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POINT-OF-WORK:  An Agile Solutioning Methodology – DRIVER  


Point-of-Work (PoW) is where measurable business outcomes are generated...or they are lost…or if not lost...compromised. I am an advocate that, at the core, Workforce Transformation has a direct line to optimization of sustained productivity and profitability, and these outcomes require measurable performance outcomes manifesting at Point-of-Work That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our endgame, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…adopt a new performance DRIVER…and…

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POINT-of-WORK – Step Away from the Hammer!

Have any of you responded to a training request by nailing down an awesome blended solution only to experience post-training performance outcomes being less than desired? I must confess to having been party to this kind well-intended request…and more than once. But hey…the training product was awesome! Not to spoil a good mood…but I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. That's a dangerous paradigm. (more…)

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Deployment Vs. Implementation – Is There a Difference?

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

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PERFORMANCE SUPPORT:  Start with a Point-of-Work Assessment – PWA

Learning Performance Ecosystem

This post is a bit different in some ways. The topic is still Performance Support at the core, but I’m responding to the many comments and questions I receive about how to adopt a Learning Performance Paradigm. The Point-of-Work Assessment (PWA) is a methodology designed to move beyond traditional Training Needs Assessment and evolve downstream to the Point-of-Work where bona fide business value generation is on the line. Before jumping in the paradigm boat and rowing downstream there is a strategic re-think to accomplish first…followed by some tactical skill brush ups.…

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So…You Want to Become a Learning Performance Ninja – Good Choice!

  This is a true story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA)methodology embedded in a Learning Performance Solutions Discipline called DRIVER...and of course, becoming a die-hard learning performance ninja. It was a Monday morning. Early. I’d already sucked down three cups of coffee…not counting the venti bold with a shot on the way to work. I could no longer hear the ringing in my ears due to the buzz in my brain now masking all other real…

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Data Analytics Vs. Tsunami

Yikes! Now that’s a visual. Maybe avalanche would be appropriate too. Enabling access to metrics and measures into the hands of those not able to answer the question “What does sustained workforce capability look like?” may very well unleash something we cannot outrun. Addressing data analytics with an eye for extracting actionable information is critical or those tasked to make informed decisions can easily and quickly drown in data or become buried in short order. Are we chasing after data as much as we are chasing Evidence of Sustained Capability…

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