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Search Results for: intentional design

POINT-OF-WORK:  An Agile Solutioning Methodology – DRIVER  

Driver

Point-of-Work (PoW) is where measurable business outcomes are generated...or they are lost…or if not lost...compromised. I am an advocate that, at the core, Workforce Transformation has a direct line to optimization of sustained productivity and profitability, and these outcomes require measurable performance outcomes manifesting at Point-of-Work That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our endgame, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…adopt a new performance DRIVER…and…

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POINT-OF-WORK: Strategic Approach to Sustaining Tactical Performance Success

For the purposes of this post, the key words in this title are “Performance Success”. Certainly a strategic approach needs well-developed objectives accompanied by cohesive and flexible tactical plans to execute effectively. There are four CHANGE stages to this mission: Deployment – GoLive of whatever is going live…new tech, process, product, policy, etc. Implementation – Moment of Need Support of Post-GoLive to ensure we StayLive Adoption - Routinization of Workflow applications to ensure we OptimizeLive Sustainment - Established change & maintenance protocols to ensure RetainLive A successful and sustainable strategic…

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POINT-OF-WORK ASSESSMENT: Perceptions Vs. Realities

After completing my most recent workshop, another round of fine-tuning has begun; in fact, I suspect each and every workshop will spawn the same reaction. I say this because every organization has a unique mix of Perceptions and Realities that frame restrainers that limit productivity and performance results within their learning performance ecosystems. That makes every workshop as unique as the gaps between Perceptions and Realities. Those gaps often represent blind spots in solution design decisions that traditionally default to Training. What if Training is not the optimal solution? What…

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Point-of-Work Self-Assessment Survey – (PWSAS)

The Point-of-Work Self-Assessment Survey (PWSAS) is an iterative, holistic, top-down assessment tool that dramatically exceeds the scope of discovery covered in traditional Training Needs Assessment (TNA). Specifically, TNA discovery limits focus to only one cluster of attributes - People/Capability - where knowledge, skills and capability reside. This means the TNA assesses 1/5 of the Learning Performance Ecosystem...which is comprised by five (5) additional performance restrainer attribute clusters. (See Figure 1) Figure 1 Key objective of the PWSAS reveals a holistic current state of readiness to perform across a dynamic ecosystem…

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Point-of-Work Readiness Assessment

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability. Traditional Training Needs Assessments typically only cover one - People/Capability - in search of training solutions. That's great...but not enough! (more…)

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Point-of-Work Readiness Assessment

Return to Point-of Work Assessment Page Implementing the PWA discipline requires enhanced discovery skills and evolved roles within the L&D team in collaboration with: Operational Stakeholders & Leadership Subject Matter Experts (SMEs) and/or Business Matter Experts (BMEs) Hands-on Performers functioning at multiple Points-of-Work. This level of discovery is often out-of-scope and beyond traditional L&D skill sets and prompting the most critical question that needs an answer... Is your team "READY" to pursue PWA methodology... or at a state of "READINESS"to adopt & sustain PWA methodology? A PWA Readiness Assessment represents…

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POINT-of-WORK: A Discipline That Evolves the Scope of Training

Training? Are we Training or are we Learning & Development (L&D)? Depends who you ask. To our operational stakeholders we are referred to most often as “Training” not as “L&D”. Why? Mainly because of the long-held beliefs that “Training Drives Performance”. If an operational leader perceives a performance shortfall, “Call Training!” because that’s what we do. But what if the performance deficiency is not exclusively a knowledge or skills gap? Methinks L&D should STILL get the call…AND the request for training should be met with “Sure we can help with…

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POINT-of-WORK: Is It a Destination or a Discipline?

Point-of-Work Dynamics

The short answer is YES! Arriving at a destination has a connotation of finality or completion, but what happens when the characteristics of the “destination” are dynamic and influenced by continuous change? Welcome to the world of Learning & Development (L&D); a world where we struggle to optimize workforce performance outcomes with static solutions and technology in a Dynamic Learning Performance Ecosystem. We (L&D) see it. Our operational stakeholders see it…and are asking for different solutions that show measurable impact to the bottom-line. The question becomes one of are we…

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Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

Point-of-Work Dynamics

About two years ago I contacted Gartner regarding a Magic Quadrant for Performance Support; they had none…and no immediate plans stating they were not in “that space”. I suggested at the time that if they were serious about being in the learning space, they should include performance support. I doubt if my suggestion was the catalyst, but they just released a document for Digital Adoption Solutions - DAS platforms in the context of Sales Effectiveness and provided a list of vendors. Sort of… (more…)

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Point-of-Work Assessment WORKSHOP

Return to Point-of Work Assessment Page The PWA Workshop is intended for specialized L&D roles responsible for assessing learning performance challenges and identify attributes restraining productivity and performance outcomes at the Point-of-Work. Following is a brief overview of the workshop. PWA Alignment Workflow See Figure 1 Figure 1 PWA Discovery Workflow See Figure 2 Figure 2 PWA Technology Footprint See Figure 3 - This is a Retail Client Footprint Example Figure 3 Measurement Plan Development See Figure 4                         …

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