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Category: point of work

POINT-of-WORK:  The Great Convergence of Thought and Action

April 12, 2022
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| Categories: AGILE, Analytics, Change Leadership, Connected Worker, Data Analytics, Digital Adoption Solutions, Digital Transformation, Five Moments of Need, Moment of Need, Performance analytics, Performance Support, Performer Support, point of work, Point of Work Assessment
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as two examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. It is my opinion that we are seeing the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and…

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POINT-of-WORK:  Impacting the Connected Worker

January 8, 2022
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| Categories: A Different Mission, Analytics, Connected Worker, Digital Transformation, Performance Support, point of work, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Despite thirty plus years in the corporate learning space I am sensing an overwhelming demand to reiterate the critical nature of shifting emphasis to a post-training ground zero - Point-of-Work. If you’ve read any of my postings of the last several years on the blog at my website – Living in Learning – you will find evidence of cross-industry applicability to performance solution design concepts that front-end training development. I refer to the Point-of-Work Assessment Methodology as a pre-design discovery event. Why “pre-design”? As a performance consultant at the core,…

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Learning Culture: Is a Product of Convergence

September 27, 2021
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| Categories: 70:20:10, Continuous Learning, Moment of Need, point of work, Rants & Ramblings, Workforce Capability

Updated on August 23, 2022 because the more things change the more they stay the same. Yeah, this might be rant-like and I hate to disappoint, so apologies upfront. Are there "performance components" essential to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D? From senior leadership? Road warrior trainers? ID/DEV team members? Operational stakeholders? HR/OD specialists? Individual Performers? Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be…

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Convergence of Learning with Work – Now What?

February 27, 2019
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| Categories: Accelerated Productivity, Digital Performance Support, Five Moments of Need, Learning Performance Assessment, Learning Performance Ecosystem, Moment of Need, point of work, Workforce Capability

The convergence of learning with work or “workflow learning” is stimulating a lot of interest over the last few months. That’s a very promising sign for evolving L&D solutions, but at the same time, I’m seeing evidence of confusion around how to optimize this convergence. (more…)

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POINT-of-WORK – Step Away from the Hammer!

July 4, 2018
| 3 Comments
| Categories: 70:20:10, Continuous Learning, Discovery & Consulting, DRIVER, Five Moments of Need, learning & performance ecosystem, point of work, PoWA

Have any of you responded to a training request by nailing down an awesome blended solution only to experience post-training performance outcomes being less than desired? I must confess to having been party to this kind well-intended request…and more than once. But hey…the training product was awesome! Not to spoil a good mood…but I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. That's a dangerous paradigm. (more…)

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POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

July 2, 2018
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| Categories: point of work, Point of Work Assessment, Sustained Capability

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day. Sometimes you cannot break a paradigm, you must…

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POINT-of-WORK:  4-Phase Path to Sustainability

June 6, 2018
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| Categories: Change Leadership, Continuous Learning, Learning Performance Ecosystem, Performance analytics, point of work, Sustained Capability

In a recent post I introduced the four phases we must transition through if the end-game is sustainability of “anything” we launch in the organization. I’ve also been harping on Point-of-Work for years now and feel it necessary to clarify that Point-of-Work is NOT just a destination; it’s a dynamic discipline. I say this because Point-or-Work is comprised of multiple POINTS-of-Work and is further defined by multiple attributes that either drive or restrain achievement of sustainable outcomes of “anything”. Failing to address these attributes effectively and efficiently puts sustainability at…

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PERFORMANCE SUPPORT:  Running the Entire Race

June 1, 2018
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| Categories: Continuous Learning, DPS, EPSS, Learning Performance Ecosystem, LMS, Performance analytics, point of work

Many years and as many pounds ago I remember tensing in my crouch anticipating the starter’s gun, so I could explode out of the blocks and sprint for 100 meters as part of the 400-meter relay team. I’d always had an amazing start but had a bad habit of not finishing as strong as I started. I can still hear coach McVey yelling at me, “Wise, why don’t you try running the whole leg of the race!” This little memory is very appropriately aligned in my profession these years later…

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Deployment Vs. Implementation – Is There a Difference?

May 31, 2018
| 2 Comments
| Categories: Continuous Learning, DPS, DRIVER, Learning Performance Assessment, Micro-Learning, point of work

This is an update to the original post... Short answer? Absolutely there’s a difference; a very significant difference despite the fact that many in L&D and other business disciplines use the two words interchangeably. The most critical mistake is treating Deployment as the finish line. The difference leaves a gaping hole between a successful launch of anything effective and full adoption of any solution mix into the flow of work designed to sustain measurable business outcomes. There Are Really Five Phases to Successful Solution Integration 1 - ASSESSMENT – Reaching…

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