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Archive for the ‘70:20:10’ Category

7-Right Things Road Map Sustained Workforce Performance

May 25, 2017 Leave a comment

My most recent post addressed the concept of ACCESS to working knowledge at the Moment of Need and often at the Point-of-Work as being essential to drive tangible business results. In that post I included a list of 7-Right Things that, in essence, provide a road map of sorts to accomplishing holistic discovery and support for intentional design. Unlike the narrow scope of a Training Needs Assessment, tracking down the truth behind the 7-Right Things enables us to include the entirety of the learning and performance ecosystem we should be embracing with our solutions. This practice is critical given that training alone cannot drive performanceonly potential. Read more…

Is Managing Learning Enough…Or Is Broader ACCESS the End-Game?

May 22, 2017 Leave a comment

Actually it’s NOT an either or question, but…I must add to the title right up front to provide a hint of where I’m going…ACCESS is not exclusive to learning. A few years back I was at a Masie conference and was blessed to sit in a breakout session featuring Larry Prusak, a former IBMer, billed as a Knowledge Management guru. I was on an L&D oriented mission to find a short cut to “knowledge assets” because our LMS was the equivalent of a black hole.
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Micro-Learning Is Bigger Than You Think…And Not Just For Learning

December 29, 2016 21 comments

I was recently drawn into a discussion on LinkedIn while trolling one of my groups to comment on a topic “How long should micro-Learning be?” Great question and timely since micro-learning (ML) seems to be receiving a lot of press lately. My answer was simply, “It should be long enough!”  Hey now…that’s better than the stock performance consultant response of “It depends!” But it does depend…it depends on whether you are looking through a training lens or a performance lens. Read more…

Are You Just Paying Lip Service to 70:20:10?

November 2, 2016 9 comments

<Rant  Alert> yeah…another one…

Now why would anyone ask an accusatory question like that? Likely, no one would, but hey…check out this point of view. It might be a worthy question to ask given the failures of our current Training Paradigm to actually sustain workforce performance.  I mean seriously; based upon how we clutch our current Training Paradigm to our chests like a flotation device in a water landing you’d think workforce performance depends entirely upon our ability to capability. Sorry guys…the only thing we “train-in” is potential. Performance only happens at the Point-of-Work. Read more…

Onboarding Vs. Waterboarding: Is There a Difference?

September 20, 2016 Leave a comment

Yes, this post is likely to morph into a rant; the first clue is in the title. Is there a difference between your onboarding process and the process of waterboarding? One uses water…and the other holds the new hire down and administers enough information at a continuous pace so they get the overwhelming sensation of drowning. Which one do you put your new hires through? Read more…

Evolving ISD Adoption for a Performance Paradigm

July 13, 2016 7 comments

Maybe a better title would posture “performance think” instead of “performance paradigm”. Even better, what if the “I” in “Instructional Systems Design” was changed to “Intentional Systems Design”? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? Yes! Both! We need core ISD expertise reshaped with the “Intent” to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. Read more…

Performance Support: Just Gimme Three Clicks!

April 1, 2016 2 comments

We see many articles these days lamenting the shortfall of employee engagement in the best efforts to develop and deliver compelling options to learn. L&D responds with shorter learning events. We gamify, and we “MOOC-ify”, and we mobilize, and there’s nothing wrong with any of these attempts to engage our learners in learning. Could it be we’re chasing the wrong rabbit? Or maybe we’re chasing the right rabbit but there is a more effective way? Read more…

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