Driving Performance Guidance @ Point-of-Work

March 15, 2018 Leave a comment

Would you agree that organizational leadership at all levels seek positive, sustainable performance outcomes from their workforce?  It is likely safe to assume that this is a unanimous quest, and many activities target this coveted objective. And yet, one of the key business partners, Learning & Development (L&D) continue to reach this objective with a limited Training Paradigm. L&D is accomplishing an old school objective of transferring knowledge and skills. The result? Though well-intended, the result can only ever contribute to one deliverable – POTENTIAL! Read more…


Anatomy of Digital Performance Support (DPS) Integration

January 23, 2018 Leave a comment

Digital Performance Support (DPS) represents an evolution of what we’ve known as Electronic Performance Support (EPS) and the technology that provides it, Electronic Performance Support Systems (EPSS). So…what has evolved about EPS making it worthy of calling it something else? Is DPS just lipstick on EPS? Definitely not! Here’s a link to a recent blog post by Mike Graham, CEO of Epilogue Systems that describes DPS in a little more detail. Cloud-based DPS opens a whole set of doors for driving sustained workforce capability at the Point of Work. Read more…

It’s Time to Go Ninja!

January 3, 2018 3 comments

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh, but yes it can…and it has. You’re reading his words right now. January 26th is when I will be jettisoned through the window of opportunity yet again. The frequency of being jettisoned could cause one to pause and reflect, asking “Why me?” and question “What did I do? …or not do?”  The first time around, I went through the routine stages of the grieving process. The second time…not as much. This time around…I get it. It’s time to go Ninja!

Read more…


Is It Really That Cold?

January 1, 2018 Leave a comment

Have you ever repeated a saying you’ve heard before to fit a circumstance perfectly and have no clue where that saying came from or know exactly what it means? I’ve done it for no other reason than it fits the occasion, and I’m guessing you have too. It was -1 degree this morning here in Batesville, Indiana and that did not include the wind chill. That’s cold; colder than a witch’s [bosom]; colder than a well digger’s [rump]. You get the idea… In your mind’s eye you can probably make the connection and justify how cold both scenarios may be, and you never really need any more proof of origin or scholastic validation for either saying. But…there are other phrases that really do have an origin in fact worth noting. This is a short story of a chilly education of my own that reveals a slice of actual history behind one such saying. Read more…


Find, Build or Purchase Performance Consulting Skills Sooner Than Later

November 28, 2017 Leave a comment

If the L&D organization could be seen as an archer their quiver would be filled with an assortment of learning solution arrows; some micro-learning, some adaptive, some virtual, some classroom ILT. The target toward which those arrows are fired represents the workforce. The ten-ring…the bulls-eye…on many of the targets may often represent the Point-of-Work. The tool used to ensure accuracy of those solution arrows is not the compound bow as you might think…it’s the performance consultant…who accomplished discovery to identify and prioritize the target(s) with precision of a Learning AND Performance Solution Road Map. Read more…


Don’t Skimp On Discovery @ Point-of-Work

November 17, 2017 Leave a comment

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be addressed via formal training and what can…and should…be addressed in the workflow…not to mention where to focus priority. Check it out! Read more…


L&D: Chasing Right Outcomes With Wrong Outputs

November 2, 2017 6 comments

One never knows how having a good conversation with a friend and respected colleague like Mark Britz can uncork a brilliant idea for a blog post that I had not planned to write. We were discussing the painfully slow adoption by L&D organizations of the illusive performance paradigm. We both blog and always search for the right words, and that’s when Mark dropped a statement that flung a craving on me to write this blog:

“L&D is chasing the right outcomes with the wrong outputs!” Read more…

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