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Tag: embedded performance support

Don’t Skimp On Discovery @ Point-of-Work

November 17, 2017
| No Comments
| Categories: 70:20:10, EPSS, Five Moments of Need, Learning @ the Point of Work, PDNA, Performance Assessments, Performer Support, Sustained Capability

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be addressed via formal training and what can...and should...be addressed in the workflow…not to mention where to focus priority. Check it out! (more…)

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“Check Box” Training, or Is It “Check Box” L&D?

October 14, 2017
| 1 Comment
| Categories: Continuous Learning, Learning Ecosystems, Performance Support, Performer Support, Rants & Ramblings, Sustained Capability

It’s Saturday morning, and am fully caffeinated…sitting on the deck and nursing on the business end of a fairly decent cigar. It’s odd moments like these that a craving to rip out a blog post gets flung upon me. Out of the blue a question landed on my brain and I thought was significant enough to help make the point I seem to endlessly make on my previous posts. Training alone does NOT drive performance, it only contributes to potential. I know, I know, those of you who keep coming…

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Micro-Learning Is Bigger Than You Think…And Not Just For Learning

December 29, 2016
| 22 Comments
| Categories: 70:20:10, Continuous Learning, Learning @ the Point of Work, Mobile Learning, Performance Support, Performer Support, Rants & Ramblings

I was recently drawn into a discussion on LinkedIn while trolling one of my groups to comment on a topic “How long should micro-Learning be?” Great question and timely since micro-learning (ML) seems to be receiving a lot of press lately. My answer was simply, “It should be long enough!”  Hey now…that’s better than the stock performance consultant response of “It depends!” But it does depend…it depends on whether you are looking through a training lens or a performance lens. (more…)

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Fixing Performance Should Trump Training as a Priority

August 29, 2016
| No Comments
| Categories: Change Leadership, Continuous Learning, Discovery & Consulting, EPS readiness assessment, EPSS, Performance readiness assessment, Performance Support, Performer Support, Sustained Capability, Technology

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I'm suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND...the asset may well wind up in Training...just not as a priority. (more…)

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Free Agent – Hurled Through the Window of Opportunity

March 6, 2016
| 7 Comments
| Categories: Change Leadership, Continuous Learning, Data Analytics, Discovery & Consulting, EPS readiness assessment, EPSS, Learning Ecosystems, Learning Readiness Assessment, Performance analytics, Performance readiness assessment, Performance Support, Sustained Capability, Technology, xAPI

Boss: “I have some unfortunate news.” Me: (thinking to myself) ‘Here we go…again…’ Boss: “Your position has been eliminated effective a week from Friday.” Me: “Hmmm, something tells me this is not a joke.” Boss: “I’m sorry. This is no joke.” Bah-dump-tssshhh! (Not sure that’s the correct spelling for a rim shot, but that’s the audio clip that played in my head.) (more…)

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70:20:10? Or Is It…85:12:3?

January 22, 2016
| 5 Comments
| Categories: 70:20:10, AGILE, Continuous Learning, EPS readiness assessment, EPSS, Learning @ the Point of Work, Learning Ecosystems, Performance readiness assessment, Performance Support, Performer Support, Rants & Ramblings, Sustained Capability, Technology

<Rant> To answer the question suggested by the title I offer another question – “Who gives a rip?” – as long as the end-game drives sustained workforce capability. The correct ratio is only correct if the end-game is reached. (more…)

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“Sustainable EPS Discipline?” Or “One-and-Done?”

January 8, 2016
| 1 Comment
| Categories: AGILE, Continuous Learning, Data Analytics, Discovery & Consulting, EPS readiness assessment, EPSS, Learning Ecosystems, Learning Readiness Assessment, Performance Support, Performer Support, Technology

Recently, I learned that it takes approximately 30 square miles of ocean for a loaded oil tanker to reverse course 180 degrees. That seems like a lot of ocean, but then, that’s a lot of boat to turn around – and a lot of momentum related to the existing course direction. It’s funny how momentum proves to be the primary challenge and source of resistance when standing in the way to a change in direction. While 30 square miles represents useless trivia, the significance and parallels represented by factors of…

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Rant: Is My Boomer Showing?

July 23, 2015
| 5 Comments
| Categories: 70:20:10, AGILE, Discovery & Consulting, EPS readiness assessment, EPSS, Learning @ the Point of Work, Performance Support, Performer Support, Rants & Ramblings

<Rant Alert> Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement...a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes. (more…)

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The Disruption Driving the Disruption of Adopting an EPS Discipline

September 9, 2014
| 2 Comments
| Categories: AGILE, Discovery & Consulting, EPSS, Learning @ the Point of Work, Learning Readiness Assessment, Performer Support

Choosing to use “disruption” twice in the same statement, especially regarding the discipline of embedded performance Support [EPS] is not just a tactic to form a snappy title. The reason is bigger than that. Does adopting EPS as a discipline really have to be disruptive? Any good consultant would answer a question like that with two simple words, “It depends!” Why? Because there is more than one disruption going on when choosing to pursue the EPS discipline. (more…)

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Intentional Design Vs ADDIE

May 26, 2014
| 14 Comments
| Categories: AGILE, EPSS, Learning @ the Point of Work, Learning Readiness Assessment, Performer Support

This title sounds like an impending trashing of the traditions of ADDIE, but I believe it simply places entrenched methodology in a more current and responsive context. While it seems that many are trashing old school ADDIE, I would argue that ADDIE is alive and well; in fact, is at the core of any effort to design and deliver a training solution. Agile design is catching a great deal of attention at all the conferences I've spoken at in 2013 but when you get right down to it, what we…

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