Stop, Drop & Roll – The Moment of Apply

At a Change Leadership workshop I held a couple years ago I demonstrated a concept around the concept of Stimulus/Response to make the point that there is more going on behind the curtain in one’s brain than you might first expect when attempting to change behavior. In this post, I will attempt to align the obvious aspects of “flight or fight” as an overlay to the value of positioning performance support over training. Imagine me going there… (more…)

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ECOSYSTEM: Is the Concept Jive, Jargon or Justified?

One of the more recent buzzwords surfacing in our L&D lexicon is “Ecosystem”, and I see it as having more significance to a sustainable learning and performance strategy than acceptance. Several pundits like Rosenburg, Mosher and Gottfredson, among others are using “ecosystem” routinely in conversations and presentations. The question that jumps into my brain is “Why seek what you already have?” I say this primarily because every organization already has a Learning & Performance Ecosystem. The question that manifests from “Why seek…” is “It’s not really a question of having…

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Intentional Design & the EPS Performance Stack

Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations. The suggested solution was a desire for the creation of a unified enterprise platform to eliminate the disparity. I agree that unification is the answer…but not among disparate systems. (more…)

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The Disruption Driving the Disruption of Adopting an EPS Discipline

Choosing to use “disruption” twice in the same statement, especially regarding the discipline of embedded performance Support [EPS] is not just a tactic to form a snappy title. The reason is bigger than that. Does adopting EPS as a discipline really have to be disruptive? Any good consultant would answer a question like that with two simple words, “It depends!” Why? Because there is more than one disruption going on when choosing to pursue the EPS discipline. (more…)

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From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective - system implementation and adoption. (more…)

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Leveraging 70:20:10 with Performance Support

Charles Jennings and his team at the 70:20:10 Forum are doing remarkable work in positioning an innovative learning blend that is becoming widely pursued and known as simply 70:20:10. Many organizations are either adopting this new “blend” or are considering how to embed aspects of it into their own methodologies for creating effective learning. Personally, I cannot point to a better structure that is more compelling in which to include Performance Support [PS]. 70:20:10 does indeed embrace PS; however I would take this “blend” and “extend it” even more broadly…

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EPS Technology & the Bright Shiny Object Syndrome

Using the phrase “EPS Technology” is probably a mistake when you consider Embedded Performance Support [EPS] is not a technology; rather, it is a discipline…that has technology implications. What I’ve experienced over the years is our tendency toward embracing the technology too early and then wind up trying to make our business requirements fit into whatever was purchased...or whatever we got talked into by a vendor. (more…)

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ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

The eLearning Guild is running a live webinar on "Extending the Blend with Performance Support" this afternoon at 1PM EDT. From what they are telling me, we could be close to maxing out 1,000 seats. Thank you in advance to all who are willing to invest an hour on this important topic. In anticipation of more questions than we will have time to address, I am creating this blog as a post-event Q&A opportunity. Recognizing I do have a day job, I will make every attempt to provide timely answers…

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Positioning EPS: Consider A Novel Non-technology Approach

It is amazing to me that positioning Embedded Performance Support [EPS] is such an arduous task. I get the sense that the knee-jerk reaction to a new discipline that may well imply new technology turns the conversation into a "new technology" conversation from the get-go. What I'm learning as I get deeper into the variations on what an EPS discipline may actually look like, I realized that the technology part of the equation may be well down the path of adoption...and, in fact, may never manifest at all...ever. (more…)

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