POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

Once upon a time I was under the influence of learning technology; strung out on LMS. It was a relentless addiction to the perception that training drove performance outcomes. It’s all my team could think about, and it was all our stakeholders could think about. Everyone encountering a performance challenge wanted TRAINING. If the desired performance did not result, we obviously needed more, better, faster training. In reality, the only two things we ever came close to optimizing were Bob Mosher’s first two Moments of Need…NEW & MORE, and the…

Read More

POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

How many times has a colleague sent you an email with an attached article they found relevant and insightful with the suggestion that you read it to gain those same insights? And how many times have you set it aside because you did not have the time to slog through the entire article to boost your own wisdom and uncover those nuggets of insight? How many of those lost opportunities to gain insight get lost in the stack of “to read later” documents? How many well-intended exchanges of “wisdom” and…

Read More

POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

As is often the case, another article, and in this case, the image attached tripped the trigger on my muse to pound out another blog post. The HBR article, “Survey: 68% of CEOs Admit They Weren’t Fully Prepared for the Job” made several references about the difficulty CEOs have in shifting the culture in their organizations. What wasn’t articulated made me wonder, “Culture related to What?” How do you decide on a culture? How do you demonstrate it? How do you attain it? Is attaining a culture the end-game, or…

Read More

POINT-of-WORK: Empathy at the Hands of Performance Support?

A recent article in Forbes caught my interest on Monday when forwarded on LinkedIn by a friend and colleague, Chris Quinn – “Half of U.S. Employees Are Actively Searching for a  New Job” by Shep Hyken on Jul 1, 2018. Everything in the article rung true; however, it struck me that everything being done or should be considered to promote empathy in the workplace left an important gap – the context around Why is empathy not being felt? Where is this lack of empathy showing up? How should we generate…

Read More

POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day. Sometimes you cannot break a paradigm, you must…

Read More

POINT-of-WORK: Don’t Fear the Beast – Tame It!

Point-of-Work represents ground zero in a Learning Performance Ecosystem and serves as an essential source for content creation to support continuous learning across the entire Learning Performance Continuum from Point-of-Entry to Point-of-Work. Are you addressing the entire continuum of just the Point-of-Entry? If you are not addressing the entire ecosystem you are enabling impact to run free and with Point-of-Entry training as the sole solution. Impact is indeed free to roam…and eat your lunch through errors, mistakes, liabilities, and other kinds of loss at Point-of-Work.  Don’t fear the beast…tame it…

Read More

POINT-of-WORK:  4-Phase Path to Sustainability

In a recent post I introduced the four phases we must transition through if the end-game is sustainability of “anything” we launch in the organization. I’ve also been harping on Point-of-Work for years now and feel it necessary to clarify that Point-of-Work is NOT just a destination; it’s a dynamic discipline. I say this because Point-or-Work is comprised of multiple POINTS-of-Work and is further defined by multiple attributes that either drive or restrain achievement of sustainable outcomes of “anything”. Failing to address these attributes effectively and efficiently puts sustainability at…

Read More

PERFORMANCE SUPPORT:  Start with a Point-of-Work Assessment – PWA

Learning Performance Ecosystem

This post is a bit different in some ways. The topic is still Performance Support at the core, but I’m responding to the many comments and questions I receive about how to adopt a Learning Performance Paradigm. The Point-of-Work Assessment (PWA) is a methodology designed to move beyond traditional Training Needs Assessment and evolve downstream to the Point-of-Work where bona fide business value generation is on the line. Before jumping in the paradigm boat and rowing downstream there is a strategic re-think to accomplish first…followed by some tactical skill brush ups.…

Read More

DRIVER – A Repeatable, Agile, Discipline to Enable Learning Performance Guidance

Point-of-Work (PoW) is where measurable business outcomes are generated...or they're lost…if not lost...compromised. I hope you can agree that Workforce Performance has a direct line to productivity and profitability at PoW. That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our end-game, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…and my results. (more…)

Read More