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Category: Discovery & Consulting

POINT-of-WORK:  Swim to the Current

July 16, 2018
| 2 Comments
| Categories: Continuous Learning, Discovery & Consulting, DPS, Point of Work Assessment

It was 9:45AM, and I was delighted to find Bill’s Shoe Repair still residing in downtown Lawrenceburg IN., an Ohio river town in extreme southeastern Indiana. After dropping off one of my favorite slip-on loafers for repair I decided to walk down a couple of blocks and climb the stairs to the top of the levee that holds back the river. As I sat on a bench alone on the top of the levee river walk, I’d just missed a barge plow through the current and turn the corner heading…

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POINT-of-WORK – Step Away from the Hammer!

July 4, 2018
| 3 Comments
| Categories: 70:20:10, Continuous Learning, Discovery & Consulting, DRIVER, Five Moments of Need, learning & performance ecosystem, point of work, PoWA

Have any of you responded to a training request by nailing down an awesome blended solution only to experience post-training performance outcomes being less than desired? I must confess to having been party to this kind well-intended request…and more than once. But hey…the training product was awesome! Not to spoil a good mood…but I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. That's a dangerous paradigm. (more…)

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POINT-of-WORK: Don’t Fear the Beast – Tame It!

June 20, 2018
| 1 Comment
| Categories: Continuous Learning, Discovery & Consulting, Learning Performance Ecosystem, Performance readiness assessment, Sustained Capability

Point-of-Work represents ground zero in a Learning Performance Ecosystem and serves as an essential source for content creation to support continuous learning across the entire Learning Performance Continuum from Point-of-Entry to Point-of-Work. Are you addressing the entire continuum of just the Point-of-Entry? If you are not addressing the entire ecosystem you are enabling impact to run free and with Point-of-Entry training as the sole solution. Impact is indeed free to roam…and eat your lunch through errors, mistakes, liabilities, and other kinds of loss at Point-of-Work.  Don’t fear the beast…tame it…

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018
| No Comments
| Categories: Discovery & Consulting, Five Moments of Need, Performance Assessments, Performance Support

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). (more…)

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Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

February 24, 2018
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| Categories: Discovery & Consulting, DPS, EPSS, Performance Support, Sustained Capability, Technology, xAPI

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question - “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate? Methinks there is a priority we are missing here if our IT focus is exclusively “System/App/API-oriented”. (more…)

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Anatomy of Digital Performance Support (DPS) Integration

January 23, 2018
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| Categories: Data Analytics, Discovery & Consulting, DPS, LES, Performance Assessments, Performance Support, Performer Support, Technology, Tin Can, xAPI

Digital Performance Support (DPS) represents an evolution of what we’ve known as Electronic Performance Support (EPS) and the technology that provides it, Electronic Performance Support Systems (EPSS). So…what has evolved about EPS making it worthy of calling it something else? Is DPS just lipstick on EPS? Definitely not! Here’s a link to a recent blog post by Mike Graham, CEO of Epilogue Systems that describes DPS in a little more detail. Cloud-based DPS opens a whole set of doors for driving sustained workforce capability at the Point of Work. (more…)

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Is Your Curation Tied to Intentional Design?

January 7, 2018
| 2 Comments
| Categories: Continuous Learning, Discovery & Consulting, DPS, EPSS, Five Moments of Need, LES, Performance Assessments, Performance Support, Rants & Ramblings, Sustained Capability, Technology

I’ve written about Intentional Design previously and not surprisingly it targets both learning AND performance.  Maybe the better title for this post would’ve been Are You Curating for Learning or Performance? I chose intentional design in this title because it’s not an either/or effort…we should be curating for both…but methinks if traditional L&D is the curator-in-charge the focus is not going to include Performance…not Point of Work focused…nor Moment of Need responsive. That’s why I offer this thought…Are our curation efforts as intentional as our design? (more…)

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It’s Time to Go Ninja!

January 3, 2018
| 3 Comments
| Categories: Continuous Learning, Data Analytics, Discovery & Consulting, EPSS, Five Moments of Need, Learning Ecosystems, Performance Assessments, Performance Support, xAPI

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh, but yes it can…and it has. You’re reading his words right now. January 26th was when I was jettisoned through the window of opportunity yet again. The frequency of being jettisoned could cause one to pause and reflect, asking “Why me?” and question “What did I do? …or not do?”  The first time around, I…

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Find, Build or Purchase Performance Consulting Skills Sooner Than Later

November 28, 2017
| No Comments
| Categories: 70:20:10, Discovery & Consulting, Five Moments of Need, Performance Assessments, Sustained Capability

If the L&D organization could be seen as an archer their quiver would be filled with an assortment of learning solution arrows; some micro-learning, some adaptive, some virtual, some classroom ILT. The target toward which those arrows are fired represents the workforce. The ten-ring…the bulls-eye…on many of the targets may often represent the Point-of-Work. The tool used to ensure accuracy of those solution arrows is not the compound bow as you might think…it’s the performance consultant…who accomplished discovery to identify and prioritize the target(s) with precision of a Learning AND…

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Point-of-Work & ADDIE? Say It Ain’t So…

October 30, 2017
| 13 Comments
| Categories: 70:20:10, AGILE, Data Analytics, Discovery & Consulting, Performance Assessments, Performance Support, Rants & Ramblings, Sustained Capability

My recent post  “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about that…every fan has a favorite make of car and nothing shall come between them and their brand…except maybe a case of Budweiser! And so it seems is also true with training design models. And rumor…

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