ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

The eLearning Guild is running a live webinar on "Extending the Blend with Performance Support" this afternoon at 1PM EDT. From what they are telling me, we could be close to maxing out 1,000 seats. Thank you in advance to all who are willing to invest an hour on this important topic. In anticipation of more questions than we will have time to address, I am creating this blog as a post-event Q&A opportunity. Recognizing I do have a day job, I will make every attempt to provide timely answers…

Read More

EPS Readiness: Are you there yet?

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit...and more questions than answers. (more…)

Read More

Assembling the Performance Support Strategy Puzzle

It’s hard to find any one thing in my career in corporate learning more satisfying than the recent buzz surrounding Performance Support (PS). In some ways, I can extract a sense of validation out of the rise in importance of something that has been around for years. I say validated because I’ve been an advocate of PS since being bulldozed by hiring into a company well into their third wave of a SAP implementation. Those were the days that stoked the fire in my belly to defend myself with a…

Read More

Training’s Futile Search for Evidence of Impact

It seems like we are always looking for something to improve training outcomes, a noble and well-intended search. In the many years I have been in this profession I confess to being part of that search. I must also confess to seeing shifts in tactics to e-learning and new whiz-bang technology that speed the process of training – and at the same time, perpetuate the search. So we search. And we search some more, and we always seem to look under the same rock – improving the transfer of knowledge.…

Read More

Evolving Training Into the Perfect Hole

A colleague recently asked me to respond to a question that has been a source of constant challenge [for me at least] in my last three corporate training gigs that span about 15 years or so. I cannot imagine my experiences are that dissimilar to many of us who work in the business of Training. Here was his question, “What’s the biggest hurdle to getting stakeholders (employees, employers, clients etc.) involved and engaged with workplace training – and how do you overcome it?” Personally, I believe this question distracts us…

Read More

Instructional Design or Architected Learning?

I have little doubt this title may foster a defensive posture by some readers even before consumption of the first paragraph is complete. On the other hand, it may prompt the question, “What’s the difference?” My hope is that no reader feels the need to defend long-held traditions of instruction design (ISD). The objective of writing this short piece is to position that the art of ISD is a subset of an architected learning solution…and…the architecture of a learning solution, shaped by the work environment it supports, becomes a key…

Read More

Learning @ the Point of Work

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? My vote goes to – the workforce. Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business. Obviously, there are other external factors like the state of the economy, cost and availability of money, and other environmental drivers and restrainers, but even including them, the pressures and demands on the…

Read More

At the Edge: Chasing Learning Micro-Systems

A colleague who owns a successful training company recently contacted me with a question that triggered the writing of this post. She described their very solid approach to training [on-line systems focus] and shared some doubts that they are able to reach the “edges of the ecosystem” with their efforts. The question she asked was, “How do you propose to get to the edge?” (more…)

Read More

Close to the Edge: The Radicalization of Training

As I reflect on this title, I can imagine some rather extreme images springing forth in the minds of long-time training purists. I say this with confidence because the topic of facilitating learning at the edges of the ecosystem has freaked out both platform trainers and instructional design professionals before. Yeah, and yours truly was that source of disruption. Several actually questioned if the time had come to update their resumes. In my no-longer-humble-opinion, if training does not step up…make that…step out...to the edges of the learning ecosystem, training budgets…

Read More

EPSS: When Change Overruns Competency

They hired me as Director Sales Training, and I had not a shred of medical device or the associated manufacturing, or fulfillment, or servicing background. It had to be either my performance consulting background, or my dashing good looks and/or charming personality that influenced the hiring decision. Right. Let’s go with consulting. This diagnostic medical device manufacturer wanted to improve sales performance, and they had the foresight to see that training played a critical role in this effort. They already provided training for sales reps, and plenty of it, but…

Read More