The PWA Workshop is intended for a specialized L&D role to assess performance attributes restraining productivity at the Point-of-Work.
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Business Unit (BU) Alignment
- Business Challenge – Confirm business unit priority drivers – sources of urgency & business risk/exposure specific to current state
- Project Profile – Determine project parameters necessary to complete Project Profile
- Future State – Understand Business Unit’s perspective of desired performance outcomes (“What does good looks like”) – BU success criteria
- Performance Profile – Determine target performance as NEW/EXISTING/MIXED
- Targeting – Identify performance goals and/or areas of deficient performance
- Audience(s) –Determine primary & secondary support audiences
- Performance Restrainers – Identify “potential roadblocks” for new performance scenarios and/or identify “root cause hypotheses” for existing performance scenarios
- Measurement Plan Development – Determine target KPIS, existing KPIs not met, KPI benchmarks, and/or KPIs missing or misaligned, KPIs acceptable for performance tracking
PWA Technology Footprint
- End-User Devices – Determine devices used at Point-of-Work specific to targeted performer roles and support staff
- Enterprise Systems – Determine systems utilized at Point-of-Work by Knowledge Workers
- Digital Transformation – Benchmark status/future plans for transitioning systems to the cloud
- New/Upgraded System – Determine future plans and timing for upgrading existing systems and/or introduction of new systems technology
- Access Points – Determine common access points used by and/or inaccessible to affected performers
- Business Applications – Business apps used OTJ
- Accessibility – Identify applications inaccessible – Identify bandwidth constraints and/or other media/content related performance issues
- Search –Identify challenges during information and resource search functions
- Learning & Support Applications – Learning destinations & Performance Support destinations (I.E. LMS/LXP, Knowledge Bases, SharePoint, etc.)
- Content Repositories – Content destinations (I.E. Knowledge Bases, Intranet, Shared Servers, SharePoint, etc.)
- Collaboration – Existing platforms used/needed
- Analytics – Performance data accessed at Point-of-Work – xAPI data sources – Utilization data sources
PWA Discovery Workflow
- Develop Core Question Set based upon ALIGNMENT efforts with stakeholders across all six attribute categories
- Identify primary and support discovery interview targets
- Determine best discovery methodology and schedule one-on-one and/or peer-level group interviews/surveys/forums, etc.
- Complete discovery addressing Environment/Culture, People/Capability, Workflows/Processes, Content/Resources, Technology/Systems and Impact/Analytics
- Identify Performance Restrainer(s) &/or Root Cause(s)
- Complete PWA Worksheet (high-level design), assign Attribute Tags, tally Tag count & post to Performance Attribute Distribution Matrix Summary
- Validate Findings w/ Business Unit & Assign Critical Business Issues ranking to prioritize solution efforts
- Determine if valid Learning Performance (LP) intervention owned by L&D or if solution is non-L&D in nature
- LP Solution Road Map Development – Complete draft of Learning Performance Solution Road Map (Detailed-Level Design) outlining potential asset blend to support collaboration with Design/Dev Team
Develop Measurement Plan
- Specify the current state business challenge
- Specify current state performance benchmarks (observable performance behaviors and associated financial exposure
- Identify current state hard/soft KPIs
- Future state performance goals identified
- Future state performance metrics defined with Stakeholders as accepted evidence of verifiable impact at Levels 3 & 4
- Define data collection, application, output, & archival
- Define post-implementation evaluation logistics
Data Collection/Capture
- Identify analytics/data source(s)
- Collection methodology – APIs to LRS, etc.
- Dashboard integration status and/or future viability defined
- Data collection start, frequency, & duration logistics
Data Analysis/Utilization
- Role-specific access rights/protocols
- Data analysis – Dashboard utilization
- Business utilization/decision-making
- Data integrity/assurance
Data Retrieval, Application & Reporting
- Report distribution & scheduling
- Standard reporting formats
- Ad hoc reporting & request protocol
- Dashboard development potential
PWA Workshop Logistics
Delivery Options
- Virtual – Delivered in three-to-four sessions up to 4-hours each depending on participant expertise
- On-Site – Delivered in a 1.5 to 2 day session of up to 8-hours each depending on participant expertise
Audience Size
- Individuals or Groups up to three participants per session depending upon expertise levels
- The PWA Workshop is intended to serve a specialized L&D role that becomes a Strategist Lead in the event wider engagement develops
Materials Provided
- Virtual – Participants receive a set of MASTER templates (Excel); a set of SAMPLE templates; and job aids prior to scheduled sessions
- On-Site – Participants receive a set of MASTER templates (Excel); a set of SAMPLE templates; and job aids prior to scheduled sessions
Post-Session Coaching
- Each session includes up to 5-hours of Coaching on the use of PWA methods
- Additional Coaching is available at $80/hour with a five-hour minimum
Workshop Cost
- $495 per individual participant – $295 for additional participants (up to three total) – Payable on PayPal via credit card
- 5-hours of Post-session Coaching included with workshop
- Additional Coaching at $80/hour with a 5-hour minimum
- Travel expenses are not included in base pricing for On-Site delivery sessions