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Category: Discovery & Consulting

Convergence and the Impact on Our Training Paradigm

May 27, 2014
| 3 Comments
| Categories: AGILE, Discovery & Consulting, EPSS, Learning @ the Point of Work, Performer Support, Sustained Capability

When we are chasing sustainable business system implementation there are a number of activities organizations pursue. The traditional stand-by includes training for end-users…and I own several of those t-shirts…most reminders of a failure. Not a failure of rendering a quality training product from the teams I led, but a failure that manifests post-deployment – adoption – optimization – sustained capability – take your pick of those three in any combination. (more…)

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EPS Readiness: Are you there yet?

April 17, 2014
| 2 Comments
| Categories: AGILE, Change Leadership, Discovery & Consulting, EPSS, Learning Ecosystems, Learning Readiness Assessment, PDR Learning Continuum, Performer Support, Social Learning, Sustained Capability

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit...and more questions than answers. (more…)

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Finding the Learning & Performance Black Box

April 7, 2014
| 1 Comment
| Categories: Discovery & Consulting, Learning Readiness Assessment

Recently, I’ve been posting about pursuing Embedded Performer Support [EPS] strategy and the importance of being at a state of readiness as opposed to just being ready to start the integration journey. Question: If flawed performance was a jet airliner with a broken engine how far would it fly? Answer: All the way to the scene of the crash. And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions...after they find the black box. (more…)

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Time-to-Business Impact & the Role EPS Plays

March 5, 2014
| 2 Comments
| Categories: AGILE, Discovery & Consulting, EPSS, Learning Ecosystems, Learning Readiness Assessment, Performer Support, Sustained Capability

Do you ever get the feeling that the Training side of our organizations is delivering a message nobody on the Operations side of the business is hearing? What comes to mind is an old Gary Larson cartoon where a pet owner is speaking to his pet dog and saying, “Blah blah blah, blah-ba-ba-blah sit, blah blah treat blah blah bah…etc.” The dog was only hearing what really mattered to him. Could it be our Training message is more HR-speak than business-impact-relevant? (more…)

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What Blocks Performance Support from Becoming a Strategic Initiative?

October 9, 2012
| 12 Comments
| Categories: Discovery & Consulting, EPSS, Learning @ the Point of Work, Learning Ecosystems, Performer Support, Sustained Capability

This title implies that performance support is not strategic. The question I am convinced we need to address is this, “Why not?” Perhaps a better title would be, “Whadaya Need, a Knock on the Head?” Maybe I’m all raked up in a pile over this because I’ve witnessed performance support make a tangible difference in previous lives. Back to the question, “Why not?”  Here’s something radical…methinks it’s the stink rubbed off from Training. (more…)

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Mapping the Work Context for Performance Support

August 19, 2012
| 9 Comments
| Categories: Discovery & Consulting, EPSS, Learning Ecosystems, Performer Support, Rants & Ramblings

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best. (more…)

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Admiring the Problems of Our Own Success

July 9, 2012
| 2 Comments
| Categories: Discovery & Consulting, Learning @ the Point of Work, Performer Support, Sustained Capability

I just stepped out of another awesome dialogue that has triggered another post. A two-part question was asked about “How to influence our training peers to step away from antiquated practices” ...AND... “How to demonstrate to senior leadership that there is a better way to drive performance”. I think both parts of that question are essential and foundational to getting us out of the current practices that are so dangerously embedded. I say “dangerous” because both training budgets and jobs are at risk if we cling to status quo. Until…

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Work Context Is Ground Zero for Expanded Role of Training

November 4, 2010
| 4 Comments
| Categories: Continuous Learning, Discovery & Consulting, Learning Ecosystems

Recent posts I have made referenced a concept I support “learning ecosystems”, and why I’m convinced training organizations have a call-to-action to expand their role. To make that case, I put forth a few questions to consider - "How many sales deals do sales reps close in the classroom? How many process decisions preventing creation of material waste do managers make while taking an on-line training course? How many impactful customer complaints are resolved in training role-plays or simulations?" If your answers range from “none” to “nada”, then another question…

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