LMS Terrors – Reporting & Taxonomy…or lack thereof…

I wish I had a nickel for every time I read a post on one of my networking groups where someone asks what features they should be sure to get on their LMS. Having been down that path multiple times, I can say the chances of finding one with the “best features” are really good, because most LMSs I’ve seen have all of them. My point being this – the LMS is the commodity – the world does not revolve around the LMS – the application in which the LMS…

Read More

Speedboat Learning

I discovered a new blog this morning with an inaugural post “Rage Against the eLearning Machine – How technology can make fools of us all.” The post was shared by Richard Maranta in the LinkedIn group E-Learning Advocates, and I think the posting was well written and spot on. It is worth reading if you do not mind taking a detour link. I will not regurgitate what Rick wrote, but I found myself moved to say “Yes, and…!” (more…)

Read More

Close to the Edge: The Radicalization of Training

As I reflect on this title, I can imagine some rather extreme images springing forth in the minds of long-time training purists. I say this with confidence because the topic of facilitating learning at the edges of the ecosystem has freaked out both platform trainers and instructional design professionals before. Yeah, and yours truly was that source of disruption. Several actually questioned if the time had come to update their resumes. In my no-longer-humble-opinion, if training does not step up…make that…step out...to the edges of the learning ecosystem, training budgets…

Read More

Do We Train, or Do We Guide?

This is a question…make that “a decision point”…soon to be addressed by any organization contemplating deployment and implementation of on-line system technology into their workforce. Make note that I called out “deployment and implementation” separately. Just for clarification, deployment gets you to GoLive, that momentous gala event with the ribbon cutting ceremony, the clowns, the balloons, and the three-bite shrimp. The “Train or Guide” decision has little to do with that celebration and everything to do with implementation, or another word that is equally daunting to the training organization – routinization.…

Read More

Selling Change to Training – Please! Hurry!

This post comes from a recent experience involving the cycles of selling Change [as in new technology] to a Change Agent [known as the Training Department]. The outcome of this effort ultimately facilitated successful deployment; however, the circuitous route taken to reach that destination involved selling Change to a different client – the operational side of the business. I suspect this phenomenon had a lot to do with the solution [electronic performance support system – EPSS] not normally recognized as a “training tool” and technically, I agree that it is…

Read More

EPSS: When Change Overruns Competency

They hired me as Director Sales Training, and I had not a shred of medical device or the associated manufacturing, or fulfillment, or servicing background. It had to be either my performance consulting background, or my dashing good looks and/or charming personality that influenced the hiring decision. Right. Let’s go with consulting. This diagnostic medical device manufacturer wanted to improve sales performance, and they had the foresight to see that training played a critical role in this effort. They already provided training for sales reps, and plenty of it, but…

Read More

LMS Envy: The Love-Hate Relationship with Technology

In a recent dialog on the CLO-Network, we discussed why so many LMS owners were not happy with their systems - that there seemed to be a "disconnect" between what they envisioned they would own after GoLive and what they actually wound up owning. Why is there such a love-hate relationship with LMS (and other) technology? Why does it seem that someone else always has the better system? Truth is, "better" is a relative term. (more…)

Read More