POINT-of-WORK:  Nail Point of Origin Before the Destination

What’s the first thing we do when we fire up our GPS to travel someplace? Plug in the destination, right? Exactly! That the first thing WE do, but what’s the first thing the GPS does? Sure, it finds and connects with the GPS satellite, but for what reason? To plot the journey? Nope; to establish a benchmark; to identify a point of origin from which to plot our travel options. Not even the most advanced GPS technology can deliver path options without establishing a current state benchmark. Do you think…

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POINT-of-WORK: Don’t Fear the Beast – Tame It!

Point-of-Work represents ground zero in a Learning Performance Ecosystem and serves as an essential source for content creation to support continuous learning across the entire Learning Performance Continuum from Point-of-Entry to Point-of-Work. Are you addressing the entire continuum of just the Point-of-Entry? If you are not addressing the entire ecosystem you are enabling impact to run free and with Point-of-Entry training as the sole solution. Impact is indeed free to roam…and eat your lunch through errors, mistakes, liabilities, and other kinds of loss at Point-of-Work.  Don’t fear the beast…tame it…

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Don’t Confuse READY…With READINESS…

If I had to boil down all my bluster and passion in this blog to a single core statement, it would be this: Training, by itself, does not drive performance – it drives potential; …if you truly seek to sustain measurable workforce performance you must go to the Point-of-Work and plan to address diverse Moments of Need with accessible, effective and business relevant solution assets shaped by Intentional Design. (more…)

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Who Owns the “Other 95%”?

Earlier this evening one of the readers of “What About the Other 95%?” asked a very good question – “Who owns the Other 95%?” A response came quickly to mind…”It takes a village!” My answer points to a firm belief that there is no clear single-point-of-ownership. Wouldn’t it be grand to point to L&D and assign ownership? Not gonna happen. There is no owner. The Other 95% owns us…and the sooner we develop an intimate business relationship with it, the greater the chances are of sustaining workforce capability within the…

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Onboarding Vs. Waterboarding: Is There a Difference?

Yes, this post is likely to morph into a rant; the first clue is in the title. Is there a difference between your onboarding process and the process of waterboarding? One uses water...and the other holds the new hire down and administers enough information at a continuous pace so they get the overwhelming sensation of drowning. Which one do you put your new hires through? (more…)

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Fixing Performance Should Trump Training as a Priority

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I'm suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND...the asset may well wind up in Training...just not as a priority. (more…)

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Leading Change as “Ordinary Work”

The dreaded “C” word…Change…is as continuous and variable as the day-to-day demands of doing business. Leading Change effectively is often the difference between maintaining competitive advantage and falling behind; the difference between maintaining compliance or exposure to severe penalties and business liabilities. I’m sure you can think of others. To be effective with addressing the continuous nature of Change is to "routinize" it by building into the organizational culture as “Ordinary Work”. That means adopting cultural mindshare that adopts a discipline and protocols of Change Leadership that are agile, resilient,…

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How Point-of-Work Shapes Effective Change

Many of you who are regular readers of my blog know how fanatical I am about performance support. After over twelve years of chasing the PS rabbit I have a confession to make...I'm done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because...the PS solution is located in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s really…

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Managing Change or Leading Change: Does It Matter?

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  (more…)

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Performance Consultant Lives Matter!

We had just left a national all-hands company meeting where senior leadership fired everybody up with news of a potential buy-out at $97 per share. I’d been aggressively saving in the form of stock purchases at $11 for three years and had a sizeable stash of stock options maturing. The only question on my mind right then was, “Where am I going to park the boat?” Two weeks later we were informed the company had filed for Chapter 11 and all shares of common stock were worthless, and I was…

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