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Category: Connected Worker

Confessions of a Performance Ninja – Released 11/7/2022

September 11, 2023
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| Categories: Accelerated Productivity, Change Leadership, Connected Worker, Continuous Learning, Digital Adoption Platforms (DAP), Discovery & Consulting, Five Moments of Need, Intentional Design, New Books, Paradigm Shift, Point of Work Assessment, Strategic Re-Think

Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work This collection of confessions and experiences came from 35+ years in Corporate Learning and Development (L&D). This book is a roadmap regarding his journey in the hopes that others who choose to adopt their versions of "Point-of-Work" do not step on the same landmines. His confessions cover intentional and unintentional successes as well as epic failures. I've written this book for use as a field guide of sorts to be used on the job. There are some best practices highlighted and…

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Digital Adoption & Transformation @ Point-of-Work

January 18, 2023
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| Categories: 7-Right Things, Accelerated Productivity, Connected Worker, Digital Transformation, Intentional Design, Moment of Need, New Books, Performer Support, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately, like the Great Resignation, Great Retirement, and the Great Reshuffle, as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical actions that…

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POINT-of-WORK:  Prescriptive Performance Support

February 23, 2022
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| Categories: 7-Right Things, Connected Worker, Digital Transformation, Moment of Need, Point of Work Assessment, Transformational Change, Workflow Learning, Workforce Capability
Point-of-Work Dynamics

In any industry that has multiple diverse workflows and processes with many steps and roles tasked with execution, there seems to be consensus that “one-size-fits-all” training is not a sustainable solution. Training of that nature cannot be targeted enough to reach the Point-of-Work where actual performance takes place. A logical solution involves enabling access to performance support in the workflow. I offer this question – What happens when our performance support solutions carry the same “one-size-fits-all” characteristics? (more…)

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POINT-of-WORK:  Using Connected Worker Impacts to Mine Data-Driven Insights

January 9, 2022
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| Categories: Change Leadership, Connected Worker, Moment of Need, Performance analytics, Performance Insights, Performance Support, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

A recent Article by Accenture “Change What’s Possible for Your Business” reveals a compelling need to transform our approach to generating sustained performance. Their article states “Although 90% of today’s businesses have adopted cloud, only one third are achieving the anticipated ROI. The most advanced companies understand that while cloud sets you up with next-level computing power and access to new kinds of data in the right quantity and quality, AI is the bridge to convert that data into business value.” Accenture refers to this value add as Applied Intelligence…

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POINT-of-WORK:  Impacting the Connected Worker

January 8, 2022
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| Categories: A Different Mission, Analytics, Connected Worker, Digital Transformation, Performance Support, point of work, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Despite thirty plus years in the corporate learning space I am sensing an overwhelming demand to reiterate the critical nature of shifting emphasis to a post-training ground zero - Point-of-Work. If you’ve read any of my postings of the last several years on the blog at my website – Living in Learning – you will find evidence of cross-industry applicability to performance solution design concepts that front-end training development. I refer to the Point-of-Work Assessment Methodology as a pre-design discovery event. Why “pre-design”? As a performance consultant at the core,…

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