POINT-OF-WORK ASSESSMENT: Environment & Culture

When we (L&D) receive a request for training the first inclination is to deliver in a responsive and effective manner. It’s what we do. It’s what is expected of us. It’s part of a learning culture. It’s also part of the perspective that perpetuates our existing paradigm that limits, if not prevents a deliverable of solution outcomes our stakeholders seek. There’s nothing wrong with building a learning culture…but at the expense of a performance culture? Learning opportunities for our workforce are essential for personal and career growth…but at the expense…

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POINT-OF-WORK: The Impact of Interdependencies & Ripple Effects

In my most recent Point-of-Work knowledge share with the Western Michigan ATD Chapter in Grand Rapids, Michigan, I confirmed successful implantation of a few seeds of new thinking and more than a few seeds of reflection that said, “Holy new paradigms, Batman!” I saw evidence of more questions than could be addressed in our short time together. One unasked question showed up on faces when I mentioned the significance of determining ‘interdependencies’ in a learning performance ecosystem when pursuing a Point-of-Work Assessment (PWA). “Why is that important?” was the unasked…

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Finally…A Seat at the Table…Don’t Blow It!

This short post is a bit tongue-in-cheek, but there’s an important message…and an invitation. I’m seeing a lot of posts and articles promoting new learning technology and learning in the workflow. What a positive move that does my heart good to see this FINALLY happening. Will the results be what we expect? Significant risk can result if L&D is more “ready” to innovate than being at a state of “readiness” to innovate.  Don’t confuse the two.  (more…)

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Convergence of Learning with Work – Now What?

The convergence of learning with work or “workflow learning” is stimulating a lot of interest over the last few months. That’s a very promising sign for evolving L&D solutions, but at the same time, I’m seeing evidence of confusion around how to optimize this convergence. (more…)

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POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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Chasing Productivity or Accelerating Productivity?

We (L&D) spend a great deal of time and resources to transfer knowledge and boost workforce capability through training solutions. We scramble to innovate; to build more, better, faster solutions that can only be consumed at a standstill...off-task...out of the workflow...restraining the very thing we chase - Productivity. Accelerating Productivity implies forward motion and the context where this motion should occur is where Productivity is optimized - Point-of-Work. (more…)

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Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

“Disruption” is getting a lot of airplay of late…and rightly so, even if you only consider the disruption of transitioning enterprise systems (Digital Transformation) to the cloud. The implications to L&D are enormous when you consider the L&D team owns end-user readiness and tasked to ensure sustained capability at Point-of-Work. The question becomes one of “Do we (L&D) aggressively pursue proactive readiness, or…do we react to deployment training shortfalls after it shifts to implementation and the journey to full adoption while bottom-line business value is at a very real risk?”…

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POINT-of-WORK: Diversity of Disruption

Learning Performance Continuum

Whether or not to move an organization’s technology infrastructure to the cloud appears to be more of a question of “when” to begin the move; not a question of “if” it makes sense to make the move. Take Digital Transformation as an example, though spoken as a single phrase, is by no means a singular event; in fact, transitioning to the cloud is phase-worthy, hugely complex, and typically spread over a couple of years of diverse disruptions due the enormity of the move. While IT resources shoulder a great deal…

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Old Dog with New Tricks?

It’s always amazing to me where my posts come from, and this one is no exception. I’ll blame this one on @Brandon Carson in his recent LinkedIn feed contribution where he referenced tiring of the phrase “30-under-30”. Needless to say, comments flew from the ether positioning for and against, and the dialogue got me thinking about my own career…and my status of being an “old dog”. Methinks it’s not so much about the age as it is about the “tricks” that are brought to the table...and the underlying passion fire…

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Why Adopt Point-of-Work Assessment Methodology?

At conferences where I speak I always begin by asking, “How many of your organizations have a dynamic learning performance ecosystem in place today?” Rarely does a single hand go up. Some participants don’t know. Some are unsure. Some don’t want to embarrass themselves. And others simply think its BS jargon and suspect it’s a trick question. They would be correct…that it’s a trick question…not that it’s BS HR/L&D jargon. And then I share the following fact: (more…)

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