Archive for the ‘Performance Support’ Category

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

March 16, 2018 Leave a comment

Point-of-Work (PoW) is where measurable business outcomes are generated…or they’re lost…if not lost compromised. I hope you can agree that Workforce Performance has a direct line to productivity and profitability at PoW. That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our end-game, shouldn’t we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…and my results. Read more…


Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018 Leave a comment

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). Read more…

Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

February 24, 2018 Leave a comment

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question – “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate? Methinks there is a priority we are missing here if our IT focus is exclusively “System/App/API-oriented”. Read more…

Tribal Knowledge At Point-of-Work Should Not Be Your Default

February 20, 2018 Leave a comment

I know this happens. Even after the best training it still happens. Why? Knowledge retention fails. Pure and simple. We deliver awesome training and our level one evaluations confirm this. Level two evaluations prove “they got it!” At least they were able to pass the test or demonstrate proficiency to graduate. But did they “get it” long enough to apply it at Point-of-Work and moment of need? Read more…

Anatomy of Digital Performance Support (DPS) Integration

January 23, 2018 Leave a comment

Digital Performance Support (DPS) represents an evolution of what we’ve known as Electronic Performance Support (EPS) and the technology that provides it, Electronic Performance Support Systems (EPSS). So…what has evolved about EPS making it worthy of calling it something else? Is DPS just lipstick on EPS? Definitely not! Here’s a link to a recent blog post by Mike Graham, CEO of Epilogue Systems that describes DPS in a little more detail. Cloud-based DPS opens a whole set of doors for driving sustained workforce capability at the Point of Work. Read more…

Is Your Curation Tied to Intentional Design?

January 7, 2018 2 comments

I’ve written about Intentional Design previously and not surprisingly it targets both learning AND performance.  Maybe the better title for this post would’ve been Are You Curating for Learning or Performance? I chose intentional design in this title because it’s not an either/or effort…we should be curating for both…but methinks if traditional L&D is the curator-in-charge the focus is not going to include Performance…not Point of Work focused…nor Moment of Need responsive. That’s why I offer this thought…Are our curation efforts as intentional as our design? Read more…

Is 2018 Going To Be a Step-Change Year for L&D?

January 5, 2018 2 comments

This morning I stumbled over an image posted by Guy Wallace of Pursuing Performance, another valued thought-leader I follow. His post stoked a rant. Here are both…the image…and the rant. Read more…

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