Driving Performance with Extended Blend

Permit me to open this post by dispelling the myth that we, as training professionals, hold as fact and have convinced our stakeholders over the years – training drives performance. Yes, it truly is a myth. And after thirty-some odd years in the corporate training business, I’m as guilty as any for perpetuating this myth, and, I might add, with boundless enthusiasm. In all honesty, training offered as a performance solution can only drive potential.  And we have readily available proof of this reality through solid evaluation practices at levels…

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EPS Readiness: Are you there yet?

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit...and more questions than answers. (more…)

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Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Governance: Who Should Come to the Party?

I fell into a discussion on the Chief Learning Officer network early this morning that asked, “What is the most effective governance model?” The second part of the question was, “How do you ensure the governance meets your performance objectives?” Having been up to my hocks in forming and storming through the birthing pains of several governance efforts, I had to shake off the tremors before I could offer a suggestion. It was actually the second part of the question that pulled my trigger. Granted, I did not [do not]…

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Selling Change to Training – Please! Hurry!

This post comes from a recent experience involving the cycles of selling Change [as in new technology] to a Change Agent [known as the Training Department]. The outcome of this effort ultimately facilitated successful deployment; however, the circuitous route taken to reach that destination involved selling Change to a different client – the operational side of the business. I suspect this phenomenon had a lot to do with the solution [electronic performance support system – EPSS] not normally recognized as a “training tool” and technically, I agree that it is…

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In Pursuit of Successful Innovation & Change

This September 27-29, I have the privilege of speaking at the Talent Management Summit in Las Vegas on the topic of Change Leadership. This term, "Change Leadership" (CL), may be new to some, while for others, is interchangeable with the more familiar term "Change Management" (CM). To clarify, CM is not interchangeable with CL. CM is, in fact, actually included within the tenets of CL. With another spin offered to explain, CM equips people to DO, whereas CL prepares PEOPLE to do. (more…)

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IQPC Interview on Change Leadership – Talent Management Summit Preview

This coming September, IQPC holds their next Talent Management Summit in Las Vegas, and I am honored to be a guest speaker on the topic "Change Leadership: When Change Management is Not Enough". Late last week, Katherine Mehr of IPQC, interviewed me for a podcast related to this breakout session that will post later in July. Of all the postings on my blog, the Change Leadership posting has proven to be one of the more frequently visited, so I thought posting the interview dialogue may also be of interest. Following…

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Alignment: Key Component in the Validation Phase of Change Leadership

I recently purchased a new set of tires for my vehicle. The purchase price included some incremental charges for mounting, balancing, valve stems – all the components and automatic installation extras one would expect. I mean really – what good is a new set of tires if not mounted to the rims? Who would drive away without all four tires in perfect balance? Almost as automatic was a four-wheel alignment – a process having less to do with the primary function of a new set of tires and more to…

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Change Leadership: When Change Management Is Not Enough

Ask any IT professional if they have a repeatable process for Change Management (CM) and you can expect an unequivocal “Yes we do!” as the response, and likely suffer a sideways glance wondering what motivated such a ridiculous question. Actually, they have no other choice when we consider the nature of Change in the scope of their IT world. Systems constantly change to meet new business demands, and/or software applications need frequent additions or modifications. Rigorous testing procedures, validation, and documentation are required. Timelines and project management accountabilities assigned, synchronized,…

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