Take This LMS and Shove It

If we consider the title of this piece as a title to a Country and Western song, I wonder what lyrics might fit best. Quite possibly many Learning Management System (LMS) owners could easily sing a whining lament on betrayal, heartache, left standing at the altar, or living hard times at the hands of their technology investment. Regardless of the lyrics we choose to sing, the LMS plays a starring role in a love-hate relationship with technology worthy of song, ten-gallon hats, boots, and a little slide guitar. Similar to…

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Work & Learning Convergence: On a Collision Course

Competency. Urgency to perform flawlessly. Business risk. Sustainability. Pick whichever one of these strikes your fancy, but they all speak to what we hope effective training will deliver – avoid – and/or create in our workforce – meaningful and legitimate outcomes all. Unfortunately, we cannot realize these outcomes from the classroom or because of on-line training; rather, they manifest downstream from our training efforts - in the work context. Are we spending our time, resources, and energy in the right place? I am not convinced we are, and as a…

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Work Context: The New Classroom

After 22 years in the telecom industry, all but four of them with AT&T and Sprint, I had a very humbling experience. Fifteen of those years were spent living out of a suitcase as a roving sales trainer and then as a manager. My “humbling” may more accurately be described as an epiphany. It was shocking to me because I had convinced myself – after more frequent flyer miles and Marriott points than a human could use – that I had the sales training gig figured out. And I did.…

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Learning Agility: Re-Invention with Performer Support

Last November I had the privilege of participating in a panel of experts at the Learning 2008 Conference sponsored by Elliott Masie in Orlando. The focus of the panel, moderated by Dr. Conrad Gottfredson and Bob Mosher, zeroed in on best practices intended to improve accessibility of learning to learners in their moments of learning need. I sat with three other CLO-type learning leaders from Bank of America, Disney, and Sprint. After sitting on a similar panel the previous year, I noticed immediately that the role played by just-in-time learning…

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