Red Wire/Blue Wire & the Explosive Failure of Training

The down-lights were all turned on and illuminating the island in the middle of our kitchen when my wife turned the corner and saw me immersed in a creative moment. The red wire had just been inserted into the sausage when she stopped in her tracks; hands firmly planted on her hips with that this-better-be-good look on her face; and she let fly, “What the heck are you doing?” (more…)

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Convergence and the Impact on Our Training Paradigm

When we are chasing sustainable business system implementation there are a number of activities organizations pursue. The traditional stand-by includes training for end-users…and I own several of those t-shirts…most reminders of a failure. Not a failure of rendering a quality training product from the teams I led, but a failure that manifests post-deployment – adoption – optimization – sustained capability – take your pick of those three in any combination. (more…)

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Enterprise Systems Deployment vs. Bathing an Orangutan

This title may seem a bit odd, but both can end badly; especially if a deployment effort for an enterprise-wide system like ERP, or CRM, or [insert the application of your choice here] relies upon effective training to ensure full adoption. Trust me, I’ve been down this road a couple times now and have an impressive string of failures. No…I was not foolish enough to soap up a monkey that was at least ten times stronger than me, but I have witnessed multiple system deployments that ended poorly. (more…)

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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