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Archive for the ‘Technology’ Category

Attention Span of a Gnat?

February 21, 2017 2 comments

This and other derogatory descriptions of the Millennial generation have filled many of the posts in my networking groups. Often the source offering the descriptions belongs to the Boomer crowd. It’s so easy to stand in the comfort of your own state of being and point to another and clearly define THEIR problems and shortcomings. I think most of it is crap. Seriously, look around; look around at the environment and the velocity of work demands we ALL face. Maybe having the concentration agility of a gnat is not such a bad thing. Read more…

Did Cavemen Use Micro-Learning?

January 4, 2017 Leave a comment

Guess what? They did…and in the absence of technology. The whole thing went down on a Thursday morning when an informal micro-learning moment went social and was delivered synchronously at the Point-of-Work…and…at a critical Moment of Need. Whaaat? They were freaking cavemen for crying out loud. Who woulda thunk it? Read more…

Are You Just Paying Lip Service to 70:20:10?

November 2, 2016 9 comments

<Rant  Alert> yeah…another one…

Now why would anyone ask an accusatory question like that? Likely, no one would, but hey…check out this point of view. It might be a worthy question to ask given the failures of our current Training Paradigm to actually sustain workforce performance.  I mean seriously; based upon how we clutch our current Training Paradigm to our chests like a flotation device in a water landing you’d think workforce performance depends entirely upon our ability to capability. Sorry guys…the only thing we “train-in” is potential. Performance only happens at the Point-of-Work. Read more…

The Consistency of Disruptive Innovation

November 1, 2016 2 comments

One of my favorite movies of all time is “Little Big Man” starring a very young Dustin Hoffman who was abducted as a toddler by Indians…yes, I know, Native Americans. He grew up through childhood to become a young adult brave, and had an adopted grandfather who was also the tribal medicine man. Whenever he was confronted with a challenge growing up the old man would always say…sweeping his arm wide, “Endeavor to persevere!”. When confronted with people who seemed bent on destroying him, the advice given by the old man was, “Tie ‘em up…shoot ‘em full of arrows…and drag ‘em all around!”…once again with the sweeping arm motion. For some reason, those words of wisdom have always stuck with me…sometimes to my detriment. Read more…

Call Center Productivity Issues?  It’s About the Hands!

October 30, 2016 2 comments

Over the last ten years or so I find my most meaningful work efforts seem to fall right smack in the middle of the chaotic environment of call centers. There seems to be no fighting the trend, and after drinking the Performance Paradigm Kool-Aid, I’ve come to the conclusion I’m right where I need to be. What follows is one story that has me totally convinced that the Point-of-Work…a.k.a….the Point-of-“The Call” is ground zero for a number of reasons. Read more…

Fixing Performance Should Trump Training as a Priority

August 29, 2016 Leave a comment

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND…the asset may well wind up in Training…just not as a priority. Read more…

How Point-of-Work Shapes Effective Change

August 2, 2016 2 comments

Many of you who are regular readers of my blog know how fanatical I am about performance support. After over twelve years of chasing the PS rabbit I have a confession to make…I’m done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization’s ecosystem, and at times, never to be recognized as a viable option because…the PS solution is located in a blind spot; a blind spot known as a Training Paradigm. I’ve decided the chase is too narrow, and it’s really not about the PS rabbit, it’s about shaping Change around a Performance Paradigm…maybe performance support is needed…maybe not. It usually is in some manner, but jumping on PS is the wrong place to start. Read more…

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