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Rant: Is My Boomer Showing?

<Rant Alert> Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement...a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes. (more…)

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Call It Anything But Performance Support

It’s known among my closest friends that I will do stupid tricks for a platter of onion rings. It’s that passion that blinded me to something that ordinarily would have scared me off when a fresh order of calamari was placed on the table in front of me. It was a group dinner kind of thing and somebody ordered appetizers without my knowledge. I popped what appeared to be an onion ring in my mouth and thought to myself, “Hmmm, that’s a bit chewy.” (more…)

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Experience API [xAPI] & Why You Should Give a Rip

They say that even a blind squirrel will find a nut eventually, and I am living proof of that concept. So there I was at DevLearn 2014 locked in to speak at a couple of breakout sessions and facilitate a tabletop discussion at the crack of dawn on day one. I’m there on a Performance Support mission of “seek and learn” and purely by accident I stumbled over a pre-conference session Tuesday afternoon called the xAPI Hyperdrive. Yup…maybe not totally aligned with the squirrel metaphor, but I found a nut…

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Stop, Drop & Roll – The Moment of Apply

At a Change Leadership workshop I held a couple years ago I demonstrated a concept around the concept of Stimulus/Response to make the point that there is more going on behind the curtain in one’s brain than you might first expect when attempting to change behavior. In this post, I will attempt to align the obvious aspects of “flight or fight” as an overlay to the value of positioning performance support over training. Imagine me going there… (more…)

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ECOSYSTEM: Is the Concept Jive, Jargon or Justified?

One of the more recent buzzwords surfacing in our L&D lexicon is “Ecosystem”, and I see it as having more significance to a sustainable learning and performance strategy than acceptance. Several pundits like Rosenburg, Mosher and Gottfredson, among others are using “ecosystem” routinely in conversations and presentations. The question that jumps into my brain is “Why seek what you already have?” I say this primarily because every organization already has a Learning & Performance Ecosystem. The question that manifests from “Why seek…” is “It’s not really a question of having…

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The Disruption Driving the Disruption of Adopting an EPS Discipline

Choosing to use “disruption” twice in the same statement, especially regarding the discipline of embedded performance Support [EPS] is not just a tactic to form a snappy title. The reason is bigger than that. Does adopting EPS as a discipline really have to be disruptive? Any good consultant would answer a question like that with two simple words, “It depends!” Why? Because there is more than one disruption going on when choosing to pursue the EPS discipline. (more…)

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From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective - system implementation and adoption. (more…)

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Convergence and the Impact on Our Training Paradigm

When we are chasing sustainable business system implementation there are a number of activities organizations pursue. The traditional stand-by includes training for end-users…and I own several of those t-shirts…most reminders of a failure. Not a failure of rendering a quality training product from the teams I led, but a failure that manifests post-deployment – adoption – optimization – sustained capability – take your pick of those three in any combination. (more…)

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Intentional Design Vs ADDIE

This title sounds like an impending trashing of the traditions of ADDIE, but I believe it simply places entrenched methodology in a more current and responsive context. While it seems that many are trashing old school ADDIE, I would argue that ADDIE is alive and well; in fact, is at the core of any effort to design and deliver a training solution. Agile design is catching a great deal of attention at all the conferences I've spoken at in 2013 but when you get right down to it, what we…

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Step Change Overdue on Our Training Paradigm

At the recent Masie Learning 2013 conference in Orlando, I was sitting at the bar two nights in a row nursing the business end of a decent cabernet. On the second night I found myself sitting next to the same guy, Murray Christensen. Earlier that morning at the General Session, Conrad Gottfredson made a point of introducing us with the instructions to both of us “Get to know this guy!” So I did. After a prompting like that I’m thinking this guy could quite possibly be another Performer Support fanatic.…

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