Buck Tradition & Bust a Few Paradigms

Sounds downright subversive, maybe even a wee bit scandalous does it not? Very likely, this title may imply behavior that is a little risky too. Personally, I think it is high time we view risk as a catalyst, not a restrainer...and that could be “too much caffeine” doing the talking. Seriously, it is time to act on the risks that threaten training as we know it. Please do not confuse passionate posturing of an idea with a radical rant, though what you read in this post has earmarks of both.…

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IQPC Interview on Change Leadership – Talent Management Summit Preview

This coming September, IQPC holds their next Talent Management Summit in Las Vegas, and I am honored to be a guest speaker on the topic "Change Leadership: When Change Management is Not Enough". Late last week, Katherine Mehr of IPQC, interviewed me for a podcast related to this breakout session that will post later in July. Of all the postings on my blog, the Change Leadership posting has proven to be one of the more frequently visited, so I thought posting the interview dialogue may also be of interest. Following…

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Social Learning – Confusion 2.0: Getting Beyond Campfires & Cavemen

I wrote earlier that Social Learning was so simple a caveman could do it...but not if he has to facilitate a virtual classroom event. We are way beyond campfires and cavemen with social learning when we inject a plethora of technology into the mix. Call it Confusion 2.0 if you are pre-disposed to label everything. I've promoted the concept of reaching learning readiness in the context of effective learning when technology is involved. Never has this been important than when trying to extract the most out of Social Learning. This…

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EPSS – In Pursuit of the Dynamic Learning Ecosystem

Sunday morning I stumbled over a post in one of the community groups I follow on LinkedIn. The question put to the community asked about the use of performance support. The author referenced hearing a lot of buzz lately about performance support, but there was not much evidence of success stories short of application to computer systems training. I had to agree, and I believe there is a purely business reason for that – it is called protecting competitive business advantage. (more…)

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Take This LMS and Shove It

If we consider the title of this piece as a title to a Country and Western song, I wonder what lyrics might fit best. Quite possibly many Learning Management System (LMS) owners could easily sing a whining lament on betrayal, heartache, left standing at the altar, or living hard times at the hands of their technology investment. Regardless of the lyrics we choose to sing, the LMS plays a starring role in a love-hate relationship with technology worthy of song, ten-gallon hats, boots, and a little slide guitar. Similar to…

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Work & Learning Convergence: On a Collision Course

Competency. Urgency to perform flawlessly. Business risk. Sustainability. Pick whichever one of these strikes your fancy, but they all speak to what we hope effective training will deliver – avoid – and/or create in our workforce – meaningful and legitimate outcomes all. Unfortunately, we cannot realize these outcomes from the classroom or because of on-line training; rather, they manifest downstream from our training efforts - in the work context. Are we spending our time, resources, and energy in the right place? I am not convinced we are, and as a…

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Work Context: The New Classroom

After 22 years in the telecom industry, all but four of them with AT&T and Sprint, I had a very humbling experience. Fifteen of those years were spent living out of a suitcase as a roving sales trainer and then as a manager. My “humbling” may more accurately be described as an epiphany. It was shocking to me because I had convinced myself – after more frequent flyer miles and Marriott points than a human could use – that I had the sales training gig figured out. And I did.…

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Discovery Methodology for a Learning Continuum

The purpose of this document is to provide a guide for accomplishing discovery that defines attributes of a learning environment, in particular, the work context – when and where learning moments of need are manifest. It is essential that these attributes are identified in early planning stages in any project where learning assets are created to ensure design decisions are not negatively impacted by variables within the learner’s work environment. This approach includes three key learning environmental influencers – Space, Media & Systems – each having a cluster of discrete…

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Alignment: Key Component in the Validation Phase of Change Leadership

I recently purchased a new set of tires for my vehicle. The purchase price included some incremental charges for mounting, balancing, valve stems – all the components and automatic installation extras one would expect. I mean really – what good is a new set of tires if not mounted to the rims? Who would drive away without all four tires in perfect balance? Almost as automatic was a four-wheel alignment – a process having less to do with the primary function of a new set of tires and more to…

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Re-Thinking HR-based Training Organizations: A Break from Tradition?

I like the concept of “re-thinking” training organizations based in HR, and I say this from personal work history primarily based in the training space over the last thirty plus years. The blended perspective I have comes from working both inside and outside of HR in training organizations. I found them to have a very different focus. (more…)

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