Posts Tagged ‘change management’

Fixing Performance Should Trump Training as a Priority

August 29, 2016 Leave a comment

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND…the asset may well wind up in Training…just not as a priority. Read more…


Managing Change or Leading Change: Does It Matter?

July 28, 2016 Leave a comment

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  Read more…

Define the “DO” First

April 13, 2015 2 comments

The title of this post represents the core concept behind effectively adopting a Performance Paradigm as opposed to a Training Paradigm where we often chase the “KNOW” as our first priority. Rest easy, friends because there may yet be a storyboard in the process…and then again…maybe not. Read more…


Performance Support & “The Art of War”

January 3, 2015 9 comments

Sun Tzu’s “Art of War” is a collection of tactics of a military nature that have many parallels to the “battles” we fight in our everyday work lives. Despite the focus on war, fighting and overcoming enemies, there are peaceful applications of strategy and tactics I choose to employ. Believe it or not, there are useful parallels in managing organizational change with these very same tactics. Read more…


Using Organizational Change to Integrate the EPS Discipline

April 1, 2014 Leave a comment

In a previous life, I worked for a large medical equipment manufacturer and was tasked to lead a team to improve leader development. We developed a Leadership Academy that had a replicable 10-point Organizational Change Management [OCM] model as part of the curricula. I’ve found the OCM model instrumental in positioning new innovative, and even disruptive…or should I say especially disruptive…enterprise initiatives. Embedded Performer Support [EPS] is as innovative and disruptive as they come. Read more…


In Pursuit of Successful Innovation & Change

August 16, 2010 1 comment

This September 27-29, I have the privilege of speaking at the Talent Management Summit in Las Vegas on the topic of Change Leadership. This term, “Change Leadership” (CL), may be new to some, while for others, is interchangeable with the more familiar term “Change Management” (CM). To clarify, CM is not interchangeable with CL. CM is, in fact, actually included within the tenets of CL. With another spin offered to explain, CM equips people to DO, whereas CL prepares PEOPLE to do. Read more…


IQPC Interview on Change Leadership – Talent Management Summit Preview

June 28, 2010 Leave a comment

This coming September, IQPC holds their next Talent Management Summit in Las Vegas, and I am honored to be a guest speaker on the topic “Change Leadership: When Change Management is Not Enough“. Late last week, Katherine Mehr of IPQC, interviewed me for a podcast related to this breakout session that will post later in July. Of all the postings on my blog, the Change Leadership posting has proven to be one of the more frequently visited, so I thought posting the interview dialogue may also be of interest. Following are notes that follow the exchanges in the interview.  A link to the podcast will be added to the blog when it is released. Read more…

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