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Tag: Discovery

POINT-of-WORK: The Great Refocus On Change

July 26, 2022
| No Comments
| Categories: Change Leadership, Continuous Learning, Digital Transformation, Five Moments of Need, Point of Work Assessment, Transformational Change
Point-of-Work Dynamics

"GREAT" things are popping up lately like the Great Resignation, Great Retirement, and the Great Reshuffle as several examples. I am not swayed by the hype because these all point to one common denominator – Change...and the need to refocus on LEADING it. It is my opinion that we are seeing side-effects surface in the form of a Great Convergence of Thought and Action and formation of influencers that directly impact Culture. In other words, resignations, retirements, and reshuffling within and among organizations are driving the need for a strategic re-think…

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Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

March 11, 2019
| 1 Comment
| Categories: Accelerated Productivity, Discovery & Consulting, Intentional Design, Point of Work Assessment, Sustained Capability, Workforce Capability

March 11, 2019 - by Gary G. Wise Saturday evening a thought crossed my mind and I posed it as a question on LinkedIn. As of this Monday morning, over 2,700 views indicate that maybe I’m not alone with this same thought. Here is the post from Saturday – “What if we broke tradition and L&D became Learning & Performance...L&P... where the focus was zeroed in on performance results at Point-of-Work where real results matter?” Comments and dialogue threads are all positive and encouraging enough to convince me a strategic…

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POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

September 25, 2018
| 3 Comments
| Categories: Continuous Learning, Five Moments of Need, Learning Performance Ecosystem, Point of Work Assessment, Sustained Capability

Once upon a time I was under the influence of learning technology; strung out on LMS. It was a relentless addiction to the perception that training drove performance outcomes. It’s all my team could think about, and it was all our stakeholders could think about. Everyone encountering a performance challenge wanted TRAINING. If the desired performance did not result, we obviously needed more, better, faster training. In reality, the only two things we ever came close to optimizing were Bob Mosher’s first two Moments of Need…NEW & MORE, and the…

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PERFORMANCE SUPPORT: Questions, Questions & More Questions

May 15, 2018
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| Categories: 70:20:10, Five Moments of Need, learning & performance ecosystem, Learning Performance Assessment

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment. That’s not altogether a bad thing; however, it’s not enough when the measurable results we seek are found at Point-of-Work where the key driver is effective application of performance support. Methinks part of that dilemma is a result not of the discovery questions asked, but…

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DRIVER – A Repeatable, Agile, Discipline to Enable Learning Performance Guidance

March 16, 2018
| 6 Comments
| Categories: Digital Performance Guidance, DPG, Performance Support, Sustained Capability

Point-of-Work (PoW) is where measurable business outcomes are generated...or they're lost…if not lost...compromised. I hope you can agree that Workforce Performance has a direct line to productivity and profitability at PoW. That single fact seems straight-forward to this camper and that if we truly seek positive business outcomes as our end-game, shouldn't we focus our discovery and solution designs there first? It only took me 20 years to shift my thinking…and my results. (more…)

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Driving Performance Guidance @ Point-of-Work

March 15, 2018
| 1 Comment
| Categories: Continuous Learning

Would you agree that organizational leadership at all levels seek positive, sustainable performance outcomes from their workforce?  It is likely safe to assume that this is a unanimous quest, and many activities target this coveted objective. And yet, one of the key business partners, Learning & Development (L&D) continue to reach this objective with a limited Training Paradigm. L&D is accomplishing an old school objective of transferring knowledge and skills. The result? Though well-intended, the result can only ever contribute to one deliverable – POTENTIAL! (more…)

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018
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| Categories: Discovery & Consulting, Five Moments of Need, Performance Assessments, Performance Support

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). (more…)

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Behind the Curtain of a Point-of-Work Assessment (PWA) Methodology

February 21, 2018
| 4 Comments
| Categories: Continuous Learning

We’ve all completed Training Needs Assessments and designed solutions that embrace all manner of innovative learning blends. We’ve “Micro-ed”, MOOCed, Virtual delivered, Simulated, and who knows what else to create sexy sizzling training content that is well-intended and yet only produces…wait for it…POTENTIAL. Quite honestly, “nobody’s done nothin’”…yet…no value-producing business outcomes have been generated until the learner/performer arrives on the job [Point-of-Work] and executes at the task level. Performance manifests only at Point-of-Work (PoW). Why bother to assess training needs when the real value we seek takes place downstream…after training…

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L&D: Chasing Right Outcomes With Wrong Outputs

November 2, 2017
| 6 Comments
| Categories: 70:20:10, Five Moments of Need, PDNA, Performance Assessments, Rants & Ramblings, Sustained Capability

One never knows how having a good conversation with a friend and respected colleague like Mark Britz can uncork a brilliant idea for a blog post that I had not planned to write. We were discussing the painfully slow adoption by L&D organizations of the illusive performance paradigm. We both blog and always search for the right words, and that’s when Mark dropped a statement that flung a craving on me to write this blog: “L&D is chasing the right outcomes with the wrong outputs!” (more…)

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Point-of-Work & ADDIE? Say It Ain’t So…

October 30, 2017
| 13 Comments
| Categories: 70:20:10, AGILE, Data Analytics, Discovery & Consulting, Performance Assessments, Performance Support, Rants & Ramblings, Sustained Capability

My recent post  “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about that…every fan has a favorite make of car and nothing shall come between them and their brand…except maybe a case of Budweiser! And so it seems is also true with training design models. And rumor…

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