DRIVER – Point-of-Work Solution Discipline

The DRIVER Point-of-Work Solution Discipline is based upon an expanded hybrid of discovery, agile design methods/tactics and Productivity Acceleration delivery technologies that extend to post-training Point-of-Work where task-centric, role-specific moments of need surface real-time within workflows.


D – DISCOVERY is supported by Point-of-Work Assessment – PWA that treats Point-of-Work as ground zero to establish current state bench marking across six Learning Performance Ecosystem categories of attributes that either drive or restrain performance including:

  • Environment/Culture
  • People/Capabilities
  • Workflows/Processes
  • Content/Resources
  • Systems/Technology
  • Analytics/Impact

R – ROAD MAPPING from PWA Discovery to provide Learning Performance Solutions informing high-level design and prioritized based upon Critical Business Issues identified during PWA alignment. Solution Road Map identifies key areas prioritized for deeper discovery and task analysis where necessary. A prioritized Road Map then enables collaboration with design and development teams to discuss potential productivity acceleration assets for inclusion into agile design workflow methodologies and productivity acceleration technology for delivery at Moment of Need at Point-of-Work.

I – INTENTIONAL DESIGN phase does not promote any single proprietary methodology; rather, it enables the organization’s design resources to leverage any agile-based methodology of choice like:

  • Five Moments of Need by Apply Synergies
  • 70:20:10 from the 70:20:10 Institute
  • Successive Approximation Model (SAM) from Allen Interactive

V – VALIDATION phase takes place during development through incremental deployment to support test in the field to confirm the assets are accessible, relevant, and effective at Point-of-Work. Validation may be an iterative process depending upon actual feedback received from incremental deployment and testing.

E – EVIDENCE phase enables capturing Level 3 (measurable/observable performance impact) and Level 4 (financial business impact) analytics that manifest only at Point-of-Work.   Evidence analytics are identified and validated during the alignment and execution of the Discovery phase of the PWA.

R – REPLICATE phase is a critical discipline component that supports cross-pollination of performance assets within learning opportunities as well as Point-of-Work application. Additionally, Replicate serves as a framework for rapid reuse, content management and sustainability of all learning performance solution assets.

NOTE: Notice the role Productivity Acceleration Platforms (PAP) play throughout the Driver discipline. The integration of a PAP technology as part of the continuum’s intentional solution design serves as the thread of continuity from Point-of-Entry to Point-of-Work – a key benefit only DRIVER promotes as part of the solution.  


Adoption of the DRIVER Point-of-Work Solution Discipline carries with it the potential for CHANGE at multiple levels within the organization. The degree of CHANGE is a function of:

  • Organizational and cultural readiness ranging from tactical in-house skill sets
  • Available technology capable of supporting performance guidance
  • Strategic leadership buy-in to the implications of a paradigm shift to Point-of-Work from the familiarity and comfort of an embedded Training paradigm.

DRIVER adoption requires a leadership-level strategic re-think – a commitment to fill/update tactical skill gaps within supporting L&D resources – potential development of Strategist/Consulting roles within L&D – potential integration of PAP technology as the Discipline matures to enable solution delivery for the workforce at Point-of-Work and moment of need.

Does your L&D team have the skills set to adopt this paradigm? How can you build the capability to adopt the DRIVER discipline and adopt Point-of-Work Assessment – PWA Methodology?

Start with our Point-of-Work Assessment WORKSHOP

See Point-of-Work Assessment WORKSHOP for details

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