Admiring the Problems of Our Own Success

I just stepped out of another awesome dialogue that has triggered another post. A two-part question was asked about “How to influence our training peers to step away from antiquated practices” ...AND... “How to demonstrate to senior leadership that there is a better way to drive performance”. I think both parts of that question are essential and foundational to getting us out of the current practices that are so dangerously embedded. I say “dangerous” because both training budgets and jobs are at risk if we cling to status quo. Until…

Read More

ADDIE Abandoned for Performance Consulting Skills

For the last few days I have been contributing to a thread on the eLearning Guild’s network group on LinkedIn. The topic that has been hotly debated, trashed, twisted, modified, and/or exalted is none other than ADDIE. I was okay participating in that lively dialogue until I stumbled upon another post by an ISD asking a question about a “loan processing training issue”. The issue it seems, is a large number of loan requestors are bailing out of the transaction before the loan process is complete. Company leadership wants loan…

Read More

Work Context Is Ground Zero for Expanded Role of Training

Recent posts I have made referenced a concept I support “learning ecosystems”, and why I’m convinced training organizations have a call-to-action to expand their role. To make that case, I put forth a few questions to consider - "How many sales deals do sales reps close in the classroom? How many process decisions preventing creation of material waste do managers make while taking an on-line training course? How many impactful customer complaints are resolved in training role-plays or simulations?" If your answers range from “none” to “nada”, then another question…

Read More

Discovery Methodology for a Learning Continuum

The purpose of this document is to provide a guide for accomplishing discovery that defines attributes of a learning environment, in particular, the work context – when and where learning moments of need are manifest. It is essential that these attributes are identified in early planning stages in any project where learning assets are created to ensure design decisions are not negatively impacted by variables within the learner’s work environment. This approach includes three key learning environmental influencers – Space, Media & Systems – each having a cluster of discrete…

Read More

Learning Discovery – The Art of Defining Work Context

Work context? Why not the art of defining knowledge and skill requirements? After all, we are talking about learning here, and training is obviously a part of that, right? Certainly, it is…and that is exactly the point of this writing – training is indeed a part of learning – and in some cases, only a very small part. Josh Bersin of Bersin & Associates referenced in July 2009 on the “The Future of the Business of Learning” webinar that training organizations spend upwards of 80% of their time and resources…

Read More