Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

About two years ago I contacted Gartner regarding a Magic Quadrant for Performance Support; they had none…and no immediate plans stating they were not in “that space”. I suggested at the time that if they were serious about being in the learning space, they should include performance support. I doubt if my suggestion was the catalyst, but they just released a document for Digital Adoption Solutions - DAS platforms in the context of Sales Effectiveness and provided a list of vendors. Sort of… (more…)

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CEO for a Day…Epilogue

Friday afternoon I had one of those moments where “poking the bear” was top of mind. The thoughts that surfaced triggered a brief paragraph-sized post…launched around 2:00 PM ET on Friday…10,017 views as of noon Saturday and some great dialogue still underway. “Why poke the bear?” or maybe, “Who is the bear?” Funny thing, the bear is not a “who” as much as it is a “what”. The bear is a myth. that many organizations at the enterprise level must overcome…simply put, it’s a blind spot. The bear is a…

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Pros and Cons of Virtual Knowledge-Sharing Venues for Onboarding

In a previous corporate role, I completed a Point-of-Work Assessment – PWA with several colleagues in support of a new supervisory role slated for integration into 500+ retail stores. During the PWA, those slated for the promotion and a contingent of incumbents told us they wanted NO eLearning in preparation for the new role. Each store had one, maybe two computers available for training, so availability was tough and re-accessing eLearning all but impossible. Our practice was headed toward pushing training out to the stores for Floor Sales Supervisors and…

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Is L&D Held Hostage by Learning?

There’s a really good chance this title will “poke the bear” but then maybe the bear needs a little poke. After 35+ years in corporate L&D, I look back and see the first 20+ doing excellent work as a sales trainer and in various team and senior leadership roles yet only managing to amass an impressive string of failures. Not failures in producing top-drawer learning solutions; rather, failures in NOT consistently accelerating productivity at Point-of-Work. My “poke” surfaced during a successful first-of-four phases of SAP deployment followed by a botched…

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Who Owns POINT-of-WORK?

Possibly a more relevant question is “Who owns profitability?” Certainly, we could answer everyone in the organization owns profitability, and that’s true, though some functions more directly than others. The whole concept of Point-of-Work seems to imply a place where work is accomplished. In part, I agree, however Point-of-Work is more of a discipline than a destination. It is a focused mindset on building sustained workforce capability and accelerating productivity that produces measurable business outcomes and value. Is that responsibility owned by L&D or the operational side of the business?…

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7-Right Things Infographic – Download

7-RIGHT THINGS are core attributes to consider when building Performance Support solutions. Last week InSync Training' Virtually There Webinar Series hosted "Performance Support: Accelerating Productivity at Point-of-Work" and the 7-Right Things were discussed. Sorry if you missed it, however there is some good news - a downloadable version of the infographic - Click below to download... (more…)

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POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

For the last ten years of conference presentations, I’ve walked away from each with positive reinforcement, buoyed by live comments and post-session evaluation scores. Receiving verbatim comments on evaluations like “Best session of this conference!” make a body feel good…especially after being plugged into a last day time slot. That kind of feedback tells me the message promoting pursuit of adopting of a Point-of-Work Discipline is the right one. However, I’ve now decided the message is shared with the wrong audience. Not “wrong” in the sense of tactical ability or…

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7-Right Things for Intentional Design to Be Intentional Enough

Whenever I speak at conferences and on webinars the phrase intentional design immediately triggers a comparison with instructional design…and rightly so, because it has everything to do with instructional design skills. The difference implies taking those ID skills and applying intentionality to the design process. More specifically, intentionality toward supporting knowledge workers at their moments of need and at their diverse Points-of-Work. The biggest reveal is that intentional design encompasses much more than simply content. Taking this larger scope into account, there is a direct impact on whether intentionally design…

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Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I would characterize our organization as one operating in a culture of ___________.” Have each put their answers on the paper…no cheating…no cross-conversation…no looking at your neighbor’s answer…fold the sheet in half and pass it to the “C” person on their left. Then have each person read aloud what’s…

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Insight Curation: Are We Accelerating or Protecting Productivity?

There’s a lot of talk about productivity in the workflow these days and a rapidly increasing desire to accelerate it. Makes sense because productivity yields performance outcomes, right? There’s another side to this productivity coin - Protecting Productivity. Can we accomplish that? Why not accomplish both simultaneously? (more…)

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