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Category: Sustained Capability

POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

February 8, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Point of Work Assessment, Sustained Capability, Workforce Capability

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

January 29, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Digital Performance Support, Five Moments of Need, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Sustained Capability, Technology

“Disruption” is getting a lot of airplay of late…and rightly so, even if you only consider the disruption of transitioning enterprise systems (Digital Transformation) to the cloud. The implications to L&D are enormous when you consider the L&D team owns end-user readiness and tasked to ensure sustained capability at Point-of-Work. The question becomes one of “Do we (L&D) aggressively pursue proactive readiness, or…do we react to deployment training shortfalls after it shifts to implementation and the journey to full adoption while bottom-line business value is at a very real risk?”…

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POINT-of-WORK: Diversity of Disruption

January 13, 2019
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| Categories: Accelerated Productivity, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Point of Work Assessment, Sustained Capability
Learning Performance Continuum

Whether or not to move an organization’s technology infrastructure to the cloud appears to be more of a question of “when” to begin the move; not a question of “if” it makes sense to make the move. Take Digital Transformation as an example, though spoken as a single phrase, is by no means a singular event; in fact, transitioning to the cloud is phase-worthy, hugely complex, and typically spread over a couple of years of diverse disruptions due the enormity of the move. While IT resources shoulder a great deal…

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Old Dog with New Tricks?

December 21, 2018
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| Categories: 70:20:10, Continuous Learning, EPSS, Five Moments of Need, Insight Curation, Learning @ the Point of Work, Learning Performance Assessment, Learning Performance Ecosystem, LES, Moment of Need, Performance Support, Point of Work Assessment, Rants & Ramblings, Sustained Capability

It’s always amazing to me where my posts come from, and this one is no exception. I’ll blame this one on @Brandon Carson in his recent LinkedIn feed contribution where he referenced tiring of the phrase “30-under-30”. Needless to say, comments flew from the ether positioning for and against, and the dialogue got me thinking about my own career…and my status of being an “old dog”. Methinks it’s not so much about the age as it is about the “tricks” that are brought to the table...and the underlying passion fire…

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POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

September 25, 2018
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| Categories: Continuous Learning, Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

Once upon a time I was under the influence of learning technology; strung out on LMS. It was a relentless addiction to the perception that training drove performance outcomes. It’s all my team could think about, and it was all our stakeholders could think about. Everyone encountering a performance challenge wanted TRAINING. If the desired performance did not result, we obviously needed more, better, faster training. In reality, the only two things we ever came close to optimizing were Bob Mosher’s first two Moments of Need…NEW & MORE, and the…

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POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

September 7, 2018
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| Categories: Continuous Learning, Discovery & Consulting, Insights, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

How many times has a colleague sent you an email with an attached article they found relevant and insightful with the suggestion that you read it to gain those same insights? And how many times have you set it aside because you did not have the time to slog through the entire article to boost your own wisdom and uncover those nuggets of insight? How many of those lost opportunities to gain insight get lost in the stack of “to read later” documents? How many well-intended exchanges of “wisdom” and…

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POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

August 8, 2018
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| Categories: Continuous Learning, Digital Performance Support, Discovery & Consulting, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Technology

As is often the case, another article, and in this case, the image attached tripped the trigger on my muse to pound out another blog post. The HBR article, “Survey: 68% of CEOs Admit They Weren’t Fully Prepared for the Job” made several references about the difficulty CEOs have in shifting the culture in their organizations. What wasn’t articulated made me wonder, “Culture related to What?” How do you decide on a culture? How do you demonstrate it? How do you attain it? Is attaining a culture the end-game, or…

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POINT-of-WORK: Empathy at the Hands of Performance Support?

July 11, 2018
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| Categories: Continuous Learning, Point of Work Assessment, Sustained Capability

A recent article in Forbes caught my interest on Monday when forwarded on LinkedIn by a friend and colleague, Chris Quinn – “Half of U.S. Employees Are Actively Searching for a  New Job” by Shep Hyken on Jul 1, 2018. Everything in the article rung true; however, it struck me that everything being done or should be considered to promote empathy in the workplace left an important gap – the context around Why is empathy not being felt? Where is this lack of empathy showing up? How should we generate…

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POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

July 2, 2018
| 3 Comments
| Categories: point of work, Point of Work Assessment, Sustained Capability

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day. Sometimes you cannot break a paradigm, you must…

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