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Category: Workforce Capability

Learning Culture: A Product of Convergence?

June 6, 2019
| 4 Comments
| Categories: 70:20:10, Continuous Learning, Moment of Need, point of work, Rants & Ramblings, Workforce Capability

Are there "performance components" to establishment of a sustainable, thriving Learning Culture? You bet there are! Performance by whom? By L&D, from senior leadership to road warrior trainers to entry-level ID/DEV team members. Ask ten people to define a Learning Culture and expect ten answers, and they will all likely reflect a truth. That 'truth" will be a reflection of the organization within which the culture exists, whether only a germ, or a fully established and recognized culture. (more…)

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POINT-of-WORK ASSESSMENT:  Systems & Technology

May 10, 2019
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| Categories: Accelerated Productivity, Change Leadership, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance Support, Point of Work Assessment, Sustained Capability, Workforce Capability

In this snippet of the Point-of-Work Assessment methodology we focus on Systems (which may include multiple enterprise systems, software apps, and "human" systems) utilized to accomplish work…and…Technology utilized by Knowledge Workers as they accomplish task-level work activity that requires interfacing with any combination of their work systems (which may include mobile phones, tablets, desk-top computer, and other hand-held devices). Productivity Acceleration Technology and the implications to L&D represent the primary focus in this document (See Figure 1) and the importance of WHEN & HOW it is introduced to the Knowledge…

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POINT-of-WORK ASSESSMENT:   People & Capability

May 1, 2019
| 2 Comments
| Categories: Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Workforce Capability

This post is another snippet from the Point-of-Work Assessment (PWA) Workshop and focuses the Knowledge Worker and the human attributes that influence roles and capabilities at Point-of-Work. Typically, when we (L&D) consider the “People” variable in our training solutions, key focus is on the Learner and the necessary job-related knowledge transfer requirements. That’s not wrong; it’s just not enough…if sustained and measurable workforce performance at Point-of-Work is the end-game. In this narrow focus we miss multiple influencers that either drive or restrain productivity/performance. I think it safe to say that…

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Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

March 11, 2019
| 1 Comment
| Categories: Accelerated Productivity, Discovery & Consulting, Intentional Design, Point of Work Assessment, Sustained Capability, Workforce Capability

March 11, 2019 - by Gary G. Wise Saturday evening a thought crossed my mind and I posed it as a question on LinkedIn. As of this Monday morning, over 2,700 views indicate that maybe I’m not alone with this same thought. Here is the post from Saturday – “What if we broke tradition and L&D became Learning & Performance...L&P... where the focus was zeroed in on performance results at Point-of-Work where real results matter?” Comments and dialogue threads are all positive and encouraging enough to convince me a strategic…

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Finally…A Seat at the Table…Don’t Blow It!

March 7, 2019
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| Categories: Accelerated Productivity, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability, Workforce Capability

This short post is a bit tongue-in-cheek, but there’s an important message…and an invitation. I’m seeing a lot of posts and articles promoting new learning technology and learning in the workflow. What a positive move that does my heart good to see this FINALLY happening. Will the results be what we expect? Significant risk can result if L&D is more “ready” to innovate than being at a state of “readiness” to innovate.  Don’t confuse the two.  (more…)

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INTENTIONAL DESIGN: It’s About Providing Support Under Fire

March 5, 2019
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| Categories: 70:20:10, Intentional Design, Point of Work Assessment, Sustained Capability, Technology, Workforce Capability

This choice of title may be an indication I’ve been reading too many Alex Berenson novels, but it rang true this morning, so it is what it is. Intentional Design has nothing to do with “black ops” or covert military or clandestine operations: but I must confess there may be elements best executed more “covertly” than “overtly” at least until adoption has proven its worth with evidence of sustained impact. Intentional Design is NOT a new design methodology. We have plenty good ones…like 5 Moments of Need, 70:20:10 and SAM…

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Convergence of Learning with Work – Now What?

February 27, 2019
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| Categories: Accelerated Productivity, Digital Performance Support, Five Moments of Need, Learning Performance Assessment, Learning Performance Ecosystem, Moment of Need, point of work, Workforce Capability

The convergence of learning with work or “workflow learning” is stimulating a lot of interest over the last few months. That’s a very promising sign for evolving L&D solutions, but at the same time, I’m seeing evidence of confusion around how to optimize this convergence. (more…)

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POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

February 8, 2019
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| Categories: Accelerated Productivity, Continuous Learning, Insight Curation, Intentional Design, Learning Performance Ecosystem, Moment of Need, Performance analytics, Point of Work Assessment, Sustained Capability, Workforce Capability

Part of adopting a Point-of-Work Solution Discipline includes design...intentional design that is...of the assets used at moments of need. In a recent blog post, Chasing Productivity or Accelerating Productivity, I received a number of comments and several great questions specific to “What Is Intentional Design?” As often is the case, one blog post spawns another, and offers a chance to key on points that trigger comments and questions. Adopting Intentional Design practices is a non-disruptive disruption. Now that that is cleared up, I’d like to explain how a disruption can…

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CONTENT CURATION:  Are We After Knowledge, Wisdom or Insights?

November 27, 2018
| 2 Comments
| Categories: Continuous Learning, Intentional Design, Learning Performance Ecosystem, Performance Insights, Performance Support, Point of Work Assessment, Workforce Capability

The obvious answer is, “All three, right?” It starts with curation, and rapid adoption of content curation across our L&D discipline is both encouraging to see and frightening to comprehend. The frightening part, based on my own curation experiences, and as an observer of the curation process, is how easily we create bulk information to serve as initial knowledge. Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach.  We’ve effectively curated ourselves…

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