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Category: Change Leadership

Confessions of a Performance Ninja – Released 11/7/2022

September 11, 2023
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| Categories: Accelerated Productivity, Change Leadership, Connected Worker, Continuous Learning, Digital Adoption Platforms (DAP), Discovery & Consulting, Five Moments of Need, Intentional Design, New Books, Paradigm Shift, Point of Work Assessment, Strategic Re-Think

Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work This collection of confessions and experiences came from 35+ years in Corporate Learning and Development (L&D). This book is a roadmap regarding his journey in the hopes that others who choose to adopt their versions of "Point-of-Work" do not step on the same landmines. His confessions cover intentional and unintentional successes as well as epic failures. I've written this book for use as a field guide of sorts to be used on the job. There are some best practices highlighted and…

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POINT-of-WORK: The Great Refocus On Change

July 26, 2022
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| Categories: Change Leadership, Continuous Learning, Digital Transformation, Five Moments of Need, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as several examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to refocus on LEADING it. It is my opinion that we are seeing side-effects surface in the form of a Great Convergence of Thought and Action and formation of influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think…

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POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately, like the Great Resignation, Great Retirement, and the Great Reshuffle, as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical actions that…

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POINT-of-WORK:  Throwing Good Money After Bad?

April 3, 2022
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| Categories: Change Leadership, Discovery & Consulting, Point of Work Assessment
Point-of-Work Dynamics

How do businesses react to the uptick in worker resignations? What are exit interviews revealing? According to https://www.hrcuity.com “Over 90% of Fortune 500 companies conduct exit interviews, yet just over 40% of them view the practice itself as successful.”  That is not good. According to https://wwwrecruiter .com, “Research suggests that exit interview participation rates are between 30 and 35 percent for paper interviews, and this number increases for online interviews. If your organization has 200 employees and 10 percent employee turnover, you might see about six completed exit interviews per…

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POINT-OF-WORK:  Pushing the Stone

February 10, 2022
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| Categories: Change Leadership, Five Moments of Need, Learning Performance Ecosystem, Performer Support, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Yesterday I jumped into a post by @BobMosher at his request along with a number of other professionals I admire and respect. The nature of the post was a lament regarding the difficulty of breaking through the long-held traditions of L&D’s default to training solutions to boost learning and performance. Several comments likened the effort to pushing a boulder up hill for years with only limited success. Here is a thought I offered in a separate post late yesterday afternoon… (more…)

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POINT-of-WORK:  Using Connected Worker Impacts to Mine Data-Driven Insights

January 9, 2022
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| Categories: Change Leadership, Connected Worker, Moment of Need, Performance analytics, Performance Insights, Performance Support, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

A recent Article by Accenture “Change What’s Possible for Your Business” reveals a compelling need to transform our approach to generating sustained performance. Their article states “Although 90% of today’s businesses have adopted cloud, only one third are achieving the anticipated ROI. The most advanced companies understand that while cloud sets you up with next-level computing power and access to new kinds of data in the right quantity and quality, AI is the bridge to convert that data into business value.” Accenture refers to this value add as Applied Intelligence…

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Point-of-Work:  Effectively Connecting Our Workforce to Their Workflows

November 13, 2021
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| Categories: Change Leadership, Digital Transformation, Discovery & Consulting, Point of Work Assessment, Transformational Change, Workforce Capability

Over the last few months I have read countless articles touting the need for improving workforce engagement. Given the “sky-is-falling” lament due to the Great Resignation it makes one wonder how epic is our collective failure. Are we failing or is this a long overdue cross-industry correction? Are we embracing this self-inflicted down-sizing? Are we hearing the urgent message to do more with less? Are we recognizing we need to do a better job with enabling stronger engagement with our remaining workforce? Funny thing how failure can be an urgent…

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“Status Quomentum” – A Hidden Core Performance Restrainer

October 15, 2021
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| Categories: A Different Mission, Change Leadership, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

Yes, I have just coined a new phrase to highlight a common affliction within organizations often found lurking behind “resistance to change.” What parts of the organization? All of them, actually, but...the most capable entity in a position to overcome status quomentum is Learning and Development (L&D)...or it should be. In fact, L&D has unfortunately perpetuated the deeply embedded Myth driving status quomentum – Training Drives Performance. Because of that Myth, our operational stakeholders look to L&D (referring to us as the Training Department) for resolutions to their performance challenges…

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POINT-OF-WORK: Office of Workforce Capability (OWC)?

July 19, 2020
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| Categories: A Different Mission, Change Leadership, Point of Work Assessment

Is it time to create an organizational entity scoped and chartered to ensure sustained workforce capability? Is it time to enable performance IN Workflows at Moments of Need found at Point-of-Work? Ask the operational stakeholders if they are after knowledge...or the capability to execute at Point-of-Work to add measurable value to the bottom line. They want results. Their challenge is the blind spot we've created by selling the idea that Training drives Performance...so that's what is typically requested. Training alone is NOT going to deliver the mail. Here’s a disruptive…

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Point-of-Work Readiness Assessment

December 30, 2019
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| Categories: Accelerated Productivity, Change Leadership, Continuous Learning, Point of Work Assessment, Readiness Assessment

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability. Traditional Training Needs Assessments typically only cover one - People/Capability - in search of training solutions. That's great...but not enough! (more…)

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