POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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Chasing Productivity or Accelerating Productivity?

We (L&D) spend a great deal of time and resources to transfer knowledge and boost workforce capability through training solutions. We scramble to innovate; to build more, better, faster solutions that can only be consumed at a standstill...off-task...out of the workflow...restraining the very thing we chase - Productivity. Accelerating Productivity implies forward motion and the context where this motion should occur is where Productivity is optimized - Point-of-Work. (more…)

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Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

“Disruption” is getting a lot of airplay of late…and rightly so, even if you only consider the disruption of transitioning enterprise systems (Digital Transformation) to the cloud. The implications to L&D are enormous when you consider the L&D team owns end-user readiness and tasked to ensure sustained capability at Point-of-Work. The question becomes one of “Do we (L&D) aggressively pursue proactive readiness, or…do we react to deployment training shortfalls after it shifts to implementation and the journey to full adoption while bottom-line business value is at a very real risk?”…

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POINT-of-WORK: Diversity of Disruption

Learning Performance Continuum

Whether or not to move an organization’s technology infrastructure to the cloud appears to be more of a question of “when” to begin the move; not a question of “if” it makes sense to make the move. Take Digital Transformation as an example, though spoken as a single phrase, is by no means a singular event; in fact, transitioning to the cloud is phase-worthy, hugely complex, and typically spread over a couple of years of diverse disruptions due the enormity of the move. While IT resources shoulder a great deal…

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Why Adopt Point-of-Work Assessment Methodology?

At conferences where I speak I always begin by asking, “How many of your organizations have a dynamic learning performance ecosystem in place today?” Rarely does a single hand go up. Some participants don’t know. Some are unsure. Some don’t want to embarrass themselves. And others simply think its BS jargon and suspect it’s a trick question. They would be correct…that it’s a trick question…not that it’s BS HR/L&D jargon. And then I share the following fact: (more…)

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PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

Great…another technology to consider, right? That pretty much summed up my first reaction too, and then I gained a significant moment of insight of my own. This new cloud-based discovery enables strategic knowledge acquisition; collaborative wisdom & knowledge-sharing essential for effective critical-thinking at the Moment of Need through next generation curation technology. Being a big fan of Point-of-Work technology, I initially imagined redundancy but that feeling of overlap and a personal flashback of “What could’ve been?” served as motivation to dig a little deeper into why Performance Insights are different…

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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