK: Where to Look for Performance Support ROI

August 18, 2018
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| Categories: Digital Performance Support, EPSS, Learning Performance Ecosystem, Point of Work Assessment

One of the most difficult things we ever attempt to do is change the mind(s) of those who control the purse strings to loosen them in support of an unfamiliar innovation that’s going to cost money. Complicate that mind-shift with adding a radical new paradigm into the mix and your chances of success just got that much more difficult. That is the exact scenario we face when attempting to introduce brand new Performance Support Technology where it not only doesn’t exist, but the concept is at odds with an embedded…

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