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Category: Transformational Change

Deployment vs. Implementation vs. Adoption vs. Sustainability

April 13, 2023
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| Categories: Accelerated Productivity, Amazon Books, Digital Adoption Platforms (DAP), Discovery & Consulting, Moment of Need, Point of Work Assessment, Sustained Capability, Transformational Change, Workflow Learning

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

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The “Great Convergence” of Thought and Action

March 28, 2023
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| Categories: New Books, Performance Assessments, Point of Work Assessment, Strategic Re-Think, Transformational Change, Workflow Learning

GREAT" things are popping up lately, like the Great Resignation, Great Retirement, Great Reshuffle, and Great Reboot, are a few examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical…

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Confessions of a Performance Ninja – Author Forum Question

March 6, 2023
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| Categories: Amazon Books, Discovery & Consulting, Point of Work Assessment, Transformational Change

Hi Gary, One of our forum attendees had an additional question for you but ran out of time to ask. Would you mind answering her question below? QUESTION: Since the PC [performance consulting] role does have a lens to performance, not just training, our recommendations may cross into other disciplines, e.g., OCM, Process Improvement, and Communication. How have you established your role with these different groups so as not to be viewed as overstepping into their discipline? (more…)

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“Confessions of a Performance Ninja”  is now on Amazon

February 4, 2023
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| Categories: Announcements, Continuous Learning, Discovery & Consulting, New Books, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

“Confessions of a Performance Ninja”  is now on Amazon The author, Gary Wise, is a largely unsupervised corporate Learning & Development veteran courtesy of surviving twenty years in roles ranging from individual contributor to senior leadership. He spent an additional fifteen years as a hostage who now refuses to fade peacefully into retirement. In “Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work,” his first book, he shares many confessions regarding his journey in the hopes that others who choose to adopt their versions of "Point-of-Work" do not step…

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Digital Adoption & Transformation @ Point-of-Work

January 18, 2023
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| Categories: 7-Right Things, Accelerated Productivity, Connected Worker, Digital Transformation, Intentional Design, Moment of Need, New Books, Performer Support, Point of Work Assessment, Point-of-Work Discipline, Transformational Change

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; they had none…and no immediate plans for any…stating they were not in “that space.” I suggested they include performance support if they were serious about being in the learning space and doubted if my suggestion was a catalyst. Still, they released a document for Digital Adoption Solutions - DAS Platforms in the Context of Sales Effectiveness and provided a list of vendors…no rankings…just a list.…

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New Book – Confessions of a Performance Ninja

November 11, 2022
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| Categories: A Different Mission, Learning Performance Ecosystem, Point of Work Assessment, Point-of-Work Discipline, Strategic Re-Think, Transformational Change
Point-of-Work Dynamics

SPECIAL OFFER: For my LinkedIn family and blog followers, I would love to have you with me on this journey as I write this book. I would be honored to have you offer feedback on short pieces I write. This short piece today is the second draft of a Foreword. In return for your time and insights, I will provide you a copy of the book at no charge when I cross the finish line in a couple of months. (more…)

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Confessions of a Performance Ninja – New Book Coming

November 5, 2022
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| Categories: A Different Mission, Point of Work Assessment, Rants & Ramblings, Transformational Change
Point-of-Work Dynamics

Foreword There is a prevailing myth that “TRAINING DRIVES PERFORMANCE,” which represents a false narrative that limits effectiveness when we depend on training for default solutions. The myth prevails because we in Learning & Development (L&D) have done an outstanding job of setting false expectations for our operational stakeholders that all performance issues default to training as the standard solution. They bought it, and sadly, so did we. In reality, Training only contributes to POTENTIAL. Why? Because performance does not happen until our workers return to their respective Workflows. Last…

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POINT-of-WORK: The Great Refocus On Change

July 26, 2022
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| Categories: Change Leadership, Continuous Learning, Digital Transformation, Five Moments of Need, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as several examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to refocus on LEADING it. It is my opinion that we are seeing side-effects surface in the form of a Great Convergence of Thought and Action and formation of influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think…

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POINT-of-WORK:  Navigating Digital Transformation with Transformational Change

April 21, 2022
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| Categories: Digital Transformation, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Transformational Change

A few years ago I was blessed to speak at an IQPC Talent Management conference on a topic of “Change Leadership – When Change Management Is Not Enough.” My speaking invitation came from a post titled “Managing Change or Leading Change: Does It Matter?”  I guess they liked the post and topic idea because IQPC interviewed me prior to the conference. The post is hyperlinked above and contains the interview transcript they provided. I share all this because it is the perfect lead in to navigating transformative initiatives be they…

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POINT-of-WORK:  Prescriptive Performance Support

February 23, 2022
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| Categories: 7-Right Things, Connected Worker, Digital Transformation, Moment of Need, Point of Work Assessment, Transformational Change, Workflow Learning, Workforce Capability
Point-of-Work Dynamics

In any industry that has multiple diverse workflows and processes with many steps and roles tasked with execution, there seems to be consensus that “one-size-fits-all” training is not a sustainable solution. Training of that nature cannot be targeted enough to reach the Point-of-Work where actual performance takes place. A logical solution involves enabling access to performance support in the workflow. I offer this question – What happens when our performance support solutions carry the same “one-size-fits-all” characteristics? (more…)

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