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Category: Moment of Need

Deployment vs. Implementation vs. Adoption vs. Sustainability

April 13, 2023
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| Categories: Accelerated Productivity, Amazon Books, Digital Adoption Platforms (DAP), Discovery & Consulting, Moment of Need, Point of Work Assessment, Sustained Capability, Transformational Change, Workflow Learning

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

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Digital Adoption & Transformation @ Point-of-Work

January 18, 2023
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| Categories: 7-Right Things, Accelerated Productivity, Connected Worker, Digital Transformation, Intentional Design, Moment of Need, New Books, Performer Support, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately, like the Great Resignation, Great Retirement, and the Great Reshuffle, as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical actions that…

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POINT-of-WORK:  Prescriptive Performance Support

February 23, 2022
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| Categories: 7-Right Things, Connected Worker, Digital Transformation, Moment of Need, Point of Work Assessment, Transformational Change, Workflow Learning, Workforce Capability
Point-of-Work Dynamics

In any industry that has multiple diverse workflows and processes with many steps and roles tasked with execution, there seems to be consensus that “one-size-fits-all” training is not a sustainable solution. Training of that nature cannot be targeted enough to reach the Point-of-Work where actual performance takes place. A logical solution involves enabling access to performance support in the workflow. I offer this question – What happens when our performance support solutions carry the same “one-size-fits-all” characteristics? (more…)

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POINT-of-WORK:  Using an Alignment Discovery Cascade for Pre-Design Reconnaissance

January 24, 2022
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| Categories: Discovery & Consulting, Moment of Need, Point of Work Assessment, Workflow Learning
Point-of-Work Dynamics

It seems I read too many black ops books and look at missions from a tactical perspective before nailing down an actionable strategy to move forward. No Delta Force team moves to execute on a leadership request on a mission without completing a thorough and comprehensive reconnaissance effort first. We (L&D) could gain considerable insight into an effective design strategy if we recon the mission intended to render an effective solution. Too often we receive a request for training and then go in “guns blazing” with Articulate solutions. What should…

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POINT-of-WORK:  Using Connected Worker Impacts to Mine Data-Driven Insights

January 9, 2022
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| Categories: Change Leadership, Connected Worker, Moment of Need, Performance analytics, Performance Insights, Performance Support, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

A recent Article by Accenture “Change What’s Possible for Your Business” reveals a compelling need to transform our approach to generating sustained performance. Their article states “Although 90% of today’s businesses have adopted cloud, only one third are achieving the anticipated ROI. The most advanced companies understand that while cloud sets you up with next-level computing power and access to new kinds of data in the right quantity and quality, AI is the bridge to convert that data into business value.” Accenture refers to this value add as Applied Intelligence…

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POINT-OF-WORK:  An Agile Solutioning Methodology – DRIVER  

October 10, 2021
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| Categories: Discovery & Consulting, DRIVER, Five Moments of Need, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment
Driver

Point-of-Work (PoW) is where measurable business outcomes are generated...or they are lost…or if not lost...compromised. I am an advocate that, at the core, Workforce Transformation has a direct line to optimization of sustained productivity and profitability, and these outcomes require measurable performance outcomes manifesting at Point-of-Work That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our endgame, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…adopt a new performance DRIVER…and…

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Learning Culture: Is a Product of Convergence

September 27, 2021
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| Categories: 70:20:10, Continuous Learning, Moment of Need, point of work, Rants & Ramblings, Workforce Capability

Updated on August 23, 2022 because the more things change the more they stay the same. Yeah, this might be rant-like and I hate to disappoint, so apologies upfront. Are there "performance components" essential to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D? From senior leadership? Road warrior trainers? ID/DEV team members? Operational stakeholders? HR/OD specialists? Individual Performers? Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be…

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Is L&D Held Hostage by Learning?

July 18, 2019
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| Categories: Accelerated Productivity, Digital Transformation, EPSS, Moment of Need, Point of Work Assessment, Sustained Capability, Workforce Capability

There’s a really good chance this title will “poke the bear” but then maybe the bear needs a little poke. After 35+ years in corporate L&D, I look back and see the first 20+ doing excellent work as a sales trainer and in various team and senior leadership roles yet only managing to amass an impressive string of failures. Not failures in producing top-drawer learning solutions; rather, failures in NOT consistently accelerating productivity at Point-of-Work. My “poke” surfaced during a successful first-of-four phases of SAP deployment followed by a botched…

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Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

June 12, 2019
| 2 Comments
| Categories: Change Leadership, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Rants & Ramblings

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I would characterize our organization as one operating in a culture of ___________.” Have each put their answers on the paper…no cheating…no cross-conversation…no looking at your neighbor’s answer…fold the sheet in half and pass it to the “C” person on their left. Then have each person read aloud what’s…

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