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Category: Analytics

POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. It is my opinion that we are seeing the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and…

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POINT-of-WORK:  Impacting the Connected Worker

January 8, 2022
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| Categories: A Different Mission, Analytics, Connected Worker, Digital Transformation, Performance Support, point of work, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Despite thirty plus years in the corporate learning space I am sensing an overwhelming demand to reiterate the critical nature of shifting emphasis to a post-training ground zero - Point-of-Work. If you’ve read any of my postings of the last several years on the blog at my website – Living in Learning – you will find evidence of cross-industry applicability to performance solution design concepts that front-end training development. I refer to the Point-of-Work Assessment Methodology as a pre-design discovery event. Why “pre-design”? As a performance consultant at the core,…

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POINT-of-WORK ASSESSMENT: Analytics & Impact

May 28, 2019
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| Categories: Analytics, Data Analytics, Learning Performance Ecosystem, Performance analytics, Point of Work Assessment

In this final snippet of the Point-of-Work Assessment methodology we focus on assessing the attributes of Impact & Analytics. Traditionally, we (L&D) do an excellent job of evaluating at Level 1 and often at Level 2 to document successful learning interventions. In reality, those evaluations only represent POTENTIAL since none of our participants have delivered any tangible business value or impact at Levels 3 & 4 which only manifest at Point-of-Work. Often, Levels 3 & 4 are defined in general, non-specific terms and represent a challenge when the business is…

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