Menu
  • (317) 437-2555
  • gdogwise@gmail.com

Category: Workflow Learning

Deployment vs. Implementation vs. Adoption vs. Sustainability

April 13, 2023
| No Comments
| Categories: Accelerated Productivity, Amazon Books, Digital Adoption Platforms (DAP), Discovery & Consulting, Moment of Need, Point of Work Assessment, Sustained Capability, Transformational Change, Workflow Learning

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

Read More

The “Great Convergence” of Thought and Action

March 28, 2023
| No Comments
| Categories: New Books, Performance Assessments, Point of Work Assessment, Strategic Re-Think, Transformational Change, Workflow Learning

GREAT" things are popping up lately, like the Great Resignation, Great Retirement, Great Reshuffle, and Great Reboot, are a few examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to LEAD it. I believe we see the side-effects surface in the form of a Great Convergence of Thought and Action and forms influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think and adopting tactical…

Read More

POINT-of-WORK:   Step Away from the Stone

May 13, 2022
| No Comments
| Categories: 7-Right Things, Discovery & Consulting, Point of Work Assessment, Workflow Learning

A recent post on LinkedIn tripped my trigger this morning, and despite the urge to rant, I will try to be gentle. No guarantees. The question posted asked for advice for someone new coming into Learning & Development (L&D). Here is what percolated into this savory reply, and I should add, this reply is not just for a newbie, but for incumbents and leadership as well. My advice is this, "Step away from the stone. Stop pushing until you confirm it's the right thing to do." Here's why... (more…)

Read More

POINT-of-WORK:  Prescriptive Performance Support

February 23, 2022
| No Comments
| Categories: 7-Right Things, Connected Worker, Digital Transformation, Moment of Need, Point of Work Assessment, Transformational Change, Workflow Learning, Workforce Capability
Point-of-Work Dynamics

In any industry that has multiple diverse workflows and processes with many steps and roles tasked with execution, there seems to be consensus that “one-size-fits-all” training is not a sustainable solution. Training of that nature cannot be targeted enough to reach the Point-of-Work where actual performance takes place. A logical solution involves enabling access to performance support in the workflow. I offer this question – What happens when our performance support solutions carry the same “one-size-fits-all” characteristics? (more…)

Read More

POINT-OF-WORK:  Pushing the Stone

February 10, 2022
| No Comments
| Categories: Change Leadership, Five Moments of Need, Learning Performance Ecosystem, Performer Support, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Yesterday I jumped into a post by @BobMosher at his request along with a number of other professionals I admire and respect. The nature of the post was a lament regarding the difficulty of breaking through the long-held traditions of L&D’s default to training solutions to boost learning and performance. Several comments likened the effort to pushing a boulder up hill for years with only limited success. Here is a thought I offered in a separate post late yesterday afternoon… (more…)

Read More

POINT-of-WORK:  A Ground Hog’s Perspective

February 2, 2022
| No Comments
| Categories: Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Workflow Learning

By having a birthday on February 2nd one experiences a unique Ground Hog Day every year, and every year the same question surfaces, “Did you see your shadow today?” Not Punxsutawney Phil…me…did I see my shadow? I will say this about that…Stand down, pilgrims, let me put this all to rest. Here are the truths regarding the infamous conditions that foretell the remaining blight of winter: See the shadow – only six more weeks of winter Don’t see the shadow – only six more weeks of winter You’re welcome…return to…

Read More

POINT-of-WORK:  Using an Alignment Discovery Cascade for Pre-Design Reconnaissance

January 24, 2022
| 1 Comment
| Categories: Discovery & Consulting, Moment of Need, Point of Work Assessment, Workflow Learning
Point-of-Work Dynamics

It seems I read too many black ops books and look at missions from a tactical perspective before nailing down an actionable strategy to move forward. No Delta Force team moves to execute on a leadership request on a mission without completing a thorough and comprehensive reconnaissance effort first. We (L&D) could gain considerable insight into an effective design strategy if we recon the mission intended to render an effective solution. Too often we receive a request for training and then go in “guns blazing” with Articulate solutions. What should…

Read More

POINT-of-WORK:  Impacting the Connected Worker

January 8, 2022
| No Comments
| Categories: A Different Mission, Analytics, Connected Worker, Digital Transformation, Performance Support, point of work, Point of Work Assessment, Transformational Change, Workflow Learning
Point-of-Work Dynamics

Despite thirty plus years in the corporate learning space I am sensing an overwhelming demand to reiterate the critical nature of shifting emphasis to a post-training ground zero - Point-of-Work. If you’ve read any of my postings of the last several years on the blog at my website – Living in Learning – you will find evidence of cross-industry applicability to performance solution design concepts that front-end training development. I refer to the Point-of-Work Assessment Methodology as a pre-design discovery event. Why “pre-design”? As a performance consultant at the core,…

Read More