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Category: Intentional Design

Digital Adoption & Transformation @ Point-of-Work

January 18, 2023
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| Categories: 7-Right Things, Accelerated Productivity, Connected Worker, Digital Transformation, Intentional Design, Moment of Need, New Books, Performer Support, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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Who Owns POINT-of-WORK?

July 17, 2019
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| Categories: 7-Right Things, Accelerated Productivity, Intentional Design, Point of Work Assessment
Point-of-Work Dynamics

Possibly a more relevant question is “Who owns profitability?” Certainly, we could answer everyone in the organization owns profitability, and that’s true, though some functions more directly than others. The whole concept of Point-of-Work seems to imply a place where work is accomplished. In part, I agree, however Point-of-Work is more of a discipline than a destination. It is a focused mindset on building sustained workforce capability and accelerating productivity that produces measurable business outcomes and value. Is that responsibility owned by L&D or the operational side of the business?…

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7-Right Things for Intentional Design to Be Intentional Enough

June 26, 2019
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| Categories: Accelerated Productivity, Digital Performance Support, Five Moments of Need, Intentional Design, Point of Work Assessment

Whenever I speak at conferences and on webinars the phrase intentional design immediately triggers a comparison with instructional design…and rightly so, because it has everything to do with instructional design skills. The difference implies taking those ID skills and applying intentionality to the design process. More specifically, intentionality toward supporting knowledge workers at their moments of need and at their diverse Points-of-Work. The biggest reveal is that intentional design encompasses much more than simply content. Taking this larger scope into account, there is a direct impact on whether intentionally design…

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POINT-of-WORK ASSESSMENT:  Systems & Technology

May 10, 2019
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| Categories: Accelerated Productivity, Change Leadership, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance Support, Point of Work Assessment, Sustained Capability, Workforce Capability

In this snippet of the Point-of-Work Assessment methodology we focus on Systems (which may include multiple enterprise systems, software apps, and "human" systems) utilized to accomplish work…and…Technology utilized by Knowledge Workers as they accomplish task-level work activity that requires interfacing with any combination of their work systems (which may include mobile phones, tablets, desk-top computer, and other hand-held devices). Productivity Acceleration Technology and the implications to L&D represent the primary focus in this document (See Figure 1) and the importance of WHEN & HOW it is introduced to the Knowledge…

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POINT-of-WORK ASSESSMENT:  Content & Resources

May 9, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Performance Support, Point of Work Assessment, Sustained Capability

As we progress through the Point-of-Work Assessment, in previous snippets we’ve considered performance attribute clusters specific to Environment & Culture – People & Capability – Workflows & Processes. Hopefully, you’ve seen a degree of overlap and interdependencies among these three clusters. This snippet describes the importance of Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & Resources overlaps directly with Workflows & Processes although is more specific to efficient accessibility and effective application at…

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POINT-of-WORK ASSESSMENT:   Workflows & Processes

May 5, 2019
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| Categories: Accelerated Productivity, Discovery & Consulting, Five Moments of Need, Intentional Design, Learning Performance Ecosystem, Point of Work Assessment

This snippet from the Point-of-Work Assessment (PWA) Workshop is unique because the attributes associated with WORKFLOWS & PROCESSES follow two parallel tracks. The first track relates to understanding relevant task-centric, role-specific work attributes that either drive or restrain productivity and performance at multiple Points-of-Work from the Knowledge Worker’s experiences and perspectives. The second track relates to restraining impacts to productivity and performance that surface at Moments of Need and within workflows at Points-of-Work that call for five additional Performance Outcomes owned and implemented by L&D. These Outcomes are similar yet…

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Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

March 11, 2019
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| Categories: Accelerated Productivity, Discovery & Consulting, Intentional Design, Point of Work Assessment, Sustained Capability, Workforce Capability

March 11, 2019 - by Gary G. Wise Saturday evening a thought crossed my mind and I posed it as a question on LinkedIn. As of this Monday morning, over 2,700 views indicate that maybe I’m not alone with this same thought. Here is the post from Saturday – “What if we broke tradition and L&D became Learning & Performance...L&P... where the focus was zeroed in on performance results at Point-of-Work where real results matter?” Comments and dialogue threads are all positive and encouraging enough to convince me a strategic…

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INTENTIONAL DESIGN: It’s About Providing Support Under Fire

March 5, 2019
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| Categories: 70:20:10, Intentional Design, Point of Work Assessment, Sustained Capability, Technology, Workforce Capability

This choice of title may be an indication I’ve been reading too many Alex Berenson novels, but it rang true this morning, so it is what it is. Intentional Design has nothing to do with “black ops” or covert military or clandestine operations: but I must confess there may be elements best executed more “covertly” than “overtly” at least until adoption has proven its worth with evidence of sustained impact. Intentional Design is NOT a new design methodology. We have plenty good ones…like 5 Moments of Need, 70:20:10 and SAM…

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POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

February 8, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Point of Work Assessment, Sustained Capability, Workforce Capability

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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