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Mobile Technology: Best Suited for “Push” or “Pull” Learning?

The original question… “What Kind of Learning Is Best Suited to Mobile Technology? …surfaced yesterday in a networking group and included three different learning contexts: –         Acquisition of learning –         Retention of learning –         Application of learning The first thing that popped into my head was… "Yeah, all three are a good fit!" Then the consultant in me kicked in and the answer morphed to what we are all trained to give…  “It depends.” Having all my bases covered, I attempted to clarify…or was that justify... (more…)

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T&D and the Relentless ROI Dilemma

I had the good fortune to stumble into a great discussion thread on LinkedIn this week that finally tripped my trigger this morning on the C-suite's addiction to ROI. I recognize this affliction is common these days and any attempts to pry fingers off traditions are often seen as more of an assault than an effort to evolve beyond current paradigms. Methinks we ultimately must drive transformational change in the perceived role Training & Development (T&D) plays in the organization.  Current T&D practices produce traditional training outcomes. What the C-suite…

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Draw of the Flame

When we get to a certain age – and when that age may be is at best uncertain – we look back at the source of all the scars we carry from mistakes we made from making bad choices along the road of life.  From years as invincible teenagers to adults bearing down on the end game at an accelerating pace, we see so many of those scars forewarned by parents and unofficial mentors. Did we listen? Having the scars proves that warnings meant little, no matter how well intended.…

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The Power of Choice

The first step out onto the steel cable came with almost no hesitation. The safety harness ensured that I would only plunge about three-feet of the fifty or so I hung above terra firma. The exposed rocks that appeared below me made me feel even heavier than my 245 pounds, doubting the limits the safety harness would support, so I resolved to never take another glance. I probably would not have time to gaze down anyway as the journey started to look like an endless shuffle from tree to tree,…

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Learning @ the Point of Work

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? My vote goes to – the workforce. Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business. Obviously, there are other external factors like the state of the economy, cost and availability of money, and other environmental drivers and restrainers, but even including them, the pressures and demands on the…

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Governance: Who Should Come to the Party?

I fell into a discussion on the Chief Learning Officer network early this morning that asked, “What is the most effective governance model?” The second part of the question was, “How do you ensure the governance meets your performance objectives?” Having been up to my hocks in forming and storming through the birthing pains of several governance efforts, I had to shake off the tremors before I could offer a suggestion. It was actually the second part of the question that pulled my trigger. Granted, I did not [do not]…

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Selling Change to Training – Please! Hurry!

This post comes from a recent experience involving the cycles of selling Change [as in new technology] to a Change Agent [known as the Training Department]. The outcome of this effort ultimately facilitated successful deployment; however, the circuitous route taken to reach that destination involved selling Change to a different client – the operational side of the business. I suspect this phenomenon had a lot to do with the solution [electronic performance support system – EPSS] not normally recognized as a “training tool” and technically, I agree that it is…

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ROI vs. EOSC – Evidence of Sustained Capability

This return on investment (ROI) thing is getting out of hand. There is no question that valid ROI is invaluable in justifying the decision to make [or not] key investments. I have to ask, “So what is actionable about ROI after justifying/verifying an investment decision?”  To get there, we seek event-specific evidence to confirm good or bad investment decisions; I cannot see anything else actionable. Seeking ongoing evidence that we created a sustained capability serves a better purpose. I do not know who said this, but it is so true,…

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“LMS Sinks Titanic” & Other Learning Myths

I can remember my first Learning Management System (LMS) implementation from years ago. Actually, in those days they called them Training Management Systems (TMS). This one, Registrar, if I recall correctly, despite its limited functionality, worked better to meet our needs than the four LMS platforms I have endured since.  Registrar was simple. It tracked learning. Learning was simple. You did it in a classroom. Period. With the advent of e-learning, the innovation dam broke, and the TMS morphed into LMS and soon a component of a more complex Human…

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Work Context Is Ground Zero for Expanded Role of Training

Recent posts I have made referenced a concept I support “learning ecosystems”, and why I’m convinced training organizations have a call-to-action to expand their role. To make that case, I put forth a few questions to consider - "How many sales deals do sales reps close in the classroom? How many process decisions preventing creation of material waste do managers make while taking an on-line training course? How many impactful customer complaints are resolved in training role-plays or simulations?" If your answers range from “none” to “nada”, then another question…

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