POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

For the last ten years of conference presentations, I’ve walked away from each with positive reinforcement, buoyed by live comments and post-session evaluation scores. Receiving verbatim comments on evaluations like “Best session of this conference!” make a body feel good…especially after being plugged into a last day time slot. That kind of feedback tells me the message promoting pursuit of adopting of a Point-of-Work Discipline is the right one. However, I’ve now decided the message is shared with the wrong audience. Not “wrong” in the sense of tactical ability or…

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Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I would characterize our organization as one operating in a culture of ___________.” Have each put their answers on the paper…no cheating…no cross-conversation…no looking at your neighbor’s answer…fold the sheet in half and pass it to the “C” person on their left. Then have each person read aloud what’s…

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POINT-of-WORK ASSESSMENT: Analytics & Impact

In this final snippet of the Point-of-Work Assessment methodology we focus on assessing the attributes of Impact & Analytics. Traditionally, we (L&D) do an excellent job of evaluating at Level 1 and often at Level 2 to document successful learning interventions. In reality, those evaluations only represent POTENTIAL since none of our participants have delivered any tangible business value or impact at Levels 3 & 4 which only manifest at Point-of-Work. Often, Levels 3 & 4 are defined in general, non-specific terms and represent a challenge when the business is…

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A Solution to Admiring the Problems of Current State L&D?

In my current coaching “gig”, I’m blessed with plenty of time to troll networking sites to read a diversity of thoughts and ideas shared by other L&D professionals. This morning I ran back through a thread of comments I’ve been tangled up in from an earlier post on my favorite topic and current passion - Point-of-Work. As is often the case, a question morphed into my head triggered by the increasing conversations of others lamenting why L&D is so resistant to Change…Change specific to adopting an evolved paradigm that keys…

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POINT-of-WORK ASSESSMENT:  Systems & Technology

In this snippet of the Point-of-Work Assessment methodology we focus on Systems (which may include multiple enterprise systems, software apps, and "human" systems) utilized to accomplish work…and…Technology utilized by Knowledge Workers as they accomplish task-level work activity that requires interfacing with any combination of their work systems (which may include mobile phones, tablets, desk-top computer, and other hand-held devices). Productivity Acceleration Technology and the implications to L&D represent the primary focus in this document (See Figure 1) and the importance of WHEN & HOW it is introduced to the Knowledge…

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POINT-of-WORK ASSESSMENT:  Content & Resources

As we progress through the Point-of-Work Assessment, in previous snippets we’ve considered performance attribute clusters specific to Environment & Culture – People & Capability – Workflows & Processes. Hopefully, you’ve seen a degree of overlap and interdependencies among these three clusters. This snippet describes the importance of Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & Resources overlaps directly with Workflows & Processes although is more specific to efficient accessibility and effective application at…

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POINT-of-WORK ASSESSMENT:   Workflows & Processes

This snippet from the Point-of-Work Assessment (PWA) Workshop is unique because the attributes associated with WORKFLOWS & PROCESSES follow two parallel tracks. The first track relates to understanding relevant task-centric, role-specific work attributes that either drive or restrain productivity and performance at multiple Points-of-Work from the Knowledge Worker’s experiences and perspectives. The second track relates to restraining impacts to productivity and performance that surface at Moments of Need and within workflows at Points-of-Work that call for five additional Performance Outcomes owned and implemented by L&D. These Outcomes are similar yet…

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POINT-of-WORK ASSESSMENT:   People & Capability

This post is another snippet from the Point-of-Work Assessment (PWA) Workshop and focuses the Knowledge Worker and the human attributes that influence roles and capabilities at Point-of-Work. Typically, when we (L&D) consider the “People” variable in our training solutions, key focus is on the Learner and the necessary job-related knowledge transfer requirements. That’s not wrong; it’s just not enough…if sustained and measurable workforce performance at Point-of-Work is the end-game. In this narrow focus we miss multiple influencers that either drive or restrain productivity/performance. I think it safe to say that…

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POINT-OF-WORK ASSESSMENT: Environment & Culture

When we (L&D) receive a request for training the first inclination is to deliver in a responsive and effective manner. It’s what we do. It’s what is expected of us. It’s part of a learning culture. It’s also part of the perspective that perpetuates our existing paradigm that limits, if not prevents a deliverable of solution outcomes our stakeholders seek. There’s nothing wrong with building a learning culture…but at the expense of a performance culture? Learning opportunities for our workforce are essential for personal and career growth…but at the expense…

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POINT-OF-WORK: The Impact of Interdependencies & Ripple Effects

In my most recent Point-of-Work knowledge share with the Western Michigan ATD Chapter in Grand Rapids, Michigan, I confirmed successful implantation of a few seeds of new thinking and more than a few seeds of reflection that said, “Holy new paradigms, Batman!” I saw evidence of more questions than could be addressed in our short time together. One unasked question showed up on faces when I mentioned the significance of determining ‘interdependencies’ in a learning performance ecosystem when pursuing a Point-of-Work Assessment (PWA). “Why is that important?” was the unasked…

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