POINT-of-WORK ASSESSMENT:  Systems & Technology

In this snippet of the Point-of-Work Assessment methodology we focus on Systems (which may include multiple enterprise systems, software apps, and "human" systems) utilized to accomplish work…and…Technology utilized by Knowledge Workers as they accomplish task-level work activity that requires interfacing with any combination of their work systems (which may include mobile phones, tablets, desk-top computer, and other hand-held devices). Productivity Acceleration Technology and the implications to L&D represent the primary focus in this document (See Figure 1) and the importance of WHEN & HOW it is introduced to the Knowledge…

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

Why not both? What happens when a finely-tuned enterprise system is launched and slips into the hands of a workforce who are not as finely-tuned? This scenario is repeated over and over right after a system GoLive takes place. Coincident with GoLive, someone with a bull horn turns to the Help Desk and screams “INCOMING!” And we’re off… Why does time-to-competency have to be so long…and so expensive? Why aren’t unified systems technologies integrated with unified workforce performance technology? Sorry…the LMS is a non-starter in this game that takes place…

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