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Digital Adoption & Transformation @ Point-of-Work

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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PUBLISHED…Finally!!!

Confessions of a Performance Ninja: Optimizing Workforce Performance at Point-of-Work It feels good to look in the mirror and see an author grinning back at me. Yes, it officially happened yesterday…searching for “Confessions of a Performance Ninja” on Amazon, my first book appeared. This is a major milestone and another bucket list item to check off. My Learning & Development career has been filled with many things worthy of confession, especially my passionate pursuit of the “Point-of-Work Discipline.” (more…)

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New Book – Confessions of a Performance Ninja

Point-of-Work Dynamics

SPECIAL OFFER: For my LinkedIn family and blog followers, I would love to have you with me on this journey as I write this book. I would be honored to have you offer feedback on short pieces I write. This short piece today is the second draft of a Foreword. In return for your time and insights, I will provide you a copy of the book at no charge when I cross the finish line in a couple of months. (more…)

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Confessions of a Performance Ninja – New Book Coming

Point-of-Work Dynamics

Foreword There is a prevailing myth that “TRAINING DRIVES PERFORMANCE,” which represents a false narrative that limits effectiveness when we depend on training for default solutions. The myth prevails because we in Learning & Development (L&D) have done an outstanding job of setting false expectations for our operational stakeholders that all performance issues default to training as the standard solution. They bought it, and sadly, so did we. In reality, Training only contributes to POTENTIAL. Why? Because performance does not happen until our workers return to their respective Workflows. Last…

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POINT-of-WORK: Alignment Discovery Cascade Via Pre-Design Reconnaissance

Point-of-Work Dynamics

It seems I read too many black ops books and look at missions from a tactical perspective before nailing down an actionable strategy to move forward. No Delta Force team moves to execute on a leadership request on a mission without completing a thorough and comprehensive reconnaissance effort first. We (L&D) could gain considerable insight into adopting this approach to ensure an effective design strategy if we recon the mission intended to render an effective solution. Too often we receive a request for training and then go in “guns blazing”…

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POINT-of-WORK: The Great Refocus On Change

Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as several examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to refocus on LEADING it. It is my opinion that we are seeing side-effects surface in the form of a Great Convergence of Thought and Action and formation of influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think…

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POINT-of-WORK:   Step Away from the Stone

A recent post on LinkedIn tripped my trigger this morning, and despite the urge to rant, I will try to be gentle. No guarantees. The question posted asked for advice for someone new coming into Learning & Development (L&D). Here is what percolated into this savory reply, and I should add, this reply is not just for a newbie, but for incumbents and leadership as well. My advice is this, "Step away from the stone. Stop pushing until you confirm it's the right thing to do." Here's why... (more…)

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POINT-of-WORK:  Navigating Digital Transformation with Transformational Change

A few years ago I was blessed to speak at an IQPC Talent Management conference on a topic of “Change Leadership – When Change Management Is Not Enough.” My speaking invitation came from a post titled “Managing Change or Leading Change: Does It Matter?”  I guess they liked the post and topic idea because IQPC interviewed me prior to the conference. The post is hyperlinked above and contains the interview transcript they provided. I share all this because it is the perfect lead in to navigating transformative initiatives be they…

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POINT-of-WORK:  The Great Convergence of Thought and Action

Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. It is my opinion that we are seeing the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and…

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POINT-of-WORK:  Throwing Good Money After Bad?

Point-of-Work Dynamics

How do businesses react to the uptick in worker resignations? What are exit interviews revealing? According to https://www.hrcuity.com “Over 90% of Fortune 500 companies conduct exit interviews, yet just over 40% of them view the practice itself as successful.”  That is not good. According to https://wwwrecruiter .com, “Research suggests that exit interview participation rates are between 30 and 35 percent for paper interviews, and this number increases for online interviews. If your organization has 200 employees and 10 percent employee turnover, you might see about six completed exit interviews per…

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