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Category: Accelerated Productivity

Deployment vs. Implementation vs. Adoption vs. Sustainability

April 13, 2023
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| Categories: Accelerated Productivity, Amazon Books, Digital Adoption Platforms (DAP), Discovery & Consulting, Moment of Need, Point of Work Assessment, Sustained Capability, Transformational Change, Workflow Learning

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

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Digital Adoption & Transformation @ Point-of-Work

January 18, 2023
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| Categories: 7-Right Things, Accelerated Productivity, Connected Worker, Digital Transformation, Intentional Design, Moment of Need, New Books, Performer Support, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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POINT-OF-WORK: CEO for a Day

July 19, 2020
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| Categories: Accelerated Productivity, Discovery & Consulting, Point of Work Assessment, Sustained Capability

If I had the opportunity to be CEO for a day, I’d blow the doors off the existing Learning/Training paradigm and shift my CLO out from under the HR umbrella or create a role and align them as a direct report...with the title of Chief Capability Officer (CCO). Place the CCO over the Office of Workforce Capability (OWC) staffed with a hit squad of Performance Consultants working directly with Operational stakeholders. Start small - then scale! (more…)

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Point-of-Work Readiness Assessment

December 30, 2019
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| Categories: Accelerated Productivity, Change Leadership, Continuous Learning, Point of Work Assessment, Readiness Assessment

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability. Traditional Training Needs Assessments typically only cover one - People/Capability - in search of training solutions. That's great...but not enough! (more…)

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CEO for a Day…Epilogue

July 28, 2019
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| Categories: A Different Mission, Accelerated Productivity, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Transformational Change, Workforce Capability

Friday afternoon I had one of those moments where “poking the bear” was top of mind. The thoughts that surfaced triggered a brief paragraph-sized post…launched around 2:00 PM ET on Friday…10,017 views as of noon Saturday and some great dialogue still underway. “Why poke the bear?” or maybe, “Who is the bear?” Funny thing, the bear is not a “who” as much as it is a “what”. The bear is a myth. that many organizations at the enterprise level must overcome…simply put, it’s a blind spot. The bear is a…

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Is L&D Held Hostage by Learning?

July 18, 2019
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| Categories: Accelerated Productivity, Digital Transformation, EPSS, Moment of Need, Point of Work Assessment, Sustained Capability, Workforce Capability

There’s a really good chance this title will “poke the bear” but then maybe the bear needs a little poke. After 35+ years in corporate L&D, I look back and see the first 20+ doing excellent work as a sales trainer and in various team and senior leadership roles yet only managing to amass an impressive string of failures. Not failures in producing top-drawer learning solutions; rather, failures in NOT consistently accelerating productivity at Point-of-Work. My “poke” surfaced during a successful first-of-four phases of SAP deployment followed by a botched…

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Who Owns POINT-of-WORK?

July 17, 2019
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| Categories: 7-Right Things, Accelerated Productivity, Intentional Design, Point of Work Assessment
Point-of-Work Dynamics

Possibly a more relevant question is “Who owns profitability?” Certainly, we could answer everyone in the organization owns profitability, and that’s true, though some functions more directly than others. The whole concept of Point-of-Work seems to imply a place where work is accomplished. In part, I agree, however Point-of-Work is more of a discipline than a destination. It is a focused mindset on building sustained workforce capability and accelerating productivity that produces measurable business outcomes and value. Is that responsibility owned by L&D or the operational side of the business?…

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POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

June 30, 2019
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| Categories: Accelerated Productivity, Learning Performance Ecosystem, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

For the last ten years of conference presentations, I’ve walked away from each with positive reinforcement, buoyed by live comments and positive post-session evaluation scores. Receiving verbatim comments on evaluations like “Best session of this conference!” make a body feel good…especially after being plugged into a last-day time slot. That kind of feedback tells me the message promoting the pursuit of adopting a Point-of-Work Discipline is the right one. However, I decided the right message is shared with the wrong audience. Not “wrong” in the sense of their tactical ability…

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7-Right Things for Intentional Design to Be Intentional Enough

June 26, 2019
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| Categories: Accelerated Productivity, Digital Performance Support, Five Moments of Need, Intentional Design, Point of Work Assessment

Whenever I speak at conferences and on webinars the phrase intentional design immediately triggers a comparison with instructional design…and rightly so, because it has everything to do with instructional design skills. The difference implies taking those ID skills and applying intentionality to the design process. More specifically, intentionality toward supporting knowledge workers at their moments of need and at their diverse Points-of-Work. The biggest reveal is that intentional design encompasses much more than simply content. Taking this larger scope into account, there is a direct impact on whether intentionally design…

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A Solution to Admiring the Problems of Current State L&D?

May 12, 2019
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| Categories: A Different Mission, Accelerated Productivity, Learning Performance Ecosystem, Paradigm Shift, Point of Work Assessment

In my current coaching “gig”, I’m blessed with plenty of time to troll networking sites to read a diversity of thoughts and ideas shared by other L&D professionals. This morning I ran back through a thread of comments I’ve been tangled up in from an earlier post on my favorite topic and current passion - Point-of-Work. As is often the case, a question morphed into my head triggered by the increasing conversations of others lamenting why L&D is so resistant to Change…Change specific to adopting an evolved paradigm that keys…

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