Archive for the ‘Sustained Capability’ Category

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

March 16, 2018 Leave a comment

Point-of-Work (PoW) is where measurable business outcomes are generated…or they’re lost…if not lost compromised. I hope you can agree that Workforce Performance has a direct line to productivity and profitability at PoW. That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our end-game, shouldn’t we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…and my results. Read more…


Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

February 24, 2018 Leave a comment

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question – “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate? Methinks there is a priority we are missing here if our IT focus is exclusively “System/App/API-oriented”. Read more…

Tribal Knowledge At Point-of-Work Should Not Be Your Default

February 20, 2018 Leave a comment

I know this happens. Even after the best training it still happens. Why? Knowledge retention fails. Pure and simple. We deliver awesome training and our level one evaluations confirm this. Level two evaluations prove “they got it!” At least they were able to pass the test or demonstrate proficiency to graduate. But did they “get it” long enough to apply it at Point-of-Work and moment of need? Read more…

Is Your Curation Tied to Intentional Design?

January 7, 2018 2 comments

I’ve written about Intentional Design previously and not surprisingly it targets both learning AND performance.  Maybe the better title for this post would’ve been Are You Curating for Learning or Performance? I chose intentional design in this title because it’s not an either/or effort…we should be curating for both…but methinks if traditional L&D is the curator-in-charge the focus is not going to include Performance…not Point of Work focused…nor Moment of Need responsive. That’s why I offer this thought…Are our curation efforts as intentional as our design? Read more…

Find, Build or Purchase Performance Consulting Skills Sooner Than Later

November 28, 2017 Leave a comment

If the L&D organization could be seen as an archer their quiver would be filled with an assortment of learning solution arrows; some micro-learning, some adaptive, some virtual, some classroom ILT. The target toward which those arrows are fired represents the workforce. The ten-ring…the bulls-eye…on many of the targets may often represent the Point-of-Work. The tool used to ensure accuracy of those solution arrows is not the compound bow as you might think…it’s the performance consultant…who accomplished discovery to identify and prioritize the target(s) with precision of a Learning AND Performance Solution Road Map. Read more…

Don’t Skimp On Discovery @ Point-of-Work

November 17, 2017 Leave a comment

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be addressed via formal training and what can…and should…be addressed in the workflow…not to mention where to focus priority. Check it out! Read more…

L&D: Chasing Right Outcomes With Wrong Outputs

November 2, 2017 6 comments

One never knows how having a good conversation with a friend and respected colleague like Mark Britz can uncork a brilliant idea for a blog post that I had not planned to write. We were discussing the painfully slow adoption by L&D organizations of the illusive performance paradigm. We both blog and always search for the right words, and that’s when Mark dropped a statement that flung a craving on me to write this blog:

“L&D is chasing the right outcomes with the wrong outputs!” Read more…

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