Blog

POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

How many times has a colleague sent you an email with an attached article they found relevant and insightful with the suggestion that you read it to gain those same insights? And how many times have you set it aside because you did not have the time to slog through the entire article to boost your own wisdom and uncover those nuggets of insight? How many of those lost opportunities to gain insight get lost in the stack of “to read later” documents? How many well-intended exchanges of “wisdom” and…

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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POINT-of-WORK: Where to Look for Performance Support ROI

One of the most difficult things we ever attempt to do is change the mind(s) of those who control the purse strings to loosen them in support of an unfamiliar innovation that’s going to cost money. Complicate that mind-shift with adding a radical new paradigm into the mix and your chances of success just got that much more difficult. That is the exact scenario we face when attempting to introduce brand new Performance Support Technology where it not only doesn’t exist, but the concept is at odds with an embedded…

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POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

This morning I sat on our deck enjoying my coffee while casually surveying our little ecosystem when I noticed the mammoth sunflowers bowing toward the ground. These gorgeous plants grow to twelve feet in height and as they become more and more productive they generate flowers as big as dinner plates. As they grow, the blossoms get heavy and if left unsupported, productivity bogs down. It seems my attempts to accelerate growth and seed production for a radical flock of goldfinches by fertilizing with Miracle-Gro was doing more harm than…

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POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

As is often the case, another article, and in this case, the image attached tripped the trigger on my muse to pound out another blog post. The HBR article, “Survey: 68% of CEOs Admit They Weren’t Fully Prepared for the Job” made several references about the difficulty CEOs have in shifting the culture in their organizations. What wasn’t articulated made me wonder, “Culture related to What?” How do you decide on a culture? How do you demonstrate it? How do you attain it? Is attaining a culture the end-game, or…

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POINT-of-WORK:  Nail Point of Origin Before the Destination

What’s the first thing we do when we fire up our GPS to travel someplace? Plug in the destination, right? Exactly! That the first thing WE do, but what’s the first thing the GPS does? Sure, it finds and connects with the GPS satellite, but for what reason? To plot the journey? Nope; to establish a benchmark; to identify a point of origin from which to plot our travel options. Not even the most advanced GPS technology can deliver path options without establishing a current state benchmark. Do you think…

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POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Recently, I’ve had the benefit of participating in several threads with colleagues who have an extended military background. With my momentum regarding performance support at Point-of-Work they are quick to defend the importance of training, and I don’t disagree for a second. But there is more to their story that must be pointed out. Training alone is not enough. Gaining competency is not accomplished during a training transaction – by itself, it is not enough! (more…)

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POINT-of-WORK:  Swim to the Current

It was 9:45AM, and I was delighted to find Bill’s Shoe Repair still residing in downtown Lawrenceburg IN., an Ohio river town in extreme southeastern Indiana. After dropping off one of my favorite slip-on loafers for repair I decided to walk down a couple of blocks and climb the stairs to the top of the levee that holds back the river. As I sat on a bench alone on the top of the levee river walk, I’d just missed a barge plow through the current and turn the corner heading…

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POINT-of-WORK: Empathy at the Hands of Performance Support?

A recent article in Forbes caught my interest on Monday when forwarded on LinkedIn by a friend and colleague, Chris Quinn – “Half of U.S. Employees Are Actively Searching for a  New Job” by Shep Hyken on Jul 1, 2018. Everything in the article rung true; however, it struck me that everything being done or should be considered to promote empathy in the workplace left an important gap – the context around Why is empathy not being felt? Where is this lack of empathy showing up? How should we generate…

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POINT-of-WORK – Step Away from the Hammer!

Have any of you responded to a training request by nailing down an awesome blended solution only to experience post-training performance outcomes being less than desired? I must confess to having been party to this kind well-intended request…and more than once. But hey…the training product was awesome! Not to spoil a good mood…but I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. That's a dangerous paradigm. (more…)

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