DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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POINT-of-WORK: Where to Look for Performance Support ROI

One of the most difficult things we ever attempt to do is change the mind(s) of those who control the purse strings to loosen them in support of an unfamiliar innovation that’s going to cost money. Complicate that mind-shift with adding a radical new paradigm into the mix and your chances of success just got that much more difficult. That is the exact scenario we face when attempting to introduce brand new Performance Support Technology where it not only doesn’t exist, but the concept is at odds with an embedded…

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POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

This morning I sat on our deck enjoying my coffee while casually surveying our little ecosystem when I noticed the mammoth sunflowers bowing toward the ground. These gorgeous plants grow to twelve feet in height and as they become more and more productive they generate flowers as big as dinner plates. As they grow, the blossoms get heavy and if left unsupported, productivity bogs down. It seems my attempts to accelerate growth and seed production for a radical flock of goldfinches by fertilizing with Miracle-Gro was doing more harm than…

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POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

As is often the case, another article, and in this case, the image attached tripped the trigger on my muse to pound out another blog post. The HBR article, “Survey: 68% of CEOs Admit They Weren’t Fully Prepared for the Job” made several references about the difficulty CEOs have in shifting the culture in their organizations. What wasn’t articulated made me wonder, “Culture related to What?” How do you decide on a culture? How do you demonstrate it? How do you attain it? Is attaining a culture the end-game, or…

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