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Archive for the ‘70:20:10’ Category

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

April 17, 2018 Leave a comment

Performance Support is a term that often causes confusion, and in some cases, outright fear in the hearts of my HR and L&D colleagues. This post will attempt to clear up the confusion surrounding the tactical implementation of performance support. The fear quotient? To my knowledge, no L&D ISDs, developers or facilitators lost their jobs or were harmed in any implementation of performance support that I’ve been involved with to date. In fact, those very skills are critical to the success of sustaining performance support solutions. The real fear should consider what happens to L&D if status quo strategy and tactics do not evolve to embrace performance support. Read more…

DRIVER – Avoiding the Paralysis of Fear & Loathing of CHANGE

April 9, 2018 Leave a comment

This post is somewhere between a rant and a ramble…just a courtesy heads-up…

In the last several weeks I’ve launched posts on an L&D CHANGE Discipline called DRIVER. The response has pleasantly positive as indicated in comments, “likes” and shares. What blogger would not like that kind of response to suggesting CHANGE? Funny thing though, if there is only one response that is not positive or stoked fear or concern in a reader, I look in the mirror and question “What did I miss?” Read more…

DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

March 24, 2018 Leave a comment

In my recent post, “DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance”, I’ve received many positive comments and a few great questions asking for more details. This post will attempt to slice into the anatomy of the DRIVER discipline and add some essential context…yes…discipline. I chose the word “methodology” in the original title, but upon reflection I can see how that might skew the perception of DRIVER to be some sort of tool. It’s not a tool. It is the only approach I’ve found after 30-plus years in the L&D “charley foxtrot” that prioritizes PERFORMANCE in the environment where our workforce learns and works. Yup…this is a paradigm shift. Read more…

Find, Build or Purchase Performance Consulting Skills Sooner Than Later

November 28, 2017 Leave a comment

If the L&D organization could be seen as an archer their quiver would be filled with an assortment of learning solution arrows; some micro-learning, some adaptive, some virtual, some classroom ILT. The target toward which those arrows are fired represents the workforce. The ten-ring…the bulls-eye…on many of the targets may often represent the Point-of-Work. The tool used to ensure accuracy of those solution arrows is not the compound bow as you might think…it’s the performance consultant…who accomplished discovery to identify and prioritize the target(s) with precision of a Learning AND Performance Solution Road Map. Read more…

Don’t Skimp On Discovery @ Point-of-Work

November 17, 2017 Leave a comment

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be addressed via formal training and what can…and should…be addressed in the workflow…not to mention where to focus priority. Check it out! Read more…

L&D: Chasing Right Outcomes With Wrong Outputs

November 2, 2017 6 comments

One never knows how having a good conversation with a friend and respected colleague like Mark Britz can uncork a brilliant idea for a blog post that I had not planned to write. We were discussing the painfully slow adoption by L&D organizations of the illusive performance paradigm. We both blog and always search for the right words, and that’s when Mark dropped a statement that flung a craving on me to write this blog:

“L&D is chasing the right outcomes with the wrong outputs!” Read more…

Point-of-Work & ADDIE? Say It Ain’t So…

October 30, 2017 13 comments

My recent post  70:20:10 – Myth or Legend? roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about that…every fan has a favorite make of car and nothing shall come between them and their brand…except maybe a case of Budweiser! And so it seems is also true with training design models. And rumor has it that with enough tequila, even the hard-core will abandon ADDIE. But should they? Read more…

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