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Category: Performance analytics

POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately, like the Great Resignation, Great Retirement, and the Great Reshuffle, as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical actions that…

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POINT-of-WORK:  Using Connected Worker Impacts to Mine Data-Driven Insights

January 9, 2022
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| Categories: Change Leadership, Connected Worker, Moment of Need, Performance analytics, Performance Insights, Performance Support, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

A recent Article by Accenture “Change What’s Possible for Your Business” reveals a compelling need to transform our approach to generating sustained performance. Their article states “Although 90% of today’s businesses have adopted cloud, only one third are achieving the anticipated ROI. The most advanced companies understand that while cloud sets you up with next-level computing power and access to new kinds of data in the right quantity and quality, AI is the bridge to convert that data into business value.” Accenture refers to this value add as Applied Intelligence…

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POINT-of-WORK ASSESSMENT: Analytics & Impact

May 28, 2019
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| Categories: Analytics, Data Analytics, Learning Performance Ecosystem, Performance analytics, Point of Work Assessment

In this final snippet of the Point-of-Work Assessment methodology we focus on assessing the attributes of Impact & Analytics. Traditionally, we (L&D) do an excellent job of evaluating at Level 1 and often at Level 2 to document successful learning interventions. In reality, those evaluations only represent POTENTIAL since none of our participants have delivered any tangible business value or impact at Levels 3 & 4 which only manifest at Point-of-Work. Often, Levels 3 & 4 are defined in general, non-specific terms and represent a challenge when the business is…

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POINT-of-WORK ASSESSMENT:  Content & Resources

May 9, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Performance Support, Point of Work Assessment, Sustained Capability

As we progress through the Point-of-Work Assessment, in previous snippets we’ve considered performance attribute clusters specific to Environment & Culture – People & Capability – Workflows & Processes. Hopefully, you’ve seen a degree of overlap and interdependencies among these three clusters. This snippet describes the importance of Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & Resources overlaps directly with Workflows & Processes although is more specific to efficient accessibility and effective application at…

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POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

February 8, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Point of Work Assessment, Sustained Capability, Workforce Capability

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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POINT-of-WORK:  4-Phase Path to Sustainability

June 6, 2018
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| Categories: Change Leadership, Continuous Learning, Learning Performance Ecosystem, Performance analytics, point of work, Sustained Capability

In a recent post I introduced the four phases we must transition through if the end-game is sustainability of “anything” we launch in the organization. I’ve also been harping on Point-of-Work for years now and feel it necessary to clarify that Point-of-Work is NOT just a destination; it’s a dynamic discipline. I say this because Point-or-Work is comprised of multiple POINTS-of-Work and is further defined by multiple attributes that either drive or restrain achievement of sustainable outcomes of “anything”. Failing to address these attributes effectively and efficiently puts sustainability at…

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PERFORMANCE SUPPORT:  Running the Entire Race

June 1, 2018
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| Categories: Continuous Learning, DPS, EPSS, Learning Performance Ecosystem, LMS, Performance analytics, point of work

Many years and as many pounds ago I remember tensing in my crouch anticipating the starter’s gun, so I could explode out of the blocks and sprint for 100 meters as part of the 400-meter relay team. I’d always had an amazing start but had a bad habit of not finishing as strong as I started. I can still hear coach McVey yelling at me, “Wise, why don’t you try running the whole leg of the race!” This little memory is very appropriately aligned in my profession these years later…

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Data Analytics Vs. Tsunami

April 13, 2018
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| Categories: Data Analytics, Digital Performance Guidance, DRIVER, Performance analytics

Yikes! Now that’s a visual. Maybe avalanche would be appropriate too. Enabling access to metrics and measures into the hands of those not able to answer the question “What does sustained workforce capability look like?” may very well unleash something we cannot outrun. Addressing data analytics with an eye for extracting actionable information is critical or those tasked to make informed decisions can easily and quickly drown in data or become buried in short order. Are we chasing after data as much as we are chasing Evidence of Sustained Capability…

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Don’t Confuse READY…With READINESS…

October 12, 2017
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| Categories: AGILE, Data Analytics, Discovery & Consulting, EPS readiness assessment, EPSS, Micro-Learning, Performance analytics, Performance readiness assessment, Performer Support, Social Learning, Sustained Capability, Technology, xAPI

If I had to boil down all my bluster and passion in this blog to a single core statement, it would be this: Training, by itself, does not drive performance – it drives potential; …if you truly seek to sustain measurable workforce performance you must go to the Point-of-Work and plan to address diverse Moments of Need with accessible, effective and business relevant solution assets shaped by Intentional Design. (more…)

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Boxed In By LearningTechnology

August 11, 2017
| 5 Comments
| Categories: Continuous Learning, Data Analytics, EPSS, LMS, Micro-Learning, MOOCs, Performance analytics, Performer Support, Sustained Capability, Technology

[caption id="attachment_3151" align="aligncenter" width="533"] Boxed in By Technology?[/caption] Have you ever noticed how entrenched technology…and even some methodology…are accepted as the rule or the standard and innovation around those rules and standards get kind of…locked down? Even so, being in the “locked box” of technology, some innovation does indeed take place, but often it never exceeds the limitations of the box in which it’s locked down. The LMS comes to mind as one such technology, and learning design surfaces as one such methodology. (more…)

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