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Category: Moment of Need

Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

June 12, 2019
| 2 Comments
| Categories: Change Leadership, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Rants & Ramblings

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I would characterize our organization as one operating in a culture of ___________.” Have each put their answers on the paper…no cheating…no cross-conversation…no looking at your neighbor’s answer…fold the sheet in half and pass it to the “C” person on their left. Then have each person read aloud what’s…

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Learning Culture: A Product of Convergence?

June 6, 2019
| 4 Comments
| Categories: 70:20:10, Continuous Learning, Moment of Need, point of work, Rants & Ramblings, Workforce Capability

Are there "performance components" to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D, from senior leadership to road warrior trainers to entry-level ID/DEV team members. Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be a reflection of the organization within which the culture exists, whether only a germ, or a fully established and recognized culture. (more…)

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POINT-of-WORK ASSESSMENT:  Systems & Technology

May 10, 2019
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| Categories: Accelerated Productivity, Change Leadership, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance Support, Point of Work Assessment, Sustained Capability, Workforce Capability

In this snippet of the Point-of-Work Assessment methodology we focus on Systems (which may include multiple enterprise systems, software apps, and "human" systems) utilized to accomplish work…and…Technology utilized by Knowledge Workers as they accomplish task-level work activity that requires interfacing with any combination of their work systems (which may include mobile phones, tablets, desk-top computer, and other hand-held devices). Productivity Acceleration Technology and the implications to L&D represent the primary focus in this document (See Figure 1) and the importance of WHEN & HOW it is introduced to the Knowledge…

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POINT-of-WORK ASSESSMENT:  Content & Resources

May 9, 2019
| 1 Comment
| Categories: Accelerated Productivity, Continuous Learning, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Performance Support, Point of Work Assessment, Sustained Capability

As we progress through the Point-of-Work Assessment, in previous snippets we’ve considered performance attribute clusters specific to Environment & Culture – People & Capability – Workflows & Processes. Hopefully, you’ve seen a degree of overlap and interdependencies among these three clusters. This snippet describes the importance of Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & Resources overlaps directly with Workflows & Processes although is more specific to efficient accessibility and effective application at…

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Convergence of Learning with Work – Now What?

February 27, 2019
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| Categories: Accelerated Productivity, Digital Performance Support, Five Moments of Need, Learning Performance Assessment, Learning Performance Ecosystem, Moment of Need, point of work, Workforce Capability

The convergence of learning with work or “workflow learning” is stimulating a lot of interest over the last few months. That’s a very promising sign for evolving L&D solutions, but at the same time, I’m seeing evidence of confusion around how to optimize this convergence. (more…)

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POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

February 8, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Point of Work Assessment, Sustained Capability, Workforce Capability

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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Chasing Productivity or Accelerating Productivity?

February 7, 2019
| 1 Comment
| Categories: 70:20:10, Accelerated Productivity, Five Moments of Need, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment

We (L&D) spend a great deal of time and resources to transfer knowledge and boost workforce capability through training solutions. We scramble to innovate; to build more, better, faster solutions that can only be consumed at a standstill...off-task...out of the workflow...restraining the very thing we chase - Productivity. Accelerating Productivity implies forward motion and the context where this motion should occur is where Productivity is optimized - Point-of-Work. (more…)

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Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

January 29, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Digital Performance Support, Five Moments of Need, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Sustained Capability, Technology

“Disruption” is getting a lot of airplay of late…and rightly so, even if you only consider the disruption of transitioning enterprise systems (Digital Transformation) to the cloud. The implications to L&D are enormous when you consider the L&D team owns end-user readiness and tasked to ensure sustained capability at Point-of-Work. The question becomes one of “Do we (L&D) aggressively pursue proactive readiness, or…do we react to deployment training shortfalls after it shifts to implementation and the journey to full adoption while bottom-line business value is at a very real risk?”…

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POINT-of-WORK: Diversity of Disruption

January 13, 2019
| No Comments
| Categories: Accelerated Productivity, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Sustained Capability
Learning Performance Continuum

Whether or not to move an organization’s technology infrastructure to the cloud appears to be more of a question of “when” to begin the move; not a question of “if” it makes sense to make the move. Take Digital Transformation as an example, though spoken as a single phrase, is by no means a singular event; in fact, transitioning to the cloud is phase-worthy, hugely complex, and typically spread over a couple of years of diverse disruptions due the enormity of the move. While IT resources shoulder a great deal…

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