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Category: Five Moments of Need

DRIVER – Avoiding the Paralysis of Fear & Loathing of CHANGE

April 9, 2018
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| Categories: 70:20:10, Digital Performance Guidance, Five Moments of Need, Learning Performance Assessment
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This post is somewhere between a rant and a ramble…just a courtesy heads-up… In the last several weeks I’ve launched posts on an L&D CHANGE Discipline called DRIVER. The response has pleasantly been positive as indicated in comments, “likes” and shares. What blogger would not like that kind of response to suggesting CHANGE? Funny thing though, if there is only one response that is not positive or stoked fear or concern in a reader, I look in the mirror and question “What did I miss?” (more…)

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018
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| Categories: Discovery & Consulting, Five Moments of Need, Performance Assessments, Performance Support

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). (more…)

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Is Your Curation Tied to Intentional Design?

January 7, 2018
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| Categories: Continuous Learning, Discovery & Consulting, DPS, EPSS, Five Moments of Need, LES, Performance Assessments, Performance Support, Rants & Ramblings, Sustained Capability, Technology

I’ve written about Intentional Design previously and not surprisingly it targets both learning AND performance.  Maybe the better title for this post would’ve been Are You Curating for Learning or Performance? I chose intentional design in this title because it’s not an either/or effort…we should be curating for both…but methinks if traditional L&D is the curator-in-charge the focus is not going to include Performance…not Point of Work focused…nor Moment of Need responsive. That’s why I offer this thought…Are our curation efforts as intentional as our design? (more…)

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It’s Time to Go Ninja!

January 3, 2018
| 4 Comments
| Categories: Continuous Learning, Data Analytics, Discovery & Consulting, EPSS, Five Moments of Need, Learning Ecosystems, Performance Assessments, Performance Support, xAPI

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh, but yes it can…and it has. You’re reading his words right now. January 26th was when I was jettisoned through the window of opportunity yet again. The frequency of being jettisoned could cause one to pause and reflect, asking “Why me?” and question “What did I do? …or not do?”  The first time around, I…

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Find, Build or Purchase Performance Consulting Skills Sooner Than Later

November 28, 2017
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| Categories: 70:20:10, Discovery & Consulting, Five Moments of Need, Performance Assessments, Sustained Capability

If the L&D organization could be seen as an archer their quiver would be filled with an assortment of learning solution arrows; some micro-learning, some adaptive, some virtual, some classroom ILT. The target toward which those arrows are fired represents the workforce. The ten-ring…the bulls-eye…on many of the targets may often represent the Point-of-Work. The tool used to ensure accuracy of those solution arrows is not the compound bow as you might think…it’s the performance consultant…who accomplished discovery to identify and prioritize the target(s) with precision of a Learning AND…

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Don’t Skimp On Discovery @ Point-of-Work

November 17, 2017
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| Categories: 70:20:10, EPSS, Five Moments of Need, Learning @ the Point of Work, PDNA, Performance Assessments, Performer Support, Sustained Capability

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be addressed via formal training and what can...and should...be addressed in the workflow…not to mention where to focus priority. Check it out! (more…)

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L&D: Chasing Right Outcomes With Wrong Outputs

November 2, 2017
| 6 Comments
| Categories: 70:20:10, Five Moments of Need, PDNA, Performance Assessments, Rants & Ramblings, Sustained Capability

One never knows how having a good conversation with a friend and respected colleague like Mark Britz can uncork a brilliant idea for a blog post that I had not planned to write. We were discussing the painfully slow adoption by L&D organizations of the illusive performance paradigm. We both blog and always search for the right words, and that’s when Mark dropped a statement that flung a craving on me to write this blog: “L&D is chasing the right outcomes with the wrong outputs!” (more…)

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