From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective - system implementation and adoption. (more…)

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