POINT-of-WORK – Step Away from the Hammer!

Have any of you responded to a training request by nailing down an awesome blended solution only to experience post-training performance outcomes being less than desired? I must confess to having been party to this kind well-intended request…and more than once. But hey…the training product was awesome! Not to spoil a good mood…but I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. That's a dangerous paradigm. (more…)

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POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day. Sometimes you cannot break a paradigm, you must…

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POINT-of-WORK:  4-Phase Path to Sustainability

In a recent post I introduced the four phases we must transition through if the end-game is sustainability of “anything” we launch in the organization. I’ve also been harping on Point-of-Work for years now and feel it necessary to clarify that Point-of-Work is NOT just a destination; it’s a dynamic discipline. I say this because Point-or-Work is comprised of multiple POINTS-of-Work and is further defined by multiple attributes that either drive or restrain achievement of sustainable outcomes of “anything”. Failing to address these attributes effectively and efficiently puts sustainability at…

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PERFORMANCE SUPPORT:  Running the Entire Race

Many years and as many pounds ago I remember tensing in my crouch anticipating the starter’s gun, so I could explode out of the blocks and sprint for 100 meters as part of the 400-meter relay team. I’d always had an amazing start but had a bad habit of not finishing as strong as I started. I can still hear coach McVey yelling at me, “Wise, why don’t you try running the whole leg of the race!” This little memory is very appropriately aligned in my profession these years later…

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Deployment Vs. Implementation – Is There a Difference?

Short answer? Absolutely there’s a difference; a very significant difference despite the fact that many in L&D and other business disciplines use the two words interchangeably. The difference leaves a gaping hole between a successful launch of “anything” and full adoption of “anything” into the flow of business operations. Many of us have plunged down this hole shortly after Deployment of a new enterprise business system…or a new product launch to the sales force...or releasing a new learning intervention to the workforce. Deployment aligns with a moment in time referred…

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PERFORMANCE SUPPORT:  Start with a Point-of-Work Assessment – PWA

Learning Performance Ecosystem

This post is a bit different in some ways. The topic is still Performance Support at the core, but I’m responding to the many comments and questions I receive about how to adopt a Learning Performance Paradigm. The Point-of-Work Assessment (PWA) is a methodology designed to move beyond traditional Training Needs Assessment and evolve downstream to the Point-of-Work where bona fide business value generation is on the line. Before jumping in the paradigm boat and rowing downstream there is a strategic re-think to accomplish first…followed by some tactical skill brush ups.…

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So…You Want to Become a Learning Performance Ninja – Good Choice!

  This is a true story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA)methodology embedded in a Learning Performance Solutions Discipline called DRIVER...and of course, becoming a die-hard learning performance ninja. It was a Monday morning. Early. I’d already sucked down three cups of coffee…not counting the venti bold with a shot on the way to work. I could no longer hear the ringing in my ears due to the buzz in my brain now masking all other real…

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DRIVER: Enabling a Strategic Re-Think for L&D

A couple years ago I wrote a post “Performance Support & the Art of War” with references to Sun Tzu’s writings, and upon rereading am reminded of the significance between tactics and strategy. In short, it seems like strategy represents formalized thinking about what tactics are appropriate to acquire specific results/outcomes. The question that keeps surfacing is “What happens when proven tactics fail to render what strategic thinking and intent envisioned?” (more…)

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