Feeding the Performance Zone with EPS

If workforce competency came in a can, I’d wager someplace on the label you would find Embedded Performer Support [EPS] with a mix of Performer Support [PS] assets listed as active ingredients. When EPS is not included in the effort to feed [develop and sustain] the workforce with a balanced performance diet, you’re probably only looking at a 16-ounce can of Training. Training serves as a great appetizer, but the main course may reside on a buffet where the Performer can choose from a mix of choices based upon the…

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EPS Readiness: Are you there yet?

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit...and more questions than answers. (more…)

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Finding the Learning & Performance Black Box

Recently, I’ve been posting about pursuing Embedded Performer Support [EPS] strategy and the importance of being at a state of readiness as opposed to just being ready to start the integration journey. Question: If flawed performance was a jet airliner with a broken engine how far would it fly? Answer: All the way to the scene of the crash. And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions...after they find the black box. (more…)

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False Competency & the Perfect Hole

I wonder…if we started measuring the knowledge we transfer during training that is forgotten before our learners have the chance to apply it…if that metric would influence the decision to keep on training the way we do? Seriously, would we keep spending upwards of 80% of our training resources on creating and delivering training events? What is it going to take to step back from traditional training strategy and have a conversation about something other than effectively transferring knowledge? In reality, all we’ve done effectively is create the promise of…

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Ready Vs. Readiness: EPS to the Rescue

After watching the Winter Olympics, I am once again ready to plop my fanny in a bobsled and plunge down an icy gutter at ninety miles per hour. What a rush that must be! Besides living in southern Indiana and the only icy gutters hang on my house, I am so far from a state of readiness that the only outcome from the bobsled plunge would be certain injury or possibly death by impact. How many times do we put our workforce through hours of training and consider them to…

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Enterprise Systems Deployment vs. Bathing an Orangutan

This title may seem a bit odd, but both can end badly; especially if a deployment effort for an enterprise-wide system like ERP, or CRM, or [insert the application of your choice here] relies upon effective training to ensure full adoption. Trust me, I’ve been down this road a couple times now and have an impressive string of failures. No…I was not foolish enough to soap up a monkey that was at least ten times stronger than me, but I have witnessed multiple system deployments that ended poorly. (more…)

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