DRIVER: Enabling a Strategic Re-Think for L&D

A couple years ago I wrote a post “Performance Support & the Art of War” with references to Sun Tzu’s writings, and upon rereading am reminded of the significance between tactics and strategy. In short, it seems like strategy represents formalized thinking about what tactics are appropriate to acquire specific results/outcomes. The question that keeps surfacing is “What happens when proven tactics fail to render what strategic thinking and intent envisioned?” (more…)

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DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

In my recent post, “DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance”, I’ve received many positive comments and a few great questions asking for more details. This post will attempt to slice into the anatomy of the DRIVER discipline and add some essential context…yes…discipline. I chose the word “methodology” in the original title, but upon reflection I can see how that might skew the perception of DRIVER to be some sort of tool. It’s not a tool. It is the only approach I’ve found after 30-plus years…

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Point-of-Work & ADDIE? Say It Ain’t So…

My recent post  “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about that…every fan has a favorite make of car and nothing shall come between them and their brand…except maybe a case of Budweiser! And so it seems is also true with training design models. And rumor…

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Don’t Confuse READY…With READINESS…

If I had to boil down all my bluster and passion in this blog to a single core statement, it would be this: Training, by itself, does not drive performance – it drives potential; …if you truly seek to sustain measurable workforce performance you must go to the Point-of-Work and plan to address diverse Moments of Need with accessible, effective and business relevant solution assets shaped by Intentional Design. (more…)

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7-Right Things Road Map for Sustained Workforce Performance

My most recent post addressed the concept of ACCESS to working knowledge at the Moment of Need and often at the Point-of-Work as being essential to drive tangible business results. In that post I included a list of 7-Right Things that, in essence, provide a road map of sorts to accomplishing holistic discovery and support for intentional design. Unlike the narrow scope of a Training Needs Assessment, tracking down the truth behind the 7-Right Things enables us to include the entirety of the learning and performance ecosystem we should be…

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The Consistency of Disruptive Innovation

One of my favorite movies of all time is “Little Big Man” starring a very young Dustin Hoffman who was abducted as a toddler by Indians…yes, I know, Native Americans. He grew up through childhood to become a young adult brave, and had an adopted grandfather who was also the tribal medicine man. Whenever he was confronted with a challenge growing up the old man would always say…sweeping his arm wide, “Endeavor to persevere!”. When confronted with people who seemed bent on destroying him, the advice given by the old man…

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Leading Change as “Ordinary Work”

The dreaded “C” word…Change…is as continuous and variable as the day-to-day demands of doing business. Leading Change effectively is often the difference between maintaining competitive advantage and falling behind; the difference between maintaining compliance or exposure to severe penalties and business liabilities. I’m sure you can think of others. To be effective with addressing the continuous nature of Change is to "routinize" it by building into the organizational culture as “Ordinary Work”. That means adopting cultural mindshare that adopts a discipline and protocols of Change Leadership that are agile, resilient,…

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Managing Change or Leading Change: Does It Matter?

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  (more…)

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Evolving ISD Adoption for a Performance Paradigm

Maybe a better title would posture "performance think" instead of "performance paradigm". Even better, what if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? Yes! Both! We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. (more…)

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Chasing Sustained Workforce Capability

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work. (more…)

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