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Digital Adoption & Transformation @ Point-of-Work

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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Confessions of a Performance Ninja: Optimizing Workforce Performance at Point-of-Work It feels good to look in the mirror and see an author grinning back at me. Yes, it officially happened yesterday…searching for “Confessions of a Performance Ninja” on Amazon, my first book appeared. This is a major milestone and another bucket list item to check off. My Learning & Development career has been filled with many things worthy of confession, especially my passionate pursuit of the “Point-of-Work Discipline.” (more…)

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