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Category: Performance Support

INSIGHT CURATION:   Knowledge, Wisdom & Lemonade

December 3, 2018
| 4 Comments
| Categories: Continuous Learning, Insight Curation, Learning Performance Ecosystem, Moment of Need, Performance Insights, Performance Support, Point of Work Assessment

I don’t normally rely upon sources like Quora for insights, but I thought this Post by Chris Reiss was worth repeating as it brilliantly illustrates definitions that support the key point in this post… Knowledge is measuring that a desert path is 12.4 miles long Wisdom is packing enough water for the hike Insight is building a lemonade stand at mile 6 I love the definition that includes “building a lemonade stand” which perfectly defines an actionable insight. Knowledge and Wisdom are both important but neither one (on their own)…

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CONTENT CURATION:  Are We After Knowledge, Wisdom or Insights?

November 27, 2018
| 2 Comments
| Categories: Continuous Learning, Intentional Design, Learning Performance Ecosystem, Performance Insights, Performance Support, Point of Work Assessment, Workforce Capability

The obvious answer is, “All three, right?” It starts with curation, and rapid adoption of content curation across our L&D discipline is both encouraging to see and frightening to comprehend. The frightening part, based on my own curation experiences, and as an observer of the curation process, is how easily we create bulk information to serve as initial knowledge. Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach.  We’ve effectively curated ourselves…

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PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

October 2, 2018
| No Comments
| Categories: Accelerated Productivity, Continuous Learning, Learning Performance Ecosystem, Performance Insights, Performance Support

Great…another technology to consider, right? That pretty much summed up my first reaction too, and then I gained a significant moment of insight of my own. This new cloud-based discovery enables strategic knowledge acquisition; collaborative wisdom & knowledge-sharing essential for effective critical-thinking at the Moment of Need through next generation curation technology. Being a big fan of Point-of-Work technology, I initially imagined redundancy but that feeling of overlap and a personal flashback of “What could’ve been?” served as motivation to dig a little deeper into why Performance Insights are different…

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PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

May 21, 2018
| 2 Comments
| Categories: Announcements, Learning Performance Assessment, Performance Support
Living in Learning by HPO

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter. With the last dozen or so years dedicated to Point-of-Work Solutions leveraging performance support and technology integration, I will be the first to confess that adoption of Point-of-Work Solutions is not a project…it’s a discipline…a journey equivalent to climbing a mountain. Having personally made the ascent several times there are tips, techniques, skills, tools, and maps necessary to guide you to the summit…

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PERFORMANCE SUPPORT:  Start with a Point-of-Work Assessment – PWA

May 9, 2018
| 2 Comments
| Categories: 70:20:10, DPS, DRIVER, EPSS, Five Moments of Need, Learning Performance Assessment, Performance Assessments, Performance Support, point of work, Sustained Capability
Learning Performance Ecosystem

This post is a bit different in some ways. The topic is still Performance Support at the core, but I’m responding to the many comments and questions I receive about how to adopt a Learning Performance Paradigm. The Point-of-Work Assessment (PWA) is a methodology designed to move beyond traditional Training Needs Assessment and evolve downstream to the Point-of-Work where bona fide business value generation is on the line. Before jumping in the paradigm boat and rowing downstream there is a strategic re-think to accomplish first…followed by some tactical skill brush ups.…

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PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

April 17, 2018
| No Comments
| Categories: 70:20:10, Five Moments of Need, learning performance discipline, Performance Support, xAPI

Performance Support is a term that often causes confusion, and in some cases, outright fear in the hearts of my HR and L&D colleagues. This post will attempt to clear up the confusion surrounding the tactical implementation of performance support. The fear quotient? To my knowledge, no L&D ISDs, developers or facilitators lost their jobs or were harmed in any implementation of performance support that I’ve been involved with to date. In fact, those very skills are critical to the success of sustaining performance support solutions. The real fear should…

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DRIVER – A Repeatable, Agile, Discipline to Enable Learning Performance Guidance

March 16, 2018
| 6 Comments
| Categories: Digital Performance Guidance, DPG, Performance Support, Sustained Capability

Point-of-Work (PoW) is where measurable business outcomes are generated...or they're lost…if not lost...compromised. I hope you can agree that Workforce Performance has a direct line to productivity and profitability at PoW. That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our end-game, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…and my results. (more…)

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018
| No Comments
| Categories: Discovery & Consulting, Five Moments of Need, Performance Assessments, Performance Support

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). (more…)

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Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

February 24, 2018
| No Comments
| Categories: Discovery & Consulting, DPS, EPSS, Performance Support, Sustained Capability, Technology, xAPI

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question - “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate? Methinks there is a priority we are missing here if our IT focus is exclusively “System/App/API-oriented”. (more…)

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Tribal Knowledge At Point-of-Work Should Not Be Your Default

February 20, 2018
| 1 Comment
| Categories: Performance Assessments, Performance Support, Sustained Capability

I know this happens. Even after the best training it still happens. Why? Knowledge retention fails. Pure and simple. We deliver awesome training and our level one evaluations confirm this. Level two evaluations prove "they got it!" At least they were able to pass the test or demonstrate proficiency to graduate. But did they "get it" long enough to apply it at Point-of-Work and moment of need? (more…)

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