PWA ALIGNMENT

Business Unit (BU) Alignment

• Business Challenge – Confirm business unit priority drivers – sources of urgency & business risk/exposure specific to current state
• Project Profile – Determine project parameters necessary to complete Project Profile
• Future State – Understand Business Unit’s perspective of desired performance outcomes (“What does good looks like”) – BU success criteria
• Performance Profile – Determine target performance as NEW/EXISTING/MIXED
• Targeting – Identify performance goals and/or areas of deficient performance
• Audience(s) –Determine primary & secondary support audiences
• Performance Restrainers – Identify “potential roadblocks” for new performance scenarios and/or identify “root cause hypotheses” for existing performance scenarios
• Measurement Plan Development – Determine target KPIS, existing KPIs not met, KPI benchmarks, and/or KPIs missing or misaligned, KPIs acceptable for performance tracking

L&D Project Alignment

• L&D collaborates with Business Unit Stakeholders & relevant business partners to determine goals and project parameters
• Complete Project Profile
• Inform Business Partners – Corp Comm., HRBP, HR Tech, IT, Help Desk, & Others
• Identify other projects impacted and engage with project owners
• Project owners complete project documentation

PWA DISCOVERY

PWA Discovery Workflow

·   Develop Core Question Set based upon ALIGNMENT efforts with stakeholders across all six attribute categories

• Identify primary and support discovery interview targets
• Determine best discovery methodology and schedule one-on-one and/or peer-level group interviews/surveys/forums, etc.
• Complete discovery addressing Environment/Culture, People/Capability, Workflows/Processes, Content/Resources, Technology/Systems and Impact/Analytics
• Identify Performance Restrainer(s) &/or Root Cause(s)
• Complete PWA Worksheet (high-level design), assign Attribute Tags, tally Tag count & post to Performance Attribute Distribution Matrix Summary
• Validate Findings w/ Business Unit & Assign Critical Business Issues ranking to prioritize solution efforts
• Determine if valid Learning Performance (LP) intervention owned by L&D or if solution is non-L&D in nature
• LP Solution Road Map Development – Complete draft of Learning Performance Solution Road Map (Detailed-Level Design) outlining potential asset blend to support collaboration with Design/Dev Team

PWA SYSTEMS & TECHNOLOGY FOOTPRINT

PWA Technology Footprint

• End-User Devices – Determine devices used at Point-of-Work specific to targeted performer roles and support staff
• Enterprise Systems – Determine systems utilized at Point-of-Work by Knowledge Workers
• Digital Transformation – Benchmark status/future plans for transitioning systems to the cloud
• New/Upgraded System – Determine future plans and timing for upgrading existing systems and/or introduction of new systems technology   

• Access Points – Determine common access points used by and/or inaccessible to affected performers

• Business Applications – Business apps used OTJ
• Accessibility – Identify applications inaccessible – Identify bandwidth constraints and/or other media/content related performance issues
• Search –Identify challenges during information and resource search functions
• Learning & Support Applications – Learning destinations & Performance Support destinations (I.E. LMS/LXP, Knowledge Bases, SharePoint, etc.)
• Content Repositories – Content destinations (I.E. Knowledge Bases, Intranet, Shared Servers, SharePoint, etc.)
• Collaboration – Existing platforms used/needed
• Analytics – Performance data accessed at Point-of-Work – xAPI data sources – Utilization data sources

• Strategist co-chairs Design Kick-Off Meeting w/ Lead Project Manager and L&D Design/Development Team to review draft LP Solutions Road Map
• Complete walk-through of LP Solution Road Map with Design Team to discuss, clarify, and confirm solution asset potential
• Project Manager builds Project Plan & maintains status w/ Strategist and L&D Design/Development Team
• Strategist collaborates with IDs to construct LP Detailed Design documents based on leveraging 7-Right Things within current agile design methodology
• Field test/pilot components for feedback and iteration as required
• Strategist acquires Feedback from Test/Pilot user experience in context of 7-Right Things
• Strategist re-engages with Design Team for iteration/refinement of field-tested assets if required
• Strategist reviews draft of LP content w/ Design Team prior to Production generating agile, incremental asset releases
• Production completes edits and/or hands-off final assets for uploading to appropriate repository and confirms delivery technology compatibility

Delivery Options

• Virtual – Delivered in two sessions up to 4-hours each
• On-Site – Delivered in a single session of up to 8-hours

Audience Size

• Individuals or Groups up to three participants per session depending upon expertise levels
• The PWA Workshop is intended to serve a specialized L&D role that becomes a Strategist Lead in the event wider engagement develops

Materials Provided

• Virtual – Participants receive a set of MASTER templates (Excel); a set of SAMPLE templates; and job aids prior to scheduled sessions
• On-Site – Participants receive a set of MASTER templates (Excel); a set of SAMPLE templates; and job aids prior to scheduled sessions

Post-Session Coaching

• Each session includes up to 5-hours of Coaching on the use of PWA methods
• Additional Coaching is available at $80/hour with a five-hour minimum

Workshop Cost

• $395 per individual participant – $195 for additional participants (up to three total) – Payable on PayPal via credit card
• 5-hours of Post-session Coaching included
• Additional Coaching at $80/hour with a 5-hour minimum
• Travel expenses are not included in base pricing for On-Site delivery sessions